Hauraki District Council

Hauraki District Council Revolutionizes Patch Management and Enhances Service Delivery with NinjaOne

Challenges

– Lack of patch visibility and reliability
– Fragmented and inefficient toolset
– Poor user experience and support from previous vendor
– Time and resource constraints in a public sector setting

Results

– Improved patch visibility and compliance
– Streamlined IT operations through a single platform
– Significant time savings through automation
– Increased focus on strategic priorities

Overview

Hauraki District Council, a local government authority in New Zealand’s Waikato region, plays a critical role in delivering services to the local community. From water management and roading to community facilities, regulatory functions, and civic administration, the council is responsible for almost every aspect of local infrastructure and public services. Supporting over 250 staff members across a hybrid working environment, the council’s IT team works hard to keep systems secure, available, and efficient.

Previously, the council relied on a patch management solution that delivered afrustratingly poor experience. The platform was difficult to navigate, requiring the council to use Zoom to assist clients, generating unclear reporting, and creating more uncertainty than assurance. IT staff often had no way of knowing if key tasks, such as patching, had been completed successfully.

“Patching is no good if you don’t know if it’s successful or not, so this was a big challenge for us,” shared Jason Mills, Networks Operation Manager at Hauraki District Council.

Selecting the right IT partner

After evaluating options, Hauraki District Council selected NinjaOne as its new IT management solution. NinjaOne offered not only strong patching capabilities but also a much broader feature set including automation, SaaS backup integration, warranty tracking, and remote support, all in one intuitive platform for a similar price as the council’s previous tool.

IT staff can now remotely access devices instantly, allowing them to support end users more quickly and resolve issues without delay. This has improved user satisfaction and reduced downtime. This also helps the team clearly see which patches have succeeded and which require follow-up, and this has transformed patching from a stressful guessing game into a manageable process. Vulnerabilities are addressed almost immediately, improving security and compliance.

Saving time with smart automation

Routine tasks such as warranty lookups and device health reporting are now automated. The council has even begun using automation to align battery health data with warranty details, enabling proactive warranty claims and additional cost savings.

“The warranty tracking is awesome. Everything is there in the interface, saving us so much time,” said Mills.

A partner that truly listens

NinjaOne’s fast, personalised support has been consistently praised by the IT team. Unlike previous experiences with other vendors, the council can rely on NinjaOne to respond quickly and provide meaningful assistance.

Industry

Government

Headquarters

New Zealand

Products Used:

Autonomous Patch Management, Backup, Documentation, Endpoint Management, NinjaOne Remote

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