The City of El Dorado Saves on Travel Thanks to NinjaOne

Challenges

Lack of remote endpoint management
Lengthy ticket resolution time
Lack of flexibility for IT employees
Lack of support

Results

Cloud-native endpoint management solution
90% time reduction in ticket resolution
100% flexibility with NinjaOne mobile app
Free and unlimited customer support

Industry:

Government

Headquarters:

El Dorado, KS

Products Used:

Endpoint Management, Patch Management, Ticketing

Overview

The City of El Dorado, located in south-central Kansas, is home to about 14,000 residents and 5,000 households. Ken Huffman, the director of IT in El Dorado, supports the entire city’s information technology needs. Huffman’s team of two previously used WSUS to manage their endpoints. The solution became outdated and didn’t offer remote management, making IT support highly manual and time-consuming. Huffman needed a fully remote, modern, and efficient solution to support their city. Find out why Huffman chose NinjaOne to manage and secure The City of El Dorado’s IT network.

All-inclusive support

“Once the onboarding is done, now you have this unlimited support,” said Huffman. “I love the fact that the support is one hundred percent included with our subscription to the product, so I don’t ever have to worry about extra cost.”

Remote access drives savings

NinjaOne provided Huffman’s team the ability to remotely manage endpoints located all over the city. “NinjaOne reduced our travel time by over 90%. I can see everything remotely, costing the company less money in travel,” said Huffman.

Practically, self-driven

Regardless of industry, NinjaOne proved to be key in managing IT needs. “I can be almost hands off managing another entire network without having to drive to a different town,” explained Huffman “To me, that’s a testament to NinjaOne. It’s good enough for what I do in El Dorado, that I said, ‘[my aerospace company] really needs NinjaOne.’”