Industry:

MSP

Headquarters:

Manchester

Products Used:

Patch Management, RMM, SentinelOne Integration

Wood ITC Nets 15 New Customers Leveraging NinjaOne

Challenges

Complex RMM solution
Constant remote access disconnects
Lack of support

Results

Zero training needed
Reliable and fast remote access
Fully supported migration of 1600 devices in 2 weeks

Industry:

MSP

Headquarters:

Manchester

Products Used:

Patch Management, RMM, SentinelOne Integration

Overview

Wood ITC is a managed service provider in Manchester, United Kingdom, working predominantly with healthcare, finance, and construction customers. Before NinjaOne, Wood ITC used a complex and clunky RMM tool to manage client endpoints. With unreliable remote features and a lack of customer support, Dale Royal, Wood ITC’s project technician, needed an RMM upgrade.

Learn how Wood ITC trusts NinjaOne to manage and secure client endpoints.

Automated migration

Wood ITC spent just two weeks to deploy NinjaOne to 1,600 endpoints spread across 30 different customers. “Once we pushed all software out to the customer devices and it was starting to install, the process was very easy and automatic,” said Royal.

Intuitive, easy to learn UI

“When we give [our customers] access to NinjaOne, we have not had to provide any training whatsoever. They have all grasped how to use NinjaOne fully without any training thanks to [NinjaOne’s] intuitive UI,” said Royal.

Increased productivity and efficiency

With NinjaOne, we can “Keep better track of which client devices need more attention, see the full diagnostics just by clicking into machines, utilize the script library and functions more and more. It has all contributed to boosted efficiency and more productivity for us,” said Royal.

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