How a Major League Baseball Team Scored Big with NinjaOne’s SaaS Solutions

MLB case study - blog image

In the high-stakes world of professional sports, IT plays a critical role that goes beyond the field. Recently, a Major League Baseball team demonstrated how switching to NinjaOne for IT management can lead to significant improvements in efficiency, security, and scalability, revolutionizing their operational approach.

Tackling traditional IT hurdles

The team’s initial struggle with slow on-premises IT solutions became a major issue during the pandemic. This period highlighted the need for an IT infrastructure that could adapt to sudden changes and maintain high performance levels, especially with the shift to remote work. The problems with traditional systems—such as latency, limited remote access capabilities, and poor scalability—became roadblocks to efficiency and growth.

“Our previous tool was incredibly unresponsive. I could count the pixels on my screen waiting for a computer to respond to its command…patching was nonexistent.”

John Pilot, IT Ops Analyst, Major League Baseball team

Embracing NinjaOne

The shift to NinjaOne marked a significant transition. This platform offered a seamless blend of speed, simplicity, and the ability to scale, revolutionizing how the team managed their IT network. Its automation capabilities, particularly in handling routine tasks and complex operations across a vast array of endpoints, marked a substantial improvement over the previous system.

“NinjaOne offers us the triad of efficiency, usability, and scalability altogether. Thanks to built-in automations, it makes us exponentially more efficient at doing our jobs, which in turn drives efficiency across other departments. The user experience is incredible–I can look at my environment from the 10,000 foot view or zoom in at the microscopic level. And it’s scalable. NinjaOne’s automations allows us to monitor and support 1,000 endpoints as easily as 10 endpoints,”

Accelerating IT operations

The implementation of NinjaOne led to a dramatic increase in operational efficiency. For instance, tasks like deploying PowerShell scripts, which were traditionally time-consuming, were significantly accelerated, enhancing productivity. The platform’s robust automated patch management not only ensured up-to-date systems, but also substantially reduced the time IT staff spent on routine maintenance.

Transformative outcomes

John Pilot, the IT analyst, observed a drastic improvement in both the speed and reliability of IT operations. Processes that used to take hours could now be completed in minutes. This efficiency freed up the IT team to focus on strategic initiatives and innovation, rather than being bogged down by day-to-day maintenance tasks.

“If it weren’t for NinjaOne, especially its built-in automation, my job would be absolutely miserable,”


The experience of a Major League Baseball team with NinjaOne is a compelling example of how innovative IT solutions can revolutionize operations. This case study is not just about technology in sports; it’s a clear demonstration of the benefits that modern SaaS solutions bring to IT management. Discover how NinjaOne can transform your IT operations – explore our offerings and start your journey toward a more efficient IT landscape.

Next Steps

Empower your IT infrastructure with NinjaOne Patch Management to ensure a fortified defense against vulnerabilities and keep your systems running at their best.

Learn more about NinjaOne Patch Management, check out a live tour, or start your free trial of the NinjaOne platform.

You might also like

Ready to become an IT Ninja?

Learn how NinjaOne can help you simplify IT operations.

Watch Demo×

See NinjaOne in action!

By submitting this form, I accept NinjaOne's privacy policy.

Start your 14-day trial of the #1 rated patch management software

No credit card required, full access to all features

NinjaOne Terms & Conditions

By clicking the “I Accept” button below, you indicate your acceptance of the following legal terms as well as our Terms of Use:

  • Ownership Rights: NinjaOne owns and will continue to own all right, title, and interest in and to the script (including the copyright). NinjaOne is giving you a limited license to use the script in accordance with these legal terms.
  • Use Limitation: You may only use the script for your legitimate personal or internal business purposes, and you may not share the script with another party.
  • Republication Prohibition: Under no circumstances are you permitted to re-publish the script in any script library belonging to or under the control of any other software provider.
  • Warranty Disclaimer: The script is provided “as is” and “as available”, without warranty of any kind. NinjaOne makes no promise or guarantee that the script will be free from defects or that it will meet your specific needs or expectations.
  • Assumption of Risk: Your use of the script is at your own risk. You acknowledge that there are certain inherent risks in using the script, and you understand and assume each of those risks.
  • Waiver and Release: You will not hold NinjaOne responsible for any adverse or unintended consequences resulting from your use of the script, and you waive any legal or equitable rights or remedies you may have against NinjaOne relating to your use of the script.
  • EULA: If you are a NinjaOne customer, your use of the script is subject to the End User License Agreement applicable to you (EULA).