Industry:

Other, Technology

Headquarters:

Melle

Products Used:

Endpoint Management, Patch Management, Ticketing

Citex Holding Reduced its Time to Resolution by 50% with NinjaOne

Challenges

Lack of remote endpoint management
Patchwork of IT tools
Outdated, inefficient ticketing system
Lack of technician bandwidth

Results

Cloud-native endpoint management
All-in-one, powerful tool
50% reduction in MTTR
Fully automated patch management

Industry:

Other, Technology

Headquarters:

Melle

Products Used:

Endpoint Management, Patch Management, Ticketing

Overview

Based in Melle, Germany, Citex Holding GmbH has amassed decades of specialized technological expertise through research and entrepreneurship. A surge in remote work and changes in national legislation led Citex Holding to search for a new viable endpoint management solution. After extensive research, Citex Holding found NinjaOne superior to Ivanti and Microsoft.

Learn why Citex selected NinjaOne over Ivanti and Microsoft WSUS.

Instant time-to-value

“With other solutions, we had to do a lot of configurations to get the systems up and running initially. With NinjaOne you install it and immediately reap the benefits,” said Andreas Howering, IT manager at Citex Innovative Technologies.

Resolving tickets faster

Citex Innovative Technologies achieved an impressive 50% reduction in its mean-time-to-resolution by harnessing the collective power of NinjaOne Endpoint Management and NinjaOne Ticketing.

Essential for success

“NinjaOne provides us with a sense of security. When we have a new device, the first step is always to install NinjaOne. It’s the most essential thing we install on new devices,” said Howering.

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