Industry:

MSP

Headquarters:

New South Wales

Products Used:

Patch Management, RMM

NinjaOne: A Force Multiplier for Cloud4x Enterprise Systems

Challenges

Feature-lacking RMM solution
Lengthy new client set up
Complex, manual tasks

Results

Feature-rich RMM Solution
95% time-reduction in new client setup
Automations equate to work of 2 FTEs

Industry:

MSP

Headquarters:

New South Wales

Products Used:

Patch Management, RMM

Overview

Cloud4x, a managed services provider founded in 2015, focuses on delivering the finest IT services to the Australian market. Before NinjaOne, Leo Raikhman, co-founder and director of Cloud4x, and his IT team used Atera as their RMM. However, after growing its client footprint, Raikhman quickly realized Cloud4x needed to upgrade to a more robust and feature-rich solution so the IT team could continue providing top-notch customer support. Find out how NinjaOne automates complex processes and drives efficiency for Cloud4x.

New client? No problem!

Before NinjaOne, setting up a “small customer took 200 plus hours of work. With NinjaOne automation, a new device takes 10 minutes…that’s a 95% reduction in human hours,” explained Raikhman.

An extension of the team

“NinjaOne is a huge force multiplier for us. It’s effectively like hiring two full-time employees,” said Raikhman.

Powerful yet simple

“NinjaOne has all the capabilities and feature maturity we need while also being cloud-native, easy to implement, and easy to learn,” said Raikhman.”NinjaOne’s scripting engine and automation capabilities beat other RMMs I have tried by a country mile.”

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