Industry:

MSP

Headquarters:

Ontario

Products Used:

Patch Management, RMM, SentinelOne Integration

Why InHouse-Support Switched from Kaseya to NinjaOne

Challenges

Lack of customer support
Complex, unreliable RMM

Results

Free, unlimited and knowledgeable support
Easy-to-use, intuitive RMM

Industry:

MSP

Headquarters:

Ontario

Products Used:

Patch Management, RMM, SentinelOne Integration

Overview

InHouse-Support is a managed services provider focused on providing all the benefits of a fully staffed, strategic IT department without the overhead. After a disappointing onboarding experience with Kaseya VSA, the Inhouse-Support team received no customer support and realized how complex, cumbersome, and faulty its features were. Ben Estephan, president of InHouse-Support took on the challenge of finding a new RMM solution that felt like a true partner. Learn why Estephan chose NinjaOne above all other competitors.

UI expedites onboarding

“NinjaOne has almost no learning curve,” said Estephan. “The UI is easy to use and intuitive and it makes my team more efficient. Onboarding a new technician no longer takes a month, it takes half a day.”

Customer-centric support

NinjaOne’s quality of support is night and day when compared to Kaseya. “Every interaction with NinjaOne isn’t about getting me to sign a new contract or buy something I don’t need,” said Estephan. “I feel like I have an actual relationship with the people I talk to at NinjaOne.”

One-click and that’s it

“When the NinjaOne team [demonstrated] how easy it was to add a device – literally just one click, then ‘add device’ — my whole team was shocked,” Estephan said.

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