NinjaOne improves Cherry Republic's end-user support

Challenges

Lack of endpoint visibility
Lack of security
Limited IT capabilities
Tedious, manual tasks

Results

Complete endpoint and server visibility
Automated, reliable patch management
Robust endpoint management solution
Significantly improved ticket resolution time

Industry:

Food & Beverage, Retail

Headquarters:

Glen Arbor, MI

Products Used:

Endpoint Management, Patch Management, SentinelOne Integration

Overview

Cherry Republic celebrates Michigan’s Montmorency tart cherry through 200+ cherry-based products, which it manufactures and sells. The recognizable Cherry Republic brand has been featured on Good Morning America, The Washington Post, The Wall Street Journal, and many more national publications. As IT director for Cherry Republic, Brian Kindt is responsible for supporting the entire IT infrastructure. Kindt was unsatisfied with the basic services his department provided and partnered with NinjaOne to increase their capabilities.

Find out how NinjaOne automated Cherry Republic’s manual IT tasks, increased capabilities, and ultimately increased end-user happiness.

Increased support for happier customers

“The most important outcome of switching to NinjaOne is that our end-users are happier,” said Kindt. “We have a much better end-user support workflow, which has improved our mean time to resolution for tickets and significantly increased our support capabilities.”

NinjaOne, a part of your team

After deploying NinjaOne to the entire organization, Kindt’s team has full insight into their network. “NinjaOne is absolutely central to how we manage our IT infrastructure. It’s kind of like having an extra technician on my team,” said Kindt.

Automation unlocks efficiency

“NinjaOne keeps all our devices secure through automated patching, which is a huge time saver,” said Kindt. “We’ve also been able to use NinjaOne’s automation functionality to really save time on device setup and deployment.”