Best MSP Software: Ratings & Reviews for 2022

5 Bite-Sized Ways to Improve Your Business Every Week

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Updated with new ratings from April 2022. From RMMs to documentation software, what solutions are MSPs relying on most to power their businesses and provide exceptional services?

To find out, we pulled ratings from G2 and Capterra for 90+ products across 12 different software categories. The result is this guide full of comparison charts, highlighting how individual products stack up against one another in terms of overall satisfaction, usability, and quality of support. The hope is these charts provide MSPs with a helpful starting point for researching their many (and growing) options.

Short on time? Download a PDF version of the guide to read later

Get a PDF version of the complete guide by clicking here or on the image below.

Best MSP Software 2022 - Perspective

What this guide covers

 

Product ratings

  1. RMM ratings
  2. PSA ratings
  3. RMM & PSA combo ratings
  4. Remote desktop ratings
  5. Backup ratings
  6. Help desk / ticketing software ratings
  7. CRM ratings
  8. Endpoint security software ratings
  9. Network monitoring software ratings
  10. Documentation software ratings
  11. Quoting & invoicing software ratings
  12. Open source software ratings

About NinjaOne

Product Ratings

MSP Software 2022 logos

Before we dive in, a few quick notes re: our methodology and the purpose of this guide.

  • Sources: The following ratings were collected from third-party review sites G2 and Capterra in April 2022.
  • What "--" indicates: The particular data point was either unavailable at the time of our collection, or the product did not meet our cutoff of having five or more reviews.
  • These lists are obviously not comprehensive: The MSP software market contains many tools not seen here. Creating a truly exhaustive list is an undertaking left to more adventurous souls. We have simply done our best include the major players in each category that are geared specifically toward MSPs, and that have a minimum of review data available.
  • How to best use this guide: This guide is not meant to be the final word on the value of these solutions. Many factors go into choosing the right software. User ratings are just one. Therefore, this guide primarily serves as a jumping-off point for additional research.

 

Best RMM Software

Comparisons & Ratings

Remote monitoring and management (RMM) solutions represent one of the two central pillars of MSP software. They power many aspects of client service and support, including proactive monitoring, maintenance, and troubleshooting. RMMs allow MSPs to streamline and automate these tasks, and in turn provide more efficient, scalable services. Many RMMs also integrate with backup, security, remote desktop, and other solutions in order to provide MSPs with the ability to manage everything from a single pane of glass.

In addition to the chart below, you can also see a comparison of top RMM solutions directly from G2 here.

Best RMM 2022

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Best PSA Software

Comparisons & Ratings

Professional Services Automation (PSA) solutions represent the other central pillar of MSP software. Whereas RMMs power the technical side of service delivery, PSAs power things on the business side — helping with client management, billing, reporting, and more. One of the big benefits of a PSA is it can bring aspects of a variety of systems (ticketing, invoicing, etc.) under one roof.

Best PSA 2022

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Best Combination RMM & PSA Software

Comparisons & Ratings

There are some solutions available that provide both RMM and PSA functionality. These have found traction with small/new MSPs in particular, who see value in having just one tool to manage until they become large enough to warrant migrating to more specialized solutions.

Best RMM PSA combo 2022

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Best Remote Desktop Software

Comparisons & Ratings

Managing multiple client networks means it's critical for MSPs to have the ability to gain quick and reliable remote access to machines. Many of our partners take advantage of NinjaOne's remote access bundling options to save money and simplify their billing. Learn more here.

Best Remote Access Software 2022

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Best Backup Software

Comparisons & Ratings

Providing backup and disaster recovery services has become a core offering for MSPs, especially with the rise of ransomware and other destructive online threats. Although it's still comparatively new to the market, we're excited to see NinjaOne Data Protection already high on the list! Learn how it can help you provide faster, more flexible backup services.

Best Backup Software 2022

Best M365 Backup Software 2022

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Best Help Desk & Ticketing Software

Comparisons & Ratings

While many MSPs turn to PSAs to bring service desk, ticketing, and other aspects of their client management under one roof, others find that having separate solutions is the best move for their business for a variety of reasons. For NinjaOne partners, we've recently introduced new ticketing software that provides seamless integration with our RMM. See it for yourself here.

Best Helpdesk Software 2022

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Best CRM Software

Comparisons & Ratings

MSPs use customer relationship management (CRM) solutions to manage and track their business relationships, from the initial stages of sales outreach to ongoing client engagement.

Best CRM Software 2022

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Best Endpoint Security

Comparisons & Ratings

Endpoint security software has gone through a massive shake-up over the past six years. The fact that we're not referring to it as "antivirus" is exhibit A. The rise of EDR fundamentally changed the vendor landscape, and we continue to see more complex solutions migrating downstream from the enterprise space into the stacks of MSPs and their customers. To keep things simple, we've restricted this list to endpoint protection suites that have dedicated partner programs and/or RMM integrations.

Best Endpoint Security Software 2022

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Best Monitoring Software

Comparisons & Ratings

Many MSPs utilize their RMMs to conduct basic proactive monitoring, but there are cases were additional network monitoring solutions may be appropriate.

Best Network Monitoring Software 2022

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Best Documentation Software

Comparisons & Ratings

Good documentation is the key to less time consuming, higher quality, and repeatable service. In addition to checking out the options below, NinjaOne partners can now take advantage of our own free documentation software. See a short demo video here.

Best Documentation Software 2022

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Best Quoting & Invoicing Software

Comparisons & Ratings

You can be good at IT, but in order to be a successful MSP you have to have good business operations, too. Having software that makes that side of things as streamlined and easy as possible is key.

Best Quoting and Invoicing Software 2022

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Open Source MSP Software

Comparisons & Ratings

There's no lack of proprietary solutions out there, but for those adventurous enough (or who are simply lacking in budget), there are many free and open source options to consider, as well.

Best Open Source MSP Software 2022

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About NinjaOne

NinjaOne was founded in 2013 on a mission to help MSPs accomplish more by simplifying their workdays. We believe RMM platforms should make things easier, not more complicated. That’s why we’re dedicated to providing MSPs with a more modern, intuitive solution that combines powerful functionality with liberating ease-of-use and unbeatable support.

We're proud to be ranked as the #1 RMM on G2, with the highest satisfaction, usability, and quality of support scores in the category.

NinjaOne 2022 MSPs are switching

Tired of cycling through RMMs and being disappointed? Break the wheel and see for yourself why NinjaOne is different. Start your free trial.

 

Download your own PDF version of this guide

Get a PDF version of the complete guide by clicking here or on the image below:

Best MSP Software 2022 - Flat

5 Bite-Sized Ways to Improve Your Business Every Week

NinjaOne Newsletter

Join fellow growth-minded MSPs and feed your business with new tips and tutorials delivered straight to your inbox.

Don't miss any promotions, free tools, events & webinars and product updates. Subscribe to receive the NinjaOne Newsletter.