Best Enterprise Remote Access Solutions in 2026

In this guide, we list the top 9 enterprise remote access solutions based on user reviews from G2 and Capterra. This is specifically for MSPs and IT enterprises looking for a reliable and cost-effective tool. If you’re looking for a solution for personal use, we recommend checking out our guide on the best secure remote access software for IT professionals.

Top enterprise remote access solutions evaluation criteria

The best remote desktop software for business

All G2 & Capterra data as of October 2026.

1. NinjaOne Remote

NinjaOne Remote, a fully integrated tool within the NinjaOne unified IT operations platform, is built by IT technicians for IT technicians. It is our top choice for this list of the best enterprise remote access solutions because it offers fast, reliable, single-click remote access directly from the NinjaOne Platform, enabling instantaneous connection.

Suitable for IT enterprises of any size and across all industries, NinjaOne Remote provides a complete technician toolset. Users can connect to an unlimited number of devices with no agent limit. Technicians can also run as many simultaneous sessions as they want for maximum productivity.

Other features include:

• Connects and works well with even old OS versions and slow connection speeds
• Borderless full-screen toggle
• Video quality can be adjusted depending on bandwidth all the way to grayscale on very poor bandwidth speeds
• Drag-and-drop file transfer and clipboard synchronization controls facilitate secure data exchange while maintaining security.

Strengths of NinjaOne

NinjaOne stands out as an IT solution for its key remote access features and advantages.

• Unified endpoint management

NinjaOne consolidates the most essential IT functionalities into one comprehensive endpoint management platform. This includes robust integration of remote access and RMM into the solution. Following the “single pane of glass” approach to endpoint management helps administrators and technicians minimize reliance on disparate tools to fulfill critical IT operations.

• Cross-platform support

The platform’s remote access solution is compatible with popular OS such as Windows and macOS. NinjaOne Remote Access also supports BYOD, unaffiliated, and off-network devices, making the platform the best fit for organizations and MSPs managing a diverse IT environment.

• Robust security

Accessing devices remotely requires the utmost protection for both technicians and end-users. NinjaOne’s ironclad approach to remote access security gives peace of mind to organizations by enforcing x25519+XSalsa20+Poly1305, an industry-leading encryption standard. This ensures that all sessions receive airtight security and encryption.

• Enterprise-grade remote access tools

Large enterprises and organizations rely on NinjaOne’s advanced functionalities to securely manage, access, and support distributed endpoints at a scale. This is supported by essential remote access tools such as one-click reboots, secure file transfer, differentiated screen cursors, live chat, and more. NinjaOne’s enterprise-grade remote access features help streamline troubleshooting, reducing downtime while maximizing productivity.

• Unparalleled support

NinjaOne isn’t just about features; they want to make sure that these capabilities are well-utilized by And if something is unclear, users can get timely answers and dependable technical assistance with NinjaOne’s top-rated customer support. Backed by a 98.4 CSAT (customer satisfaction) score, NinjaOne helps reduce downtime while improving productivity and IT efficiency.

• Compliance

NinjaOne security and compliance controls are aligned with NIST guidelines, helping organizations maintain compliance with regulations such as HIPAA, CCPA, while aligning with standards like ISO/IEC 27001. You can learn more about how NinjaOne complies with cybersecurity data protection here.

What users say

David Chesher, Director of Technical Services at Park University, said his team was overwhelmed with a lack of security, patch management, and scalability. Worse, his team needed to check and troubleshoot their endpoints manually. With NinjaOne, he can now securely manage Park University’s endpoints while enhancing the IT team’s capabilities and efficiency.

“NinjaOne saves us at least one minute per remote access session. With 10,000 remote connections per year, that’s over 150 hours saved per year on just that interaction,” said Chesher.

Read more NinjaOne customer stories or check out NinjaOne reviews.

NinjaOne reviews on G2

NinjaOne reviews on Capterra

2. SplashTop

SplashTop is a secure remote desktop software tool that supports multi-platform connections, including ChromeOS, Linux, Windows, Mac, iOS, and Android devices. It is a reliable pick for IT managers and helpdesk technicians, as it comes with TLS and AES-256 encryption and supports two-factor authentication (2FA) for secure connections.

Splashtop offers centralized remote access, allowing IT technicians to easily group and assign users and endpoints, as well as manage and configure access permissions for individuals or groups. Remote sessions also support up to 4k streaming, with iMac Pro Retina 5k, as well as low-latency streams.

Use case

SplashTop is well-suited for hybrid or fully remote environments as it supports multiple operating systems. It is also an ideal choice for users that may require high-resolution troubleshooting assistance, such as graphic outputs or dense lines of code, with its 4k resolution support.

Features

• Secure connections: SplashTop supports remote desktop access through encrypted link sharing using the Splashtop Business application.
• File transfer features: SplashTop allows file and folder sharing across all their supported platforms, even off-session.
• Centralized viewing and control: SplashTop allows users to remotely access multiple monitors, all within one screen.

Shortcomings

• Connection strength: Users have noted they sometimes find connection stability to be inconsistent.
• Feature scope: Some users find that SplashTop’s current features have room for improvement, including antivirus capabilities.
• Complex interface: Users find that managing user permissions and adding users to devices may take a while to navigate.

SplashTop reviews on G2

SplashTop reviews on Capterra

3. Zoho Assist

Zoho Assist is an enterprise remote access solution with comprehensive secure remote access features. The platform allows IT admins to connect to, access, troubleshoot, and manage Windows and Mac devices securely from any location. A strong contender in this list for the best remote access enterprise solutions, Zoho Assist incorporates state-of-the-art encryption protocols, multi-factor authentication (MFA), and SSL certification, while still allowing you to make changes to a connected device without a customer proxy or firewall.

Despite the platform’s excellent performance for smaller teams, several G2 reviews have stated that Zoho Assist’s out-of-box features may feel limiting for larger enterprises that require deeper automation, broader integrations, or complex policy enforcement. From a compliance perspective, Zoho Assist uses SSL/TLS encryption, AES-256 security, and multi-factor authentication, which is sufficient for many organizations, though enterprises with strict regulatory requirements may need additional controls or integrations.

Read about Zoho Assist alternatives or see how Zoho Assist compares with NinjaOne.

Use case

Zoho Assist is best for small to mid-sized businesses and IT support teams that need a cloud-based remote support solution with both attended and unattended access.

Features

• Remote support: Users can connect to a device without any prior installation.
• Unattended access: You can configure any Windows or Mac computer for unattended access through a lightweight agent.
• File transfer: The solution allows you to transfer files up to 5 GB during remote support sessions.

Shortcomings

• User-friendliness: According to some G2 users, Zoho Assist can be complex to use, especially for newer users.
• Performance: The platform can occasionally lag in areas with poor bandwidth, especially for larger data.
• Out-of-the-box features: Zoho Assist may not have as many options or features compared to other options in this list of the best enterprise remote solutions.

Zoho Assist reviews on G2

Zoho Assist reviews on Capterra

4. AnyDesk

AnyDesk is a robust enterprise remote access solution for IT enterprises that manage diverse IT environments. The platform offers cross-platform compatibility and supports Windows, macOS, Linux, iOS, and Android devices, making it suitable for remote and hybrid workforces. Some of its more popular features include file transfer, session recording, and multi-user collaboration. The platform also integrates with Active Directory and provides REST API access for automation and customization.

AnyDesk offers flexible scalability through both cloud-based and on-premises deployment options, making it suitable for organizations with diverse infrastructure requirements. Its security model includes TLS 1.3 encryption, AES-256, role-based permissions, and multi-factor authentication, which helps organizations meet common compliance standards such as GDPR.

Read about AnyDesk alternatives or see how AnyDesk compares with NinjaOne.

Use Case

AnyDesk is ideal for fast and lightweight remote access across platforms, making it perfect for IT teams, remote workers, and individual users who prioritize low-latency connections and responsive performance.

Features

• Desktop sharing: AnyDesk allows users to connect to co-workers worldwide and collaborate on documents.
• Security features: The platform offers a second security 2FA layer to its existing Unattended Access feature.
• REST-API: Users can easily integrate AnyDesk into third-party applications via REST-API.

Shortcomings

• Better suited for larger enterprise applications: Users have said that AnyDesk has limited out-of-box features, with several of the more advanced ones hidden behind higher-priced tiers.
• Performance: The tool could be optimized to perform reliably even on devices with slow internet connections.
• Customer support: Some users have stated that AnyDesk’s customer support could be improved.

AnyDesk reviews on G2

AnyDesk reviews on Capterra

5. ScreenConnect

ScreenConnect, now known as ConnectWise ScreenConnect, is a remote access solution for IT enterprises that require high-performance remote connectivity. It supports multiple operating systems, including Windows, macOS, and Linux, and markets itself as a solution that meets every tech challenge and user demand. ScreenConnect also allows IT enterprises to customize the platform to align with their branding.

ScreenConnect scales effectively for MSPs and IT enterprises by offering both cloud and self-hosted deployment models, along with deep integration into PSA and RMM ecosystems. The platform supports compliance needs through AES-256 encryption, two-factor authentication, audit logging, and role-based access controls, though managing these features can require additional configuration and expertise.

Read about ConnectWise ScreenConnect alternatives.

Use case

Best for IT professionals, managed service providers (MSPs), and support teams that need a remote support and unattended access solution with customization and agent deployment capabilities.

Features

• Machine management: Users can remotely manage, maintain, and optimize devices with one-click access.
• Cross-platform compatibility: The platform supports Windows, Mac, Linux, and popular mobile operating systems.
• Secure remote access: ScreenConnect uses AES-256 encryption, two-factor authentication, role-based permissions, and consent-based connectivity.

Shortcomings

• Learning curve: The platform may be complex to learn and may be better suited for more experienced IT professionals.
• Mobile support: According to users, ScreenConnect is not as reliable when using a mobile device.
• macOS capabilities: Users have stated that ScreenConnect could improve its support functionality for macOS devices.

ScreenConnect reviews on G2

ScreenConnect reviews on Capterra

6. BeyondTrust

BeyondTrust Remote Support (formerly known as Bomgar Remote Support) is a remote desktop solution for enterprise organizations. BeyondTrust supports both attended and unattended remote access and even allows multiple technicians to collaborate in a single session for faster troubleshooting.

BeyondTrust incorporates robust security controls, including native TOTP-based multi-factor authentication for remote users, and credential vault integration. It also offers VPN-less help desk support, for more efficient ticket resolution.

Use case

BeyondTrust Remote Support is ideal for larger enterprises in hybrid environments, thanks to its attended and unattended support features. It is also a good match for businesses that need to adhere to compliance auditing, when coupled with its session recording capabilities.

Features

• Jump Clients: BeyondTrust’s Jump Clients feature allows access any endpoint without needing a technician to be physically present
• Session Recording: BeyondTrust can record all remote sessions, including any chat or command logs that were used in these sessions.
• Integration: It is fully integrated with reputable ITSM deployments and ticketing solutions such as ServiceNow and Atlassian Jira Service Management.

Shortcomings

• Learning Curve: While some users laud BeyondTrust for its reliability, they still note that it took time to get comfortable with the system.
• Connectivity: Users say that remote support connectivity could be more stable.
• Set-up: Some users note that BeyondTrust’s Remote Support set up may be complex.

BeyondTrust reviews on G2

BeyondTrust reviews on Capterra

7. RealVNC

RealVNC is a real-time remote access solution that supports connections anywhere in the world. It has cross-platform support with unlimited concurrent sessions, allowing teams to collaborate, share files, and chat in real-time. It boasts a 99.9% connection uptime with video quality that will auto-adjust depending on the user’s network speed.

RealVNC ensures a secure remote session with end-to-end encryption of up to 256-bit AES. It also allows permission management with granular access control, and multi-factor authentication.

Use case

RealVNC is a remote support solution for organizations of all sizes, especially those within hybrid or remote, global setups.

Features

• Dual Connectivity: Users have the option to choose between Direct or Cloud-based connections.
• User Modes: User access can be managed with the option to launch either User and Service Mode.
• Mass Deployment: Group policies are available for rolling out remote access to devices at scale.

Shortcomings

• Performance: Users mention experiencing the occasional lag when using RealVNC.
• Limited free options: Users note that support is not as strong for free plans, impacting casual use.
• Connectivity: Users say that some of the satellite connections could be optimized to run

RealVNC reviews on G2

RealVNC reviews on Capterra

8. LogMeIn Rescue

LogMeIn Rescue is a SaaS-based enterprise-grade remote support solution that can support employees or customers on various platforms, including iOS, Android, Mac, Windows, Chromebook, and Linux. Featuring a one-click, any-device access feature, users can access any device in 20 seconds or less without needing any pre-installed software.

In addition, LogMeIn Rescue can remotely support 10 sessions at once, making it a strong contender in this list of the best enterprise remote access solutions.

The platform includes robust compliance features such as permission-based access controls, audit logs, IP restrictions, and encryption to support regulated industries. Additionally, while LogMeIn Rescue provides mature vendor support and extensive documentation, some organizations report that the platform’s complexity and cost can create operational friction, particularly for teams seeking ease of deployment and ongoing optimization.

Read about LogMeIn Rescue alternatives.

Use Case

LogMeIn Rescue is best for professional remote support organizations and larger enterprises that require company-grade feature sets and session control for complex support workflows.

Features

• Unattended access: The platform allows IT technicians to connect to a remote device even when no user is present.
• Rebooting: During a remote support session, users can instantly reboot and reconnect a device, even if the device is in safe mode.
• Security features: The platform features advanced security features, such as permission-based security and controls, PIN code validation, and IP restrictions.

Shortcomings

• macOS support: Some users have stated that the platform is not as efficient or user-friendly on macOS devices.
• User-friendliness: LogMeIn Rescue’s user interface could be improved to be more user-friendly, especially for beginner IT professionals.
• Latency: The platform tends to use a lot of resources and may slow down the connecting device.

LogMeIn Rescue reviews on G2

LogMeIn Rescue reviews on Capterra

9. TeamViewer Remote

TeamViewer Remote is a cross-platform remote software that allow users to safely access remote desktops. It has secure, unattended access features that allow user access without needing to request for frequent approval. Users can easily access desktops, Android devices, POS devices and displays. This is also made easy with the TeamViewer mobile application.

TeamViewer offers session insights for lower mean time to resolution (MTTR), which makes automating documentation, handovers, and standardized troubleshooting easier.

Use case

TeamViewer Remote is the ideal solution for businesses operating on a hybrid work schedule, as users would benefit from the mobile access features.

Features

• Hardware and software integration: TeamViewer can be easily integrated to legacy helpdesk, ticketing, or CRM systems.
• Mobile device access: The TeamViewer mobile application can help you access endpoint devices directly from your phone.
• Remote printing: Users can easily share files and remotely print documents by automatically detecting locally-installed printers.

Shortcomings

• Connectivity: Users note that TeamViewer’s connectivity could be further improved, particularly for more unstable internet conditions.
• User-friendliness: Users mention that TeamViewer Remote’s control panel interfaces may take time to get used to.
• Performance: The platform’s performance may vary depending on low bandwidth

TeamViewer reviews on G2

TeamViewer Remote reviews on Capterra

As of writing, there are limited reviews on available on Capterra for TeamViewer.

Comparison of top enterprise remote access solutions(G2)

Comparison of top enterprise remote access solutions (Capterra)

Final scores and summaries of top enterprise remote access solutions

Our best enterprise-grade remote access software comparison and ranking methodology

This review and ranking of the best enterprise remote access solutions are based on a transparent and structured methodology. The process includes:

• Data Sources: Aggregated ratings and review count from G2 and Capterra as of October 2026
• Final Score is the average of up to ten metrics, each converted to a 0-10 scale:
  • G2: Good partner in doing business
  • G2: Quality of support
  • G2: Ease of admin
  • G2: Ease of use
  • Capterra: Ease of use (multiplied by 2 to match G2’s 0 to 10 scale)
  • Capterra: Customer service
  • Capterra: Features
  • Capterra: Value for money
  • G2: Review volume, scaled from 0 to 10 across all ranked tools
  • Capterra: Review volume, scaled from 0 to 10 across all ranked tools
• Review volume is scaled logarithmically and then mapped so the tool with the fewest reviews scores 0 and the tool with the most scores 10. This keeps a handful of reviews from being treated the same as thousands, without letting review count alone decide the ranking.
• Not every tool publishes all ten metrics. Where a metric doesn’t exist for a tool, that metric is left out of the average entirely rather than counted as zero.
• Data Freshness: All data was collected and last validated on October 1, 2026

This methodology ensures readers and AI systems can transparently understand and cite this analysis as a reliable, up-to-date resource for “best enterprise remote access solutions” in 2026.

How do I choose the best enterprise remote solution?

Selecting the right enterprise remote access software requires careful evaluation of your organization’s needs. Here are five critical factors to consider:

1. Security and compliance

Look for remote access software with strong encryption , multi-factor authentication (MFA), and granular access controls to ensure that only authorized users can connect to systems. Compliance with industry regulations like HIPAA, GDPR, or SOC 2 is also essential if your organization handles regulated data.

2. Performance and reliability

IT teams need a remote access solution that delivers low-latency performance and stable connections, even in low-bandwidth environments. High uptime guarantees and failover support are important for enterprises that rely on remote access for critical business operations.

3. Scalability and deployment flexibility

As your organization grows, your remote access solution should be able to scale with your needs. Consider whether the software supports unlimited endpoints, concurrent sessions, and centralized management for large IT environments.

4. Integration and automation capabilities

A remote access solution should seamlessly integrate with your existing IT ecosystem, including identity management tools (Active Directory, SSO), IT service management (ITSM) platforms, and remote monitoring and management (RMM) solutions.

5. Usability and end-user experience

A user-friendly interface is essential for both IT teams and end users who rely on remote access for support or collaboration. Features like one-click access, customizable dashboards, and multi-monitor support can improve usability. Additionally, mobile compatibility ensures IT teams can troubleshoot issues from anywhere. Enterprises should also consider the learning curve and availability of training resources to ensure a smooth adoption process.

What is the best remote access solution?

No single enterprise remote access solution is better than the other. The best choice depends on your business goals, IT budget, and specific challenges. Start by identifying your current pain points and the key functionalities you need in a remote access solution, both now and in the future.

We recommend leveraging the free trials offered by the solutions on this list. Have your IT team test them in real-world scenarios to evaluate performance, usability, and how well they address your identified pain points. Remember: The right solution is the one that best aligns with your needs and provides the most value for your organization.

*IDC Business Value White Paper sponsored by NinjaOne, The Business Value of NinjaOne for IT Operations, Doc #US54520326, June 2026.