Customer Story
How Wickenburg Community Hospital Reduced Complexity and Improved Security with Remote Management
With Derek Dominguez, Systems Administrator
See NinjaOne in action!
Customer Story
With Derek Dominguez, Systems Administrator
Endpoints supported:
With NinjaOne since
Company
Wickenburg Community Hospital
Headquarters
Wickenburg, Arizona
Website
https://www.wickhosp.com/
Wickenburg Community Hospital is a non-profit healthcare organization that operates rural community hospitals and clinics in the Wickenburg Arizona area. Wickenburg Hospital is a critical access hospital and level IV trauma center, supporting the needs of resident in the surrounding 3300 square miles. They provide quality health and wellness services where the patient, family, and community come first.
Derek Dominguez is a systems administrator and one of three technicians responsible for providing IT management and support services to Wickenburg’s caregivers and staff. When Derek was first brought into Wickenburg as a desktop support technician, the team relied heavily on in-person remediation or an outdated version of TeamViewer to provide support. In addition to TeamViewer, Wickenburg used the PDQ suite (PDQ Deploy and PDQ Inventory) for asset management and software deployment. “When I first started,” says Derek, “we didn’t really have visibility into our managed devices and couldn’t be proactive with our service delivery.”
Shortly after Derek joined the organization, one of their workstations was compromised because it was running an outdated version of TeamViewer. “The compromise significantly pushed up our timeline to update our IT management technology stack,” says Derek, who comes from a cybersecurity background.
Derek explains, “We were really just looking for a replacement for TeamViewer before we came across NinjaOne.” One feature that drew the Wickenburg team to explore Ninja is the ability to use one of multiple remote control failover options. “Because of the compromise, we really wanted to switch to a new remote control tool and having multiple integrated options was perfect for us,” says Derek.
While exploring remote control options, they came across Ninja’s endpoint management software. “During our demo we saw that we were able to replace TeamViewer, PDQ Deploy, and PDQ Inventory with one tool. Not only that, it’s fully integrated so we can remote into a device or deploy software from the same screen on which we get hardware and software details. Having one tool to fully manage our 500 or so workstations and servers significantly reduces the cost and complexity of our IT management technology stack,” says Derek.
Since becoming a partner in early 2020, NinjaOne has become the core IT management software for Derek and the other members of his team. “I cannot image how the three of us would manage all these devices across multiple locations without a tool like Ninja. I have so much control and access – anything I need to do, I can do in Ninja. Without it, I’d often have to physically go to a machine, get the data I need, and then start solving the problem,” explains Derek.
With multiple locations in the Wickenburg areas – one as far as an hour drive away - being able to manage devices remotely is a major time saver. “Because I can solve nine out of ten problems 100% remotely, Ninja saves me at least an hour just in travel time each day. Whether that’s 15 minutes a few times a day to walk to a neighboring building or 2 hours of round trip driving to a remote site. I can spend that hour (or those hours) providing support to our caregivers and staff,” says Derek.
Wickenburg has two particularly critical servers that they rely on Ninja to manage more effectively – a VOIP telephony server and a file server for patient health records. If the performance of either of these servers is impeded or if either server goes down, the productivity of all employees would be significantly impacted and patient care could suffer. Derek and his team have built a robust series of custom alerts and automations to ensure these servers run smoothly. “It’s incredibly important that we’re able to identify any potential issues with these servers before they become a problem. Whether it’s a potential drive failure, irregular performance, or access issues, we’re able to create alerts for proactive remediation. We’ve also automated a lot of critical tasks like backup and patching for these servers so they can happen outside of standard care hours which minimizes the impact on business operations and patient care,” says Derek. “After investing time in setting up these automations, they’ve been low- or no-touch ever since.”
In addition to protecting critical servers, Wickenburg has deployed Ninja to all their employee endpoints and devices used by caregivers. “Device security is obviously a huge priority for us, given our need to be HIPAA compliant,” says Derek. “We automate patching for all our devices and are actively pursuing 100% patch compliance.” In addition, Ninja is critical for direct support, “When someone calls in, I can do a quick lookup and see which device they’re using, which is critical since many devices are shared. Once I’ve found the device, I can quickly hop on and solve any issues they’re facing so the user can get back to helping patients,” says Derek. Live hardware and software inventories are also critical for Derek and his team – they’re able to quickly prioritize which devices need hardware or OS updates, get budget approval, and upgrade those devices for better performance.
“I’m very happy that we went with NinjaOne. We were able to reduce complexity by consolidating our IT management technology stack down to a single software, reduce software license costs, and make the team more efficient and effective all by switching to NinjaOne,” says Derek. “At Wickenburg, we strive to be a world-class health and wellness leader for the communities we serve. The IT team aims to be a world-class support organization for our amazing caregivers.”
Get 5 bite-sized ways to grow your business or career every week!
Never Miss Out - Subscribe to the NinjaOne Newsletter
Cookie | Duration | Description |
---|---|---|
_vwo_ds | 3 months | This cookie is set by the provider Visual Website Optimiser. This cookie is used for collecting information on how visitors interact with the pages on website. |
_vwo_sn | 30 minutes | This cookie is set by the provider Visual Website Optimiser. This cookie is used for collecting information on how visitors interact with the pages on website. It collect statistical data such as number of visit, average time spent on the website, what pages haves been read. |
_vwo_uuid | 10 years | This cookie generates a unique ID for every visitor and is used for the report segmentation feature in VWO. Also, this cookie allows you to view data in a more refined manner. If you have the campaign running on multiple domains, you will notice campaign-specific UUID values. |
_vwo_uuid_v2 | 1 year | This cookie is set by Visual Website Optimiser and is used to measure the performance of different versions of web pages. |
cookielawinfo-checbox-analytics | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics". |
cookielawinfo-checbox-functional | 11 months | The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". |
cookielawinfo-checbox-others | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other. |
cookielawinfo-checkbox-advertisement | 1 year | The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Advertisement". |
cookielawinfo-checkbox-necessary | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary". |
cookielawinfo-checkbox-performance | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance". |
ninja | 1 month | No description |
ninja_added | session | No description |
viewed_cookie_policy | 11 months | The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data. |
Cookie | Duration | Description |
---|---|---|
__cf_bm | 30 minutes | This cookie is set by CloudFlare. The cookie is used to support Cloudflare Bot Management. |
_vis_opt_test_cookie | session | This cookie is set by Visual Website Optimiser and is a session cookie generated to detect if the cookies are enabled on the browser of the user or not. |
geoData | First-party cookie. Stores geoIP data in order to display appropriate phone numbers and content for your region. |
Cookie | Duration | Description |
---|---|---|
_biz_flagsA | 1 year | This cookie is set by Bizible. A single cookie that stores multiple information, such as whether or not the user has submitted a form, performed a crossdomain migration, sent a viewthrough pixel, opted out from tracking, etc. |
_biz_nA | 1 year | This cookie is set by Bizible and is used to store a sequence number that Bizible includes for all requests, for internal diagnostics purpose. |
_biz_pendingA | 1 year | This cookie is set by Bizible. Temporarily stores analytics data that has not been successfully sent to Marketo Measure server yet. |
_biz_sid | 30 minutes | This cookie is set by Bizible. The cookie is used to store the session ID of the user. |
_biz_uid | 1 year | This cookie is set by Bizible and is used to store the user ID on the current domain. |
_hjIncludedInSessionSample | 2 minutes | This is a Hotjar cookie set to determine if a user is included in the data sampling defined by the site's daily session limit. |
YSC | session | This cookie is set by YouTube and is used to track the views of embedded videos. |
Cookie | Duration | Description |
---|---|---|
__utma | 2 years | This cookie is set by Google Analytics and is used to distinguish users and sessions. The cookie is created when the JavaScript library executes and there are no existing __utma cookies. The cookie is updated every time data is sent to Google Analytics. |
__utmb | 30 minutes | The cookie is set by Google Analytics. The cookie is used to determine new sessions/visits. The cookie is created when the JavaScript library executes and there are no existing __utma cookies. The cookie is updated every time data is sent to Google Analytics. |
__utmc | session | The cookie is set by Google Analytics and is deleted when the user closes the browser. The cookie is not used by ga.js. The cookie is used to enable interoperability with urchin.js which is an older version of Google analytics and used in conjunction with the __utmb cookie to determine new sessions/visits. |
__utmz | 6 months | This cookie is set by Google analytics and is used to store the traffic source or campaign through which the visitor reached your site. |
_BUID | 1 year | This cookie is used to store a universal user ID to identify the same user across multiple clients' domains. |
_dc_gtm_UA-100000610-1 | 1 minute | This is a Google Analytics cookie used to store the number of service requests. |
_fbp | 3 months | This cookie is set by Facebook to deliver advertisement when they are on Facebook or a digital platform powered by Facebook advertising after visiting this website. |
_ga | 2 years | This cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors. |
_gat | 1 minute | This cookies is installed by Google Universal Analytics to throttle the request rate to limit the colllection of data on high traffic sites. |
_gat_UA-100000610-1 | 1 minute | This is a pattern type cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to. It appears to be a variation of the _gat cookie which is used to limit the amount of data recorded by Google on high traffic volume websites. |
_gd_session | 4 hours | This cookie is used for collecting information on users visit to the website. It collects data such as total number of visits, average time spent on the website and the pages loaded. |
_gd_svisitor | 2 years | This cookie is set by the Google Analytics. This cookie is used for tracking the signup commissions via affiliate program. |
_gd_visitor | 2 years | This cookie is used for collecting information on the users visit such as number of visits, average time spent on the website and the pages loaded for displaying targeted ads. |
_gid | 1 day | This cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the website is doing. The data collected including the number visitors, the source where they have come from, and the pages visted in an anonymous form. |
_hjFirstSeen | 30 minutes | This is set by Hotjar to identify a new user’s first session. It stores a true/false value, indicating whether this was the first time Hotjar saw this user. It is used by Recording filters to identify new user sessions. |
_hjid | 1 year | This cookie is set by Hotjar. This cookie is set when the customer first lands on a page with the Hotjar script. It is used to persist the random user ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID. |
_uetsid | 1 day | This cookies are used to collect analytical information about how visitors use the website. This information is used to compile report and improve site. |
_vis_opt_s | 3 months 8 days | This cookie is set by Visual Website Optimiser and is used to detect if the user is new or returning to a particular campaign. |
6suuid | 2 years | This is a 6sense cookie. Registers user behaviour and navigation on the website, and any interaction with active campaigns. This is used for optimizing advertisement and for efficient retargeting. |
DriftPlaybook | session | This is a Drift cookie. |
IDE | 1 year 24 days | Used by Google DoubleClick and stores information about how the user uses the website and any other advertisement before visiting the website. This is used to present users with ads that are relevant to them according to the user profile. |
page | 1 month | No description |
pardot | past | The cookie is set when the visitor is logged in as a Pardot user. |
vuid | 2 years | This domain of this cookie is owned by Vimeo. This cookie is used by vimeo to collect tracking information. It sets a unique ID to embed videos to the website. |
Cookie | Duration | Description |
---|---|---|
_an_uid | 7 days | This is a 6sense cookie. Presents the user with relevant content and advertisement. The service is provided by third-party advertisement hubs, which facilitate real-time bidding for advertisers. |
_rdt_uuid | 3 months | This cookie is set by Reddit and is used for remarketing on reddit.com |
_uetvid | 1 year 24 days | This is a Bing Ads cookie to store and track visits across websites. |
MUID | 1 year 24 days | Used by Microsoft as a unique identifier. The cookie is set by embedded Microsoft scripts. The purpose of this cookie is to synchronize the ID across many different Microsoft domains to enable user tracking. |
test_cookie | 15 minutes | This cookie is set by doubleclick.net. The purpose of the cookie is to determine if the user's browser supports cookies. |
VISITOR_INFO1_LIVE | 5 months 27 days | This cookie is set by Youtube. Used to track the information of the embedded YouTube videos on a website. |
Cookie | Duration | Description |
---|---|---|
_hjAbsoluteSessionInProgress | 30 minutes | This is a Hotjar cookie used to detect the first pageview session of a user. |
_hjIncludedInPageviewSample | 2 minutes | This is a Hotjar cookie set to determine if a user is included in the data sampling defined by your site's pageview limit. |
_hjTLDTest | session | This is a Hotjar cookie. Hotjar tries to store the _hjTLDTest cookie for different URL substring alternatives until it fails. Enables Hotjar to try to determine the most generic cookie path to use, instead of page hostname. After this check, the cookie is removed. |
ARRAffinity | This cookie is set by websites that run on Windows Azure cloud platform. The cookie is used to affinitize a client to an instance of an Azure Web App. | |
campaign | 1 day | No description |
content | 1 day | No description |
conversion_page | 1 day | No description |
landing_page | 1 day | No description |
sliguid | 5 years | Salesloft cookie for use in live website tracking to help identify and qualify leads. |
slireg | 7 days | Salesloft cookie for use in live website tracking to help identify and qualify leads. |
slirequested | 5 years | Salesloft cookie for use in live website tracking to help identify and qualify leads. |
source | 1 day | No description |