IT teams know how much data they need to examine server performance, network health, and user activity—it’s a constant stream. However, it can get overwhelming if you’re bombarded with information, and it may be difficult to separate the signal from the noise. This may cause a workflow that is not streamlined or problems ranging from delayed responses to missed IT issues, which can disrupt critical business processes.
This is why having one of the best it reporting tools is necessary. When following best practices on IT reporting, these tools can transform that constant stream into actionable insights, enabling you to identify and address potential problems before they escalate. Employing an IT tool with comprehensive reporting features can get you clear visibility into your IT infrastructure, improving IT workflow.
Table of Contents
- NinjaOne
- SolarWinds Service Desk
- ManageEngine Service Desk Plus
- SysAid
- Atera
- IT Glue
- Progress WhatsUp Gold
- Auvik
- Paessler PRTG
- Datadog
Sign up for a free trial of NinjaOne.
What is an IT reporting tool?
An IT reporting tool is a solution that gathers, analyzes, and visualizes data from your IT infrastructure. This information may include everything from server health and network performance to user activity and application usage. An IT reporting tool can be a standalone application software or can be a part of a broader endpoint management system.
Additionally, it can consolidate information into clear reports and dashboards to gain visibility into the whole IT infrastructure, help identify trends and potential issues, make data-driven informed decisions, and much more.
What to look for in an IT reporting tool
You may be searching for an IT reporting solution to meet your business needs. But, what requirements should you consider when looking for an IT reporting tool? Here are some key factors and functionalities to consider:
1. Data accuracy
Presenting accurate data is what makes a reliable IT reporting tool. It’s given that you would only want a tool that can deliver trustworthy information, allowing you to make informed decisions and avoid costly mistakes. After all, data is only as valuable as its accuracy. IT teams would also benefit from accurate data, ensuring data-driven decisions are made.
2. User-interface
An IT reporting tool with an intuitive user interface is always an advantage for IT teams. It provides information in a concise and easy-to-understand format. This will allow them to spend less time figuring out the nature of the report but rather focus on the data presented to them instead.
3. Automation
Some IT reporting tools leverage automation to streamline the reporting process further. These tools can automate data collection, report generation, and distribution to stakeholders and appropriate people. You can look for an IT reporting tool to set up for automated report generation consistently and on a predefined schedule, eliminating the need for manual intervention.
4. Historical reporting
Access to an IT infrastructure’s historical data could give you in-depth insights into performance trends. This feature allows IT teams to identify areas for improvement and predict future resource needs, ultimately promoting proactive maintenance and efficient IT operations.
5. Real-time reports
The purpose of IT reporting is to provide updates relevant to the current state of your IT infrastructure. Real-time reporting functionality enhances your IT reporting tool’s capabilities by providing up-to-the-minute data. This allows IT teams to identify and address issues as they arise, minimizing downtime and maximizing user productivity.
Best IT reporting tools in 2024
All G2 & Capterra ratings data as of April 2024.
1. NinjaOne
NinjaOne is a unified endpoint management solution that streamlines usual IT tasks. The G2 leader for endpoint management software features essential IT functionalities developed with quality and user experience in mind. NinjaOne empowers IT teams with its comprehensive suite of features, including its robust reporting suite.
Strengths of NinjaOne
- Unified endpoint management. NinjaOne follows a “single pane of glass” approach that gives IT administrators a good overview of their managed endpoints. One advantage is that it helps IT teams consolidate data collection and reporting from a single centralized platform, easing the complexities of IT management and monitoring.
- Reliable reporting. NinjaOne is a platform that prioritizes reliability by maintaining precision when delivering accurate data. The platform’s reporting feature helps create impactful reports that utilize highly-customizable charts for a visually-compelling and content-rich analysis of key metrics.
- Report builder and templates. NinjaOne streamlines reporting through its report builder functionality, providing flexibility in generating reports that feature data that matters to the IT teams or their clients. The endpoint management’s reporting tool also features pre-built templates that cater to typical IT reporting requirements. This speeds up the report generation process, allowing IT professionals to focus on other IT tasks rather than spending hours creating reports from scratch.
- Report automation. NinjaOne’s IT reporting functionality leverages the endpoint management’s automation capabilities. The platform allows IT teams to set up automated schedules for report generation, ensuring reports are generated and delivered on a predetermined schedule to reduce the need for manual intervention in executing this essential IT task.
- Compliance reporting. Compliance reports ensure an organization adheres to industry regulations and internal policies. NinjaOne enhances compliance reporting by employing adaptable reporting selections, simplifying audit processes, and compliance management. This feature also integrates with NinjaOne’s automation functionality to automatically inform IT groups of any security compromises or policy infractions through a robust notification system, enabling immediate corrective actions.
NinjaOne reviews on G2
| Category | NinjaOne Rating |
|---|---|
| Overall | 4.8 out of 5 (1,108) |
| Has the product been a good partner in doing business? | 9.6 |
| Quality of Support | 9.4 |
| Ease of Admin | 9.3 |
| Ease of Use | 9.3 |
NinjaOne reviews on Capterra
| Category | NinjaOne Rating |
|---|---|
| Overall | 4.8 out of 5 (208) |
| Ease of Use | 4.8 |
| Customer Service | 4.8 |
| Features | 4.6 |
| Value for Money | 4.7 |
| Likelihood to Recommend | 92% |
NinjaOne’s IT management software has no forced commitments and no hidden fees.
If you’re ready, request a free quote, sign up for a 14-day free trial, or watch a demo.
2. SolarWinds Service Desk
Formerly Samanage Service Platform, SolarWinds Service Desk is a cloud-based IT management solution that helps streamline IT support services. It features a reporting tool built into a dashboard, giving IT teams an overview of key performance indicators, common issue trends, and more.
SolarWinds Service Desk reviews on G2
| Category | SolarWinds Service Desk Rating |
|---|---|
| Overall | 4.3 out of 5 (704) |
| Has the product been a good partner in doing business? | 9.1 |
| Quality of Support | 9.0 |
| Ease of Admin | 8.9 |
| Ease of Use | 9.0 |
SolarWinds ServiceDesk reviews on Capterra
| Category | SolarWinds Service Desk Rating |
|---|---|
| Overall | 4.6 out of 5 (570) |
| Ease of Use | 4.6 |
| Customer Service | 4.7 |
| Features | 4.4 |
| Value for Money | 4.5 |
| Likelihood to Recommend | 87% |
3. ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus is another IT service management tool that helps
organizations streamline their IT support processes. The platform’s reporting capability uses a dashboard that shows essential metrics relating to the infrastructure’s performance.
ManageEngine ServiceDesk Plus reviews on G2
| Category | ManageEngine ServiceDesk Plus Rating |
|---|---|
| Overall | 4.2 out of 5 (227) |
| Has the product been a good partner in doing business? | 8.2 |
| Quality of Support | 8.1 |
| Ease of Admin | 8.4 |
| Ease of Use | 8.5 |
ManageEngine ServiceDesk Plus reviews on Capterra
| Category | ManageEngine ServiceDesk Plus Rating |
|---|---|
| Overall | 4.4 out of 5 (207) |
| Ease of Use | 4.3 |
| Customer Service | 4.2 |
| Features | 4.3 |
| Value for Money | 4.3 |
| Likelihood to Recommend | 83% |
4. SysAid
SysAid is an IT service management solution marketed to small-medium businesses and IT teams. It provides a ticket submission system through its help desk functionalities and tracks and manages IT assets. SysAid employs a reporting solution that provides analytics tools that show key business metrics relevant to IT service delivery.
SysAid reviews on G2
| Category | SysAid Rating |
|---|---|
| Overall | 4.5 out of 5 (671) |
| Has the product been a good partner in doing business? | 9.1 |
| Quality of Support | 9.0 |
| Ease of Admin | 8.7 |
| Ease of Use | 8.9 |
SysAid reviews on Capterra
| Category | SysAid Rating |
|---|---|
| Overall | 4.5 out of 5 (441) |
| Ease of Use | 4.5 |
| Customer Service | 4.5 |
| Features | 4.5 |
| Value for Money | 4.5 |
| Likelihood to Recommend | 88% |
5. Atera
Atera is an IT management platform designed for IT teams and managed service providers to help streamline IT operations. Atera offers a reporting suite that provides insights into IT infrastructure and service delivery.
Atera reviews on G2
| Category | Atera Rating |
|---|---|
| Overall | 4.6 out of 5 (518) |
| Has the product been a good partner in doing business? | 9.3 |
| Quality of Support | 9.0 |
| Ease of Admin | 9.0 |
| Ease of Use | 9.2 |
Atera reviews on Capterra
| Category | Atera Rating |
|---|---|
| Overall | 4.6 out of 5 (346) |
| Ease of Use | 4.7 |
| Customer Service | 4.5 |
| Features | 4.3 |
| Value for Money | 4.7 |
| Likelihood to Recommend | 89% |
6. IT Glue
IT Glue is an IT documentation platform for internal IT teams and managed service providers. It features limited reporting capabilities, which can be ideal for users only looking for basic insights, such as identifying missing documentation or tracking overall inventory. IT Glue integrates with third-party tools for more advanced reporting needs.
IT Glue reviews on G2
| Category | IT Glue Rating |
|---|---|
| Overall | 4.6 out of 5 (413) |
| Has the product been a good partner in doing business? | 8.9 |
| Quality of Support | 8.7 |
| Ease of Admin | 8.9 |
| Ease of Use | 9.1 |
IT Glue reviews on Capterra
| Category | IT Glue Rating |
|---|---|
| Overall | 4.7 out of 5 (243) |
| Ease of Use | 4.5 |
| Customer Service | 4.5 |
| Features | 4.5 |
| Value for Money | 4.5 |
| Likelihood to Recommend | 87% |
7. Progress WhatsUp Gold
Progress WhatsUp Gold is an IT solution best suited for system or network administrators looking for tools to monitor the health and performance of their network infrastructure. Its reporting tool features real-time alerts through push notifications and report generation, showing network infrastructure trends and vulnerabilities.
Progress WhatsUp Gold reviews on G2
| Category | Progress WhatsUp Gold Rating |
|---|---|
| Overall | 4.5 out of 5 (303) |
| Has the product been a good partner in doing business? | 9.0 |
| Quality of Support | 8.8 |
| Ease of Admin | 8.2 |
| Ease of Use | 8.5 |
Progress WhatsUp Gold reviews on Capterra
| Category | Progress WhatsUp Gold Rating |
|---|---|
| Overall | 4.5 out of 5 (222) |
| Ease of Use | 4.2 |
| Customer Service | 4.5 |
| Features | 4.4 |
| Value for Money | 4.3 |
| Likelihood to Recommend | 84% |
8. Auvik
Auvik is another network monitoring tool for IT teams that helps simplify network management by managing diverse networks, endpoints, and SaaS applications. The platform provides basic reporting functionalities that can provide insights into network health.
Auvik reviews on G2
| Category | Auvik Rating |
|---|---|
| Overall | 4.5 out of 5 (312) |
| Has the product been a good partner in doing business? | 9.1 |
| Quality of Support | 8.9 |
| Ease of Admin | 8.7 |
| Ease of Use | 8.7 |
Auvik reviews on Capterra
| Category | Auvik Rating |
|---|---|
| Overall | 4.5 out of 5 (72) |
| Ease of Use | 4.4 |
| Customer Service | 4.6 |
| Features | 4.5 |
| Value for Money | 4.3 |
| Likelihood to Recommend | 88% |
9. Paessler PRTG
Paessler PRTG is a unified infrastructure solution that provides monitoring functionalities for your IT, OT, and IoT infrastructures. It features reporting capabilities that allow you to generate reports ad hoc or scheduled.
Paessler PRTG reviews on G2
| Category | Paessler PRTG Rating |
|---|---|
| Overall | 4.6 out of 5 (87) |
| Has the product been a good partner in doing business? | 8.7 |
| Quality of Support | 8.3 |
| Ease of Admin | 8.5 |
| Ease of Use | 8.5 |
Paessler PRTG reviews on Capterra
| Category | Paessler PRTG Rating |
|---|---|
| Overall | 4.6 out of 5 (227) |
| Ease of Use | 4.5 |
| Customer Service | 4.3 |
| Features | 4.5 |
| Value for Money | 4.3 |
| Likelihood to Recommend | 88% |
10. Datadog
Datadog is a cloud-based monitoring and security platform for developers, IT operations, and security teams to gain visibility into their entire IT infrastructure. The platform features reporting capabilities that enable users to generate reports on their IT infrastructure health and performance.
Datadog reviews on G2
| Category | Datadog Rating |
|---|---|
| Overall | 4.3 out of 5 (468) |
| Has the product been a good partner in doing business? | 8.5 |
| Quality of Support | 8.3 |
| Ease of Admin | 8.4 |
| Ease of Use | 8.2 |
Datadog reviews on Capterra
| Category | Datadog Rating |
|---|---|
| Overall | 4.5 out of 5 (242) |
| Ease of Use | 4.3 |
| Customer Service | 4.3 |
| Features | 4.5 |
| Value for Money | 4.1 |
| Likelihood to Recommend | 82% |
Comparison of IT reporting tools (G2)
| Category | NinjaOne | SolarWinds Service Desk | ManageEngine ServiceDesk Plus | SysAid | Atera | IT Glue | Progress WhatsUp Gold | Auvik | Paessler PRTG | Datadog |
|---|---|---|---|---|---|---|---|---|---|---|
| Overall | 4.8 out of 5 (1,108) | 4.3 (704) | 4.2 (227) | 4.5 (671) | 4.6 (518) | 4.6 (413) | 4.5 (303) | 4.5 (312) | 4.6 (87) | 4.3 (468) |
| Has the product been a good partner in doing business? | 9.6 | 9.1 | 8.2 | 9.1 | 9.3 | 8.9 | 9 | 9.1 | 8.7 | 8.5 |
| Quality of Support | 9.4 | 9 | 8.1 | 9 | 9 | 8.7 | 8.8 | 8.9 | 8.3 | 8.3 |
| Ease of Admin | 9.3 | 8.9 | 8.4 | 8.7 | 9 | 8.9 | 8.2 | 8.7 | 8.5 | 8.4 |
| Ease of Use | 9.3 | 9 | 8.5 | 8.9 | 9.2 | 9.1 | 8.5 | 8.7 | 8.5 | 8.2 |
Comparison of IT reporting tools (Capterra)
| Category | NinjaOne | SolarWinds Service Desk | ManageEngine ServiceDesk Plus | SysAid | Atera | IT Glue | Progress WhatsUp Gold | Auvik | Paessler PRTG | Datadog |
|---|---|---|---|---|---|---|---|---|---|---|
| Overall | 4.8 out of 5 (208) | 4.6 (570) | 4.4 (207) | 4.5 (441) | 4.6 (346) | 4.7 (243) | 4.5 (222) | 4.7 (72) | 4.6 (227) | 4.5 (242) |
| Ease of use | 4.8 | 4.6 | 4.3 | 4.5 | 4.7 | 4.5 | 4.2 | 4.4 | 4.5 | 4.3 |
| Customer Service | 4.8 | 4.7 | 4.2 | 4.5 | 4.5 | 4.5 | 4.5 | 4.6 | 4.3 | 4.3 |
| Features | 4.6 | 4.4 | 4.3 | 4.5 | 4.3 | 4.5 | 4.4 | 4.5 | 4.5 | 4.5 |
| Value for Money | 4.7 | 4.5 | 4.3 | 4.5 | 4.7 | 4.5 | 4.3 | 4.3 | 4.3 | 4.1 |
| Likelihood to Recommend | 92% | 87% | 83% | 88% | 89% | 87% | 84% | 88% | 88% | 82% |
Final scores and summaries of IT reporting tools
| Vendor | Final Score | Summary |
| NinjaOne | 3.202 | NinjaOne is a user-friendly unified endpoint management platform that simplifies IT tasks with robust reporting features, including data accuracy, customization options, automation, and compliance assistance. |
| SolarWinds Service Desk | 3.003 | SolarWinds Service Desk is a cloud-based IT service management solution that streamlines IT support and provides reporting via dashboards for IT teams to track performance and identify trends. |
| SysAid | 2.684 | SysAid is an IT service management platform offering a help desk system, asset management, and reporting with IT service delivery insights. |
| Atera | 2.278 | Atera is an all-in-one IT management platform for streamlining IT operations, including reporting for both internal IT teams and managed service providers. |
| Datadog | 1.95 | Datadog is a cloud-based platform for developers, IT ops, and security to monitor and secure their entire IT infrastructure. |
| IT Glue | 1.787 | IT Glue is a documentation platform for IT teams, offering basic reports and third-party integrations for more complex reporting needs. |
| Progress WhatsUp Gold | 1.51 | Progress WhatsUp Gold helps network administrators monitor and diagnose network health with real-time alerts and insightful reports. |
| ManageEngine ServiceDesk Plus | 1.298 | ManageEngine ServiceDesk Plus is an IT service management tool with a dashboard for monitoring IT infrastructure health and streamlining support processes. |
| Auvik | 1.238 | Auvik is a cloud-based network monitoring tool for IT teams, simplifying management of mixed networks, devices and SaaS applications with basic health reporting. |
| Paessler PRTG | 1.088 | Paessler PRTG is an all-in-one monitoring tool for IT, OT, and IoT infrastructure, with built-in reporting for both on-demand and scheduled needs. |
Our rankings formula
To derive the final score for each vendor, we employed a weighted formula that takes into account various metrics. Here’s how it breaks down:
Final Score = w1 * G2 Overall Star Rating + w2 * Capterra Overall Star Rating + w3 * G2 Good Partner in Doing Business + w4 * Capterra Likelihood to Recommend + w5 * G2 Total Number of Reviews (Scaled) + w6 * Capterra Total Number of Reviews (Scaled) + Other Factors
Where:
W1 = .25 * G2 score (% of 5 stars)
W2 = .25 * Capterra score (% of 5 stars)
W3 = .2 * Number of G2 reviews (converted to 100 – move the decimal over to the left twice)
W4 = .2 * Number of Capterra reviews
W3 = .1 * Number of G2 awards (% of 10)
Choosing the best IT reporting tool
IT reporting is a crucial component of successful IT operations. This is always aided by the right tools at your IT team’s disposal, providing you with key data that can help you employ a proactive approach in system maintenance and much more. This is why choosing an IT reporting tool is an important task that requires you to consider your IT team and your stakeholders’ specific needs and priorities.
While we presented you with ten of the best IT reporting tools in 2024, note that each of them has unique features and capabilities. If you’re looking for an IT reporting tool that best fits your needs, use this blog as a guide, but make sure that your choices align with your specific workflow and long-term goals. You can also take advantage of free trials and watch a demo to better understand each option. This should help you choose the best IT reporting tool for your IT team.
