Customer Story

Patra Simplifies and Scales IT Management with NinjaOne

With Kyle Thompson, Manager of Global Infrastructure Operations and John Kavati, Global Director of IT Operations
Video thumbnail of Kyle Thompson sharing their NinjaOne customer story.
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Patra is a leading provider of technology-enabled insurance outsourcing.


El Dorado Hills, California



As a leading provider of technology-enabled insurance outsourcing solutions, Patra Corporation has changed how insurance companies sell, deliver, and manage policies and customers. In the last year alone, Patra added over 1,000 new employees to its global workforce, bringing its total to just over 6,000 employees across North America, India, and the Philippines. Of course, with hypergrowth comes growing pains, particularly for IT teams responsible for deploying, securing, and maintaining all of a company’s new and existing endpoints. Find out how NinjaOne consolidated Patra’s IT network into an all-in-one, scalable platform.

Easy, breezy deployment

The user-friendly, all-in-one solution made deploying NinjaOne to all 6,000 endpoints “painless! A 10 out of 10 experience,” shared Kyle Thompson, manager of global infrastructure operations. “[NinjaOne’s] level of support allowed us to deploy NinjaOne to all our endpoints in 30 days.”

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Meaningful ROI

“Because of NinjaOne’s feature set…we were able to effectively eliminate the workload equivalent to that of 18 full-time technicians per major deployment,” said Thompson.

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All-in-one platform

“The exciting thing about NinjaOne is that it is a one-stop shop. We can do desktop management, remote management, software deployment and patch management. Plus, everything is in one dashboard. That is amazing for us,” said John Kavati, global director of IT operations at Patra.

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