Streamline tickets,
slash response time, boost efficiency

NinjaOne makes your helpdesk move faster and smarter.

Why Choose NinjaOne:

94% of customers resolve tickets faster and improve efficiency

See every ticket, act instantly, deliver better support

Designed for technicians who want speed, clarity, and results

Automate ticket creation and routing in one unified console

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7 Million+
7M+

Endpoints

80+
80+

Countries

30,000
30K

Customers

Actionable insights. Customized ticketing workflows. Improved IT service.

Streamline workflow automation

Manage all workflows, end-user devices, servers, VMs, and networking devices from a single easy-to-use interface.

Improve service delivery times

Leverage the power of our integrated single-pane solution to take one-click actions right from a ticket for seamless service management.

Enhance end-user productivity

Empower technicians to solve critical problems faster so end users can get back to productivity more quickly.

Features and Solutions

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Easily Manage IT Tickets

Accept, prioritize, route, and respond to tickets quickly to meet SLAs, ensuring both agent and end-users are more productive.

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Act Directly from a Ticket

Employ NinjaOne Ticketing’s seamless integration with our endpoint management capabilities, allowing you to take common and critical remediation actions without ever leaving the ticket.

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Automate IT Ticketing Workflows

Enhance your team’s efficiency with customizable response templates, highly configurable condition-based ticket creation rules, and event- and time-based ticket routing automations.

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Collaboration Made Easy

Work together more efficiently with an easy-to-use ticket workspace featuring private/public message, @ mentions, and a shared activity feed.

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Quickly Resolve Problems

Easily identify, analyze, and remediate problems – with automatically populated vital information, system details, etc. – to minimize the impact of wide-spread issues.

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Self-Service Client Portal

Direct your end-users to the brandable client portal to create, respond-to, and update tickets and access Ninja’s integrated end-user remote control and file restore tool.

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Active IT Asset Management

Get a complete inventory of IT assets with live health and performance data for incident context and faster triage.

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Document Everything

Promote knowledge-recording best practices with integrated credential storage, customizable knowledge base templates, and in-depth process documentation.

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IT Ticketing on the Go

Interact with, take action on, and assign incoming tickets to your top technicians with our mobile app, ensuring your end-users are supported even outside of the office.

Discover value in 5 minutes.

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Customers love NinjaOne

0 %

saved time on manual tasks through automation

0 %
reduced ticket volumes and resolution times
0 %

replaced 3-4 tools with NinjaOne

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NinjaOne kicks IT into hyperdrive, and helps DECKED keep pace with rapid growth

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Events, Updates, and Resources

  • Resources
  •   /    Jul 29, 2024

ESG Economic Validation Report 2024

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  • Press
  •   /    Aug 27, 2024

NinjaOne Joins the AWS Partner Network

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  • Press
  •   /    Oct 30, 2024

NinjaOne Introduces CxO Advisory Board

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This is why customers love us

100,000

Endpoints managed

“NinjaOne is a scalable solution. It’s built on a modern SaaS architecture and it’s future-proof.”

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40%

More Cost Effective

“NinjaOne’s price point is 40% less than any other endpoint management tool on the market, while being more powerful and easy to use.”

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10-15

Tools Replaced

“Before, I needed 10-15 different tools to execute what NinjaOne does in its centralized, single pane of glass.”

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30%

Less time for patching

“We observed a 30% reduction in the time taken for patch deployments compared to our previous solution.”

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2,000

Endpoints managed

“NinjaOne gives me much more flexibility and security in my work”

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30%

Annual ROI

“[NinjaOne] has already shown its value in ROI…it’s at least a hundred thousand dollars annually.”

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24x

Faster Endpoint Management

“Our processes have become 24x faster with NinjaOne.”

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20-40

Hours Saved Each Week

“Leveraging the automations feature within NinjaOne has enabled me to save upwards of what would likely be 20 to 30 to even 40 hours per week.”

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NinjaOne Integrations

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Customers rate us #1 in Unified Endpoint Management, RMM, and Patch Management

G2 Best Results - Winter 2026
G2 Leader - Winter 2026
G2 Best Usability - Enterprise - Winter 2026
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Resources

Helping your IT Helpdesk: Your Guide to IT Helpdesk Efficiency
NinjaOne Ticketing: Leveraging Automation and Ticket Context to Improve Helpdesk Operations
NinjaOne Ticketing: Best Practices and Automations

FAQs

The process of ticketing enables IT teams to simplify and streamline IT support by providing a system that allows them to track, prioritize, and resolve issues efficiently. When and end-user has an IT issue they can create a ticket. A technician gets assigned to the ticket and is responsible for investigating and resolving the issue. During the entire process, the technician can change the status of the ticket.

IT tickets is the term used to refer to a record of an IT support request submitted to an IT team to resolve issues and provide support for end-user requests. Tickets may represent many different types of requests depending on the nature of the IT environment and the focus of the IT team. They may go by other names like “service requests”, “trouble tickets” or “support cases” but most organizations and users are familiar with the term “IT ticket.”

The process of ticketing enables IT teams to simplify and streamline IT support by providing a system that allows them to track, prioritize, and resolve issues efficiently. When and end-user has an IT issue they can create a ticket. A technician gets assigned to the ticket and is responsible for investigating and resolving the issue. During the entire process, the technician can change the status of the ticket.

NinjaOne’s ticketing software is built exclusively for IT professionals to make help-desk activities as fast and simple as possible. To do this, Ninja’s solution automates ticketing workflows, allows users to take action directly from tickets, customizes essential documentation, and improves collaboration with an easy-to-use ticket workspace. Additionally, users can manage, assign, take on, and interact with tickets remotely via NinjaOne’s mobile app. Partner with NinjaOne and sign up for your free trial to start providing next-level IT support today.

Ticketing software helps IT teams manage requests, events, issues, and alerts that require support from technicians. Using ticketing software, technicians are able to automate ticketing processes, analyze and resolve issues, meet SLAs, document important information, and collaborate with others to provide top-of-the-line support. Ticketing software is a type of help desk software that’s designed to improve IT support efforts. Find out how NinjaOne Ticketing can make technicians’ lives easier and improve IT support with a free trial.

NinjaOne’s ticketing software provides benefits not only for technicians and their teams, but also for businesses as a whole. From a business perspective, the main purpose of Ninja’s ticketing software is to reduce technicians’ workloads, save time, boost efficiency, improve productivity, and provide reliable IT support for teams. For technicians, the benefits of NinjaOne’s ticketing software include customizable ticket boards, workflow automation and management, ticketing dashboards and reports, active asset management, and workspaces to improve collaboration. See NinjaOne’s ticketing system software in action by watching this free demo video.

NinjaOne’s ticketing support system is the perfect solution for IT teams and MSPs who need a unified tool that provides ticket automation, automatic context and information population, active asset management, flexible technician boards/workspaces, and remote ticket management. If your technicians have constantly-growing workloads, inefficient tools, poor collaboration, or difficulty finding contextual information, it’s time to switch to a better solution. After partnering with NinjaOne, IT teams have minimized resolution times, improved reporting capabilities, and customized ticketing environments to boost efficiency and productivity. See what NinjaOne partners think about NinjaOne ticketing on the customer stories page.

NinjaOne offers pay-per-device pricing for clients that’s flexible and customized. To receive an accurate, customized quote for NinjaOne ticketing software, visit the pricing page and fill in your information. With monthly payments that are customized for you, NinjaOne ensures that your business only pays for the tools and solutions it needs. If you want to see how NinjaOne ticketing works with your specific IT environment, start a free trial today.

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