Hardware Asset Management (HAM) Explained

Hardware Asset Management

A well-run IT team keeps track of every asset in their domain, including hardware, software, and licenses. The specific task of managing hardware assets is known as hardware asset management (HAM). This involves keeping tabs on hardware from the time it’s requested and purchased to the time it’s phased out of use and disposed of.

As you can imagine, this can be a daunting task when handled manually. Without procedure and special tools, the process can be scattershot and rife with opportunities for error.

Manual HAM record-keeping raises the costs of asset management and increases the risk of theft and losses. In many cases, it’s nearly impossible to comply with applicable standards and regulations using manual records. A dedicated hardware asset management plan — part of a larger ITAM strategy — is needed to streamline the entire process.

In this article, we’ll explore the most critical aspects of hardware asset management and the associated concepts.

What this article will cover:

What is Hardware Asset Management?

Hardware asset management is the process of inventorying and tracking physical IT components like workstations, laptops, drives, routers, and servers throughout their entire lifecycles. The hardware asset management process gives the IT team salient details about their hardware asset inventory, where they are in the asset life cycle, and how those assets are being utilized. At its heart, the purpose of HAM is to control costs, guide purchasing, track IT inventory, and prepare for audits.

As mentioned earlier, hardware asset management is a component of the larger IT asset management (ITAM) concept. Therefore, HAM procedures should cooperate with the IT department’s overall asset management scope and integrate with other ITAM/ITIL processes.

With the right hardware management processes in place, the MSP or IT provider’s time spent ordering, deploying, maintaining, and retiring hardware assets can be significantly reduced.

Why is HAM important to the organization?

Hardware asset lifecycle management involves more than simply creating an inventory of devices. The greater purpose is to capture and update asset data to maximize tech ROI, minimize risks, and properly log the value and usefulness of IT hard assets. Some of these benefits in detail include:

Saving costs

When hardware assets are managed throughout their lifecycles, the organization can save money. This is primarily due to the “service and maintenance” stage of the asset lifecycle. When hardware is cared for, the chances of failure drop significantly. HAM processes also make it clear when it’s time to dispose of an asset, saving a lot of maintenance costs that could have been drawn out past the practical life of the asset.

Improve asset utilization

Hardware asset management helps IT professionals make the most of their asset inventory by leveraging underutilized hardware. Sometimes it’s possible to use existing hardware rather than make a new, costly purchase — but it can be challenging to know when this is an option if the hardware is not inventoried correctly.

Maintain security and lower governance risks

A proper HAM process gives a birds-eye view of hardware assets that can help the IT team identify what needs maintenance and what needs to be retired. This information helps them cycle or repair hardware that could become a security threat because it’s obsolete or out of support. Asset management is often a requirement when it comes time for a compliance audit.

IT inventory control

Hardware asset management gives a clear understanding of your hardware assets resulting in better control over your IT inventory. In addition, the HAM process allows you to monitor up-to-date hardware inventory information for ongoing verification and maintenance.

Loss prevention

HAM incorporates asset tagging, assigning ownership, routine maintenance, and location tracking for security and theft prevention. Hardware asset management provides the tracking of warranty documents, contracts, licensing agreements, and maintenance records to help reduce loss or theft.

The hardware asset lifecycle

Hardware assets have a span of life that needs to be handled in an organized and documented way. Every asset, no matter its size or price, goes through a lifecycle with several stages:

1) Procurement/request

This is the first step in the asset life cycle and includes the actual purchase of an asset that the organization has requisitioned. Such purchases are usually made after understanding the requirements, making projections, comparing alternatives, and validating the purchase.

2) Deployment

The asset is then put into active use. During this stage, the asset is checked for physical defects, design problems, compatibility issues, and whether the asset has been configured correctly. At the end of this stage, the asset is fully deployed and functioning for its intended purpose.

3) Maintain/monitor

Service management is an extremely important next step. Constant use leads to breakdowns and slowdowns, and many issues can be avoided with proper upkeep and care. This stage also involves monitoring the performance of the asset to ensure peak productivity and to spot issues that might crop up while in use. This stage includes regular patching and updates, compliance audits, cost-benefit analyses, and utilization reporting.

4) Support

Support helps to extend the working life of a hardware asset. On top of maintenance, amendments, and hardware upgrades are applied to keep the asset relevant, compliant, and compatible with other assets as the IT environment evolves.

5) Retirement/disposal

Assets must be disposed of at the end of their life. However, before an asset is retired and cycled out, its place in the organization must be reviewed and addressed so that its removal does not create adverse effects. HAM makes it easy to make strategic decisions about replacing old technology when it reaches this stage.


Both HAM and SAM are subsets of IT Asset Management (ITAM). Whereas HAM deals with hardware, SAM deals specifically with applications. For example, software asset management (SAM) accounts for all of an organization’s software, both virtual and non-virtual, along the software lifecycle.

IT Asset Management (ITAM) and HAM

IT asset management (also known as ITAM) is the broad-scope process of accounting for, deploying, maintaining, upgrading, and disposing of an organization’s IT assets throughout the lifecycle. Like the more specific HAM, it’s all about tracking and maintaining inventory to maximize its value to the organization.

ITAM covers all IT assets, including hardware, software systems, cloud assets, and information or data. It encompasses both HAM and SAM.

Challenges of Hardware Asset Management

Lack of organization

The biggest challenge that HAM addresses is the lack of an organized hardware asset inventory. Without an inventory, organizations do not know what exists within their IT environment, who is accountable for assets, or how they’re maintained. Some organizations try to address this problem with simple spreadsheets or homegrown tools, but most find it very difficult to maintain proper asset management records without purpose-built solutions.

Change and obsolescence

All IT assets have a finite lifespan and an expiration date. Hardware becomes overused and wears down over time. Software needs to be updated to newer versions.

Devices must be supported, upgraded, and replaced. With all of this chaos, it can be challenging to manage assets even with the proper tools. This is why it’s recommended that larger organizations use special ITAM or HAM tools that can use automated discovery and digital workflows to simplify the process.

Poor budget planning

If IT teams don’t know what they have at their disposal, they have a hard time knowing what they can leverage and what they need to purchase. Even a good HAM process won’t help if the IT professionals don’t keep proper records regarding utilization. The right tools will help you make informed decisions about the procurement of new assets and the usage of existing assets. It can also help eliminate waste.

Manual inventory

MSPs and IT teams will lose considerable amounts of valuable time discovering and taking stock of assets manually. In fact, manual inventory and ongoing tracking are nearly impossible for managed IT providers who are responsible for a long list of remote clients. This is again another reason to use specific tools for HAM which reduce risk by permitting automatic discovery of hardware even on remote networks.

Service and support

Servicing and supporting the IT environment can be daunting when your IT team or MSP doesn’t know what assets are involved. ITAM and HAM protocols will keep information about the history of the asset, its configuration, and previous issues close to hand. With this data, the service desk won’t have to spend time researching (or guessing) every time there’s a service call. This speeds up resolution times and makes the IT team more efficient and productive overall.

Manage and maintain from procurement to retirement

Hardware asset management is essential in any business IT environment in the age of digital transformation. HAM will assist IT teams in establishing visibility and control over the IT hardware in their care. This allows them to easily manage and maintain all of their clients’ hardware assets from procurement to retirement.

Hardware asset management also allows organizations to make more informed purchase decisions by associating financial information and utilization with assets and providing complete transparency about managing the IT investment.

NinjaOne IT Asset Management

Get complete, accurate, and real-time insight into your managed IT assets to reduce costs, increase productivity, and improve security.

  • Automate IT asset discovery and management
  • Act on real-time IT asset information
  • Easily group, find, and manage assets
  • Track and alert on asset changes
  • Monitor and manage software at scale

Get more information on NinjaOne IT Asset Management Software

Next Steps

Building an efficient and effective IT team requires a centralized solution that acts as your core service deliver tool. NinjaOne enables IT teams to monitor, manage, secure, and support all their devices, wherever they are, without the need for complex on-premises infrastructure.

You might also like

Ready to become an IT Ninja?

Learn how NinjaOne can help you simplify IT operations.

Watch Demo×

See NinjaOne in action!

By submitting this form, I accept NinjaOne's privacy policy.

Start a Free Trial of the
#1 Endpoint Management Software on G2

No credit card required, full access to all features

NinjaOne Terms & Conditions

By clicking the “I Accept” button below, you indicate your acceptance of the following legal terms as well as our Terms of Use:

  • Ownership Rights: NinjaOne owns and will continue to own all right, title, and interest in and to the script (including the copyright). NinjaOne is giving you a limited license to use the script in accordance with these legal terms.
  • Use Limitation: You may only use the script for your legitimate personal or internal business purposes, and you may not share the script with another party.
  • Republication Prohibition: Under no circumstances are you permitted to re-publish the script in any script library belonging to or under the control of any other software provider.
  • Warranty Disclaimer: The script is provided “as is” and “as available”, without warranty of any kind. NinjaOne makes no promise or guarantee that the script will be free from defects or that it will meet your specific needs or expectations.
  • Assumption of Risk: Your use of the script is at your own risk. You acknowledge that there are certain inherent risks in using the script, and you understand and assume each of those risks.
  • Waiver and Release: You will not hold NinjaOne responsible for any adverse or unintended consequences resulting from your use of the script, and you waive any legal or equitable rights or remedies you may have against NinjaOne relating to your use of the script.
  • EULA: If you are a NinjaOne customer, your use of the script is subject to the End User License Agreement applicable to you (EULA).