NinjaOne Insights: Automation Strategies to Help Your IT Team Thrive


Legacy operations and technology are often unable to support growing organizations, leading to several inefficiencies as business continues to evolve. The way IT teams manage 50 devices will be fundamentally different from the way they manage 500 devices. In response to these evolving business needs, organizations have started looking to process automation to reduce time and money wasted on repetitive, tedious tasks. According to Zapier’s 2021 State of Business Automation report, 94% of workers say they perform repetitive, time-consuming tasks in their role. With automation, that time could be better spent on more hands-on responsibilities.

Unfortunately, devoting resources to automation can frequently be an uphill battle. Due to complex processes and high initial investments, IT teams often need to make a strong business case to secure organizational buy-in.

Why organizations struggle to invest in automation

Don’t know where to start

Automation often comes with complexity and IT teams that are starting from ground zero will often struggle with where to start. In the 2023 State of Process Orchestration study conducted by Camunda, 79% of respondents say the time it takes to design and agree upon automation process changes is a bottleneck in their organization. Because there are so many directions to go, teams have trouble deciphering which tasks should be automated first. And with a wide world of potential automation workflows, teams feel like they need to implement complex automations, which can often be too convoluted and hard to manage. When starting with automation, a great rule of thumb is to start with your low-hanging fruit and evolve from there. Your team will likely have a list of repetitive tasks that take up the majority of their time, which are great candidates for automation. In addition to getting feedback from technicians, look directly at tickets and take note of tasks that have a high volume of submissions.

Sufficient staffing for automation

Implementing new automation practices and tools can require some level of experience in the subject, which some organizations may lack if they’ve never invested in automation in the first place. To provide adequate support and implementation for these new processes, organizations will spend money and time training existing IT employees, hire new automation experts or both. Hiring and training expenses can be a hurdle that teams will need to overcome. IT teams should also tread carefully and make sure burnout doesn’t become an issue as training needs increase. Teams can minimize the burden of training by utilizing the vendor’s out-of-the-box integrations to help get started with automation processes.

Current systems are incompatible with automation requirements

In the Camunda State of Process Orchestration Study, 86% of IT leaders responded that they feel they need to have better tools to manage how their processes all intersect. In addition to needing approval for more training and software, many organizations will need to work within the bounds of their current platforms to accommodate new processes. In many organizations, this may be impossible as legacy systems cannot support these new activities. This means that working with executives and the rest of the organization to support additional investment will be an important piece of the puzzle.

Large upfront investment

Though the outcomes of investment will outweigh the upfront costs, getting buy-in from executives can be tricky as the benefits of automation will prove themselves over time, but they are often not immediate. For executives to feel comfortable with their spend, teams should be able to provide them reporting and metrics to back up IT’s various automation needs. Automation can be difficult to quantify, so your best course of action is to choose a few of your biggest pain points as they are easy to track and will have the biggest return on investment. Also, if your organization is burdened by legacy systems, getting buy-in on your investment will be incredibly important in your automation journey.

How can organizations set themselves up for success when investing in automation?

  1. Gather feedback from the IT team and assess current processes for pain points
    IT teams should know where their most impactful investment would be. IT leaders may not realize how much time is wasted on a specific task, so managers should be sure to gather as much information from their team as possible.
  2. Start with small, reactive tasks and expand from there
    The most impactful tasks organizations can automate are basic tasks that take up the most time. Organizations shouldn’t start with complex workflows, but simple tasks that can make a big impact.
  3. Educate your team (and yourself, if needed) on the basics of automation
    As mentioned before, if your team is starting from scratch, you may not know a lot about the world of automation. Invest in training for yourself and your team to make your automation processes as efficient as possible.
  4. Foster growth within your team
    Because automation is a blossoming industry, there is a lot of opportunity to promote growth within your team. Focus on building their skills and promoting to automation-focused roles from within.
  5. Encourage the entire organization to embrace automation
    Automation should eventually move past standard IT workflows and into the rest of the business. To do so, it’s important to develop an automation mindset to encourage the rest of the organization.
  6. Develop a strategy for measuring automation success
    The success of an automation platform can be hard to quantify, so be sure to establish those measurements before implementation to get a good before-and-after snapshot.

Learn how to automate your IT workflows

Automation is a worthwhile journey, but getting started can be the hardest part. And it’s important to know that automation is not one-size-fits-all and what’s right for one organization may not be right for the other. But, with a cohesive gameplan, a reliable platform, and measures of success, it can be easier than expected to implement automation.

If you’re looking to automate some of your repetitive IT processes and need a vendor to help, the NinjaOne platform offers powerful automation for your most time-consuming tasks. Our policy management engine provides the ability to flexibly roll out changes across organizations, sites, dynamic groups, and individual endpoints.


Next Steps

Unlock unprecedented efficiency and cost savings with NinjaOne IT Automation. Streamline your workflows, reduce manual tasks and maximize your resources like never before. Experience the future of IT management today.

Learn more about how NinjaOne IT Automation can save time and money, check out a live demo, or start your free trial of the NinjaOne platform.

You might also like

Ready to become an IT Ninja?

Learn how NinjaOne can help you simplify IT operations.

Watch Demo×

See NinjaOne in action!

By submitting this form, I accept NinjaOne's privacy policy.

NinjaOne Terms & Conditions

By clicking the “I Accept” button below, you indicate your acceptance of the following legal terms as well as our Terms of Use:

  • Ownership Rights: NinjaOne owns and will continue to own all right, title, and interest in and to the script (including the copyright). NinjaOne is giving you a limited license to use the script in accordance with these legal terms.
  • Use Limitation: You may only use the script for your legitimate personal or internal business purposes, and you may not share the script with another party.
  • Republication Prohibition: Under no circumstances are you permitted to re-publish the script in any script library belonging to or under the control of any other software provider.
  • Warranty Disclaimer: The script is provided “as is” and “as available”, without warranty of any kind. NinjaOne makes no promise or guarantee that the script will be free from defects or that it will meet your specific needs or expectations.
  • Assumption of Risk: Your use of the script is at your own risk. You acknowledge that there are certain inherent risks in using the script, and you understand and assume each of those risks.
  • Waiver and Release: You will not hold NinjaOne responsible for any adverse or unintended consequences resulting from your use of the script, and you waive any legal or equitable rights or remedies you may have against NinjaOne relating to your use of the script.
  • EULA: If you are a NinjaOne customer, your use of the script is subject to the End User License Agreement applicable to you (EULA).