Top SuperOps Alternatives & Competitors

While you currently use SuperOps for your IT management, you may be considering a transition to a different platform. Deciding on a SuperOps alternative may be tedious since you have to do extensive research and testing before actual deployment. Not to mention, there are prioritized features and factors that you want to look into to ensure the substitute to SuperOps aligns perfectly with your business goals and operational workflow. Good thing, we’re here to help narrow down your choices.

What is SuperOps?

SuperOps.ai markets itself as a unified PSA-RMM (remote monitoring and management) platform for Managed Service Providers (MSPs). Its solution allows users to easily monitor and manage all endpoint devices in a central dashboard to improve client and deliver better, more efficient IT services. The platform aims to reduce complexity and help IT professionals scale their operations more effectively by integrating workflows into a single interface.by integrating workflows into a single interface.

Key features of SuperOps

SuperOps.ai offers essential features typical of a PSA-RMM platform.

Remote monitoring and management (RMM)

• Patching: SuperOps provides patch management capabilities to keep managed devices updated and prevent them from being exposed to vulnerabilities.
  • Potential limitation: Some users report limitations in third-party application patching, customer- or site-specific approval controls, and patching support or reporting for certain platforms such as Linux. (Verified G2 review) (Verified Capterra review)
• Asset management: The platform offers IT asset management tools to manage and monitor servers and workstations in real time.
  • Potential limitation: Some users report asset management limitations in search and filtering functionality and UI layout concerns that may increase the risk of accidental deletions. (Verified G2 review) (Verified Capterra review)
• Remote access: Powered by Splashtop and other third-party integrations, SuperOps users can initiate unattended remote control with file transfer, session features, and many other remote access tools.
  • Potential limitation: A review mentioned how slow the installation of Splashtop is, particularly during initial installation on client devices. (Verified G2 review)
• Mobile app: SuperOps users can also access the platform’s tools and perform basic ticket management, receive alerts, and manage endpoints directly from their mobile devices.
  • Potential limitation: According to some users, the mobile app has limited functionality, including restricted customer creation, formatting issues on iOS, and limited search capabilities, among others. (Verified Capterra review) (Verified Capterra review) (Verified Capterra review)

Service and business management (PSA + CRM)

• Ticketing system: For its Professional Services Automation (PSA) features, SuperOps has a built-in ticketing system that enables technicians to track, prioritize, and resolve client issues through automated workflows, SLAs, and customizable templates.
  • Potential limitation: One user said that the ticketing experience feels inconsistent between desktop and mobile, making it harder to navigate and locate individual tickets. (Verified Capterra review)
• Time tracking: SuperOps also has time tracking to log billable and non-billable hours directly within tickets, helping improve billing accuracy and service reporting.
  • Potential limitation: Inconsistencies and occasional usability challenges were reported in the ticketing interface, particularly between desktop and mobile experiences. (Verified Capterra review)
• Workflow automation: To streamline PSA operations, the platform leverages automation to reduce manual workload, standardize processes, and trigger actions based on predefined conditions.
  • Potential limitation: Automation may require manual ticket approvals in certain workflows, which can limit full end-to-end process automation according to a user. (Verified Capterra review)
• Client management: SuperOps can help IT teams manage customer relationships from prospecting to onboarding and ongoing service delivery.
  • Potential limitation: A review pointed out that the CRM interface may present usability challenges, particularly when locating and filtering client lists. (Verified Capterra review)

SuperOps usability & experience

SuperOps is marketed as an RMM + PSA platform, highlighting its capabilities that focus on endpoint management and customer and business management. It offers features that are essential to managing endpoint fleets, such as asset management, patching, remote access and control, network monitoring, and more. For its PSA, SuperOps offers CRM, built-in ticketing, scheduling, contract management, and others. It also integrates with third-party solutions to expand its functionalities.

SuperOps is marketed towards IT teams but leans more towards the managed service providers (MSPs) market. It promises higher profitability, operational efficiency, faster ticket resolution, and other critical goals. However, based on potential limitations of some features, navigating certain modules such as client management and ticket views may require a learning curve, particularly for new users. While the unified design aims to centralize operations, interface organization and filtering capabilities may benefit from further refinement to improve day-to-day efficiency.

User feedback & reviews for SuperOps

Here are some reviews and testimonials from SuperOps users gathered from software review sites:

• According to a user, SuperOps is an ideal Professional Services Automation platform, which is less expensive than other PSA systems they looked into. (Source)
• One user pointed out that while SuperOps is a good solution for them, they encounter issues with the Splashtop integration. (Source)
• A review highlighted SuperOps’ intuitive user interface but also said that the file manager needs some improvement for better usability and control. (Source)
• Another review stated that while SuperOps performs well for them, it could use some refinements on reporting and customizations. (Source)
• One review mentioned that the deployment of SuperOps on multiple workstations can pose challenges, prompting that it should be more straightforward. (Source)

Why IT pros look for SuperOps alternatives

That said, the software does have its limitations, which is understandable given that the solution is continuously evolving. In evaluating the different available options in the market today, you may be researching SuperOps alternatives and deciding which endpoint management software solution best suits your specific business needs.

It’s worth noting that many alternatives to SuperOps offer the same functionalities but may differ in speed, consistency, reliability, and even scalability. That is why it is so important that you take your time in choosing which solution meets all your requirements. Aside from looking at the features of each vendor, it’s also a good idea to research the total cost of endpoint management software, so that you can make the most informed decision.

1. NinjaOne

NinjaOne was founded in 2013 with a single goal in mind: To help IT enterprises of all sizes easily and efficiently manage, patch, and support all Windows, macOS, and Linux devices in a single pane of glass. As a proud founder-owned and -led organization, Ninja is built on innovation and constantly updates its solution based on customer feedback. This dedication to excellence is the reason why over 35,000 customers in more than 140 countries trust Ninja with their IT needs.

5 reasons to choose NinjaOne over SuperOps

1. Tried-and-tested solution

Arguably, the main reason users look for SuperOps alternatives is the platform’s relative newness. SuperOps began in 2020 and is still an evolving solution up to now, 6 years later. They are continuously adding and updating their features every year. While not a disadvantage in itself, more mature IT enterprises may want to work with a solution that has been tested and proven for its speed, efficiency, and robustness for years. With Ninja, you benefit from a solution that was built by a leadership team that brings over a century of combined experience in IT management.

2. Radical efficiency through automation

NinjaOne delivers powerful automation that streamlines IT workflows through policy-based actions, scripting, and event-driven triggers that reduce manual intervention. Its ticketing feature leverages this automation to automatically create, route, prioritize, and update tickets, helping technicians resolve issues faster and with greater consistency.

3. Wide range of features and integrations

NinjaOne endpoint management is rated #1 in G2 largely due to its wide range of features and integrations. As with all Ninja products, its endpoint management solution leverages automation to help your IT technicians easily deploy policies and resolve threats before they become bigger problems. With Ninja, you no longer have to worry about repetitive, time-consuming tasks and focus all your attention on high-value projects.

4. Easy-to-use, intuitive UI

NinjaOne offers the best of both worlds, with time-tested tools that are founded in creativity. The Ninja team uses a continuous release and thorough QA process to constantly update its solution so that you always experience the latest features, functionalities, and bug fixes. This also translates to an incredibly easy-to-use and intuitive UI that can be used by anyone, regardless of their technical skill or knowledge.

5. Simple ticketing

NinjaOne’s IT ticketing software helps you improve your ticket resolution times and service delivery outcomes with its actionable, context-rich automated IT ticketing. Compared to other vendors, NinjaOne allows you to document, interact with, act on, and assign incoming tickets to your technician from a simple dashboard.

Strengths of NinjaOne

• PSA solution. NinjaOne PSA is a purpose-built solution for managed service providers that unifies billing, ticketing, documentation, time tracking, and IT asset management in a single platform to help MSPs streamline service delivery, automate workflows, and scale profitably. By connecting technical work directly to contracts and billing, the solution aims to improve visibility, reduce administrative overhead, and enable faster, more accurate service delivery for growing MSP businesses.
• Patch management.  Spend 90% less time patching with NinjaOne. Its patch management solution allows you to patch any endpoint, server, workstation, and laptop from a single platform. Not only does this help keep your IT network healthy, but it also allows you to pre-emptively approve patches to prevent zero-day vulnerabilities.
• Device reporting. NinjaOne helps you tell more influential stories with insightful, customized endpoint device reporting. You can customize every report so that you only receive the information you need in exactly the format you want.
• Proactive support. NinjaOne is rated #1 in customer support because of its dedication to service. Rather than using templated “cookie-cutter” responses, Ninja responds with thoughtful, knowledgeable responses to every IT ticket in under 60 minutes of receiving it.
• Secure remote access. You can remotely access and manage your Windows and macOS devices right from your NinjaOne console. This is especially important for distributed workforces.
• Endpoint task automation. NinjaOne helps you automate repetitive, tedious IT tasks to save time and improve efficiency. Further, all automation policies are implemented behind the scenes and can be run on-demand, on schedule, or in response to performance thresholds and state changes.

Customer story

Fabrice ABIDA, the lead endpoint user of Maisons du Monde, needed an endpoint management solution that could help his distributed workforce manage their endpoints more efficiently. Specifically, he was looking for a tool that would allow him to monitor his off-site computers without needing VPN access. After trialing several tools, he found the perfect match with NinjaOne.

“NinjaOne, which provides me with remote access with a cloud-based managed model, gives me much more flexibility and security in my work,” says Fabrice.

“With NinjaOne, if an incident occurs, we can be proactive about it. NinjaOne is dynamic and improves the maintenance of our devices and the satisfaction of my colleagues who no longer lose precious time on resolving requests/incidents.”

Read more NinjaOne customer stories or check out NinjaOne reviews. 

Pricing information

NinjaOne’s IT management software has no forced commitments and no hidden fees. You can request a free quote, schedule a 14-day free trial, or watch a demo.

Reviews

NinjaOne G2 Reviews 

• 3,697 reviews (at the time of writing)
• 4.7 / 5 stars

NinjaOne Capterra Reviews 

• 280 reviews (at the time of writing)
• 4.7 / 5 stars

2. Syncro

Syncro is an all-in-one software that provides PSA and RMM capabilities in a single dashboard. According to its website, Synco is built specifically to help you grow a healthy and profitable business through reliable automation and world-class support.

Use cases

Syncro markets itself for MSPs of all sizes across all industries. That said, based on reviews on G2, it is more commonly used by small to medium-sized businesses.

Pros

• Monitoring and alerting. Syncro helps you easily monitor an unlimited number of endpoints for resource utilization issues, performance problems, and policy violations. 
• Ticketing. Syncro automates and organizes tickets into ticketing boards based on different criteria. 
• Patch management. Syncro reduces your risk of cybersecurity threats by regularly updating all installed software in your managed devices. 

Cons

• User interface. Some users on G2 have claimed that Syncro could improve its UI so that it is easier to use and understand.
• Scripts. While Syncro offers powerful scripting, its tool may be more suitable for experienced IT technicians. Some user reviews suggest that Syncro should provide more assistance in creating and customizing its scripts.
• Reporting. Syncro’s reporting system could be improved so that its users could easily gather the information they need in an instant.

See how Syncro compares to NinjaOne.

3. ManageEngine

ManageEngine Endpoint Central is designed to help IT enterprises protect and streamline their IT infrastructure with automated patching, asset intelligence, and remote troubleshooting in one console. The solution supports various operating systems, including Windows, macOS, and Linux.

Use cases

ManageEngine Endpoint Central is more generally found in larger, more mature IT companies across various industries.

Pros

• IT asset management. Endpoint Central helps you manage all your software and hardware assets, along with their license and warranty tracking. 
• Reporting. Endpoint Central allows you to generate detailed reports for auditing purposes. 
• Patch management. You can keep your IT network healthy with an automated patch management tool.

Cons

• macOS and Linux devices. Based on user reviews on Capterra, ManageEngine could improve its features and integrations for its macOS and Linux devices. 
• Learning curve. New users of ManageEngine may need more time and training to understand the complete solution.
• Initial features. Some users have said on Capterra that Endpoint Central does not offer many out-of-the-box features compared to other solutions.

See how ManageEngine compares to NinjaOne.

Evaluating SuperOps Alternatives

Technology has become so ubiquitous that many companies today rely on unified endpoint management software to maintain their competitive advantage. A UEM platform provides you with the tools you need to work more efficiently and productively, even as you shift towards working remotely or in hybrid work environments.

In selecting which UEM is the most suitable for your company, remember to always fall back on the basics and work with a vendor that helps you resolve all your pain points at the most cost-effective price. While it is always worth looking at your competitors and seeing which tools they use, remember that your endpoint management software should be customized for your unique environment.