Empower your IT helpdesk
Optimize your IT helpdesk to deliver better support
Maintain your infrastructure health
Streamlined ticket management
Better support and end user experience
Context-rich automation
Carahsoft Utilizes NinjaOne to Maintain Strict Security Standards while Scaling IT Operations
Live device inventory
One-click remote access
Stealth remediation tools
Integrated documentation
Fast, flexible ticketing
Since using NinjaOne’s automatic reboot feature, we’ve reduced the number of helpdesk calls we get by 80%. When we do receive calls, NinjaOne Remote reduced our issue resolution time by 89%
Phil Collett, IT Director at Citrus Motors
Customers love NinjaOne
reduced time supporting remote users by up to 75%
reduced ticket resolution times by up to 75%
reduced costs by as much as 75% thanks to a reduction in tickets or resolution times
This is why customers love us
100,000
Endpoints managed
“NinjaOne is a scalable solution. It’s built on a modern SaaS architecture and it’s future-proof.”
40%
More Cost Effective
“NinjaOne’s price point is 40% less than any other endpoint management tool on the market, while being more powerful and easy to use.”
10-15
Tools Replaced
“Before, I needed 10-15 different tools to execute what NinjaOne does in its centralized, single pane of glass.”
30%
Less time for patching
“We observed a 30% reduction in the time taken for patch deployments compared to our previous solution.”
2,000
Endpoints managed
“NinjaOne gives me much more flexibility and security in my work”
30%
Annual ROI
“[NinjaOne] has already shown its value in ROI…it’s at least a hundred thousand dollars annually.”
24x
Faster Endpoint Management
“Our processes have become 24x faster with NinjaOne.”
20-40
Hours Saved Each Week
“Leveraging the automations feature within NinjaOne has enabled me to save upwards of what would likely be 20 to 30 to even 40 hours per week.”
Resources
FAQs
What is an Enterprise IT Help Desk?
An Enterprise IT Help Desk is a centralized support system responsible for addressing and resolving technical issues and inquiries encountered by employees within an organization’s IT infrastructure. Essentially, what is an IT Help Desk? It serves as a pivotal element in IT service management, acting as the main channel for users to seek aid with hardware, software, network, or other IT matters. Users submit support requests, termed tickets, which are then managed, prioritized, and resolved by IT support staff. The objective of an Enterprise IT Help Desk is to uphold IT system functionality and furnish users with timely and efficient assistance, thus reducing disruptions and enhancing productivity organization-wide.
How does IT help desk work?
The IT help desk serves as the central point for users to report technical issues. It follows a structured process of ticket creation, prioritization, assignment, diagnosis, resolution, communication with users, closure, and documentation. This ensures timely and effective resolution of issues, minimizing downtime and optimizing productivity.
What are the best practices for managing an IT Help Desk?
To manage an IT help desk effectively, it’s essential to establish clear goals and utilize robust software that facilitates efficient ticket handling. Continuous improvement of processes, centralization of critical data, and automation of repetitive tasks are key to enhancing productivity. Prioritizing the user experience in every interaction, actively seeking customer feedback, and personalizing support can significantly improve service quality. Expanding the help desk’s capabilities should be done thoughtfully to ensure consistent service excellence.
What is the difference between a Help Desk and a Service Desk?
A service desk and a help desk, while similar in their support roles, differ in scope and function. A help desk is typically focused on addressing immediate technical issues, providing quick fixes to user problems, and ensuring IT operations run smoothly. On the other hand, a service desk offers a broader range of services, not only resolving incidents but also managing service requests and acting as a liaison between IT and other business units. It aims to deliver comprehensive support and align IT services with business needs, often incorporating elements of IT service management (ITSM) to improve overall service delivery.