Key points
- NinjaOne Remote is the top alternative, offering fast, secure, one-click remote access, full session logging, deep integration with endpoint management, and a 98% CSAT rating.
- Other top competitors include:
• AnyDesk – Easy to use, wide OS support, but slower on weak networks
• Zoho Assist – Great for SMBs, but limited in unattended chat and group policy setup - Why switch from BeyondTrust Remote Support: Users report a steep learning curve and complex licensing. Alternatives like NinjaOne offer faster setup, modern UI, and better scalability.
- How to choose: Prioritize tools with strong security, easy integration, reliable support, and flexible trial options. Always test with a free trial to find the best fit.
BeyondTrust Remote Support (formerly Bomgar Remote Support) is a well-known remote access solution for large enterprises. Despite its popularity, it has certain limitations. According to reviews on G2 and Capterra highlight that while the platform is robust, it has a steep learning curve and may not be suitable for smaller IT enterprises.
In this guide, we offer the top three BeyondTrust Remote Support competitors based on real user reviews. We detail the pros and cons of each solution and clarify how each BeyondTrust Remote Support alternative addresses specific pain points.
That said, we highly recommend that you take advantage of each competitor’s free trials to see if they match your current needs and IT budget.
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1. NinjaOne
NinjaOne Remote is our top choice in this list of BeyondTrust Remote Support competitors because of its robust features and accessibility for IT enterprises of all sizes. Developed for IT by IT, NinjaOne Remote allows technicians to connect in seconds, leverage multi-monitor support, and automate reboots to troubleshoot efficiently.
From the very beginning, the team at NinjaOne understood the natural pain points that come with any remote access control solution, such as high latency, poor security, and complexity. To address these issues, NinjaOne developed NinjaOne Remote to offer enterprise-grade performance, reliability, and security-first remote access.
The platform enforces end-to-end encryption (x25519+XSalsa20+Poly1305; one of the strongest key exchange + encryption + authentication methods available). In addition, NinjaOne Remote provides future-ready IT support, giving your team a comprehensive, scalable, future-proof toolset that integrates with ITSM and IT operation ecosystems.
Other remarkable features:
- Instant, one-click remote access to any Windows and Mac endpoint.
- Fast connection speeds.
- Multi-user remote sessions.
- Audit logs capture user, device, and session details to help meet SOC 2, HIPAA, NIST, and GDPR requirements.
- Built into NinjaOne Endpoint Management , allowing users to seamlessly access ticketing, and automation tools for faster troubleshooting.
5 reasons to choose NinjaOne Remote over BeyondTrust Remote Support
1. Reliability for all users
Some organizations explore alternatives to BeyondTrust Remote Support due to factors like pricing, feature fit, or integration with existing systems. When evaluating remote support solutions, many also prioritize reliability and security above all else. They look for platforms that provide consistent performance and strong safeguards for sensitive data, ensuring technicians can connect with confidence in any environment. NinjaOne Remote is a reliable alternative to BeyondTrust Remote Support as it adapts to nearly any bandwidth condition, allowing IT admins to perform various actions uninterrupted and with ironclad security. NinjaOne leverages TCP+UDP connectivity to ensure remote session stability,
2. Enterprise-grade security
NinjaOne Remote enforces enterprise-grade security with role-based access control (RBAC), end-to-end encryption, and session monitoring to ensure secure, policy-driven access without compromising performance. Moreover, NinjaOne Remote records vital data about remote sessions, such as which endpoint is remote access, who is remotely controlling said endpoints, and the start and end of the session. Having a log of this information helps organizations comply with several regulatory requirements, providing a complete audit history for internal reviews and audits.
3. Seamless integration
The platform allows you to manage and control Windows and Mac endpoints directly from the NinjaOne console. NinjaOne serves as a top choice for BeyondTrust Remote Support competitors as it means that you don’t need to change tabs or sign into another app to troubleshoot endpoints. In addition, NinjaOne Remote is built into its main endpoint management solution – a tool that has been consistently ranked as #1 G2 for years. Thousands of customers worldwide trust NinjaOne for their endpoint management needs, and you can rest easily knowing that Ninja Remote operates with the same superior functionality.
4. Comprehensive toolkit
NinjaOne Remote is built to address the common pain points experienced by many users in their remote control platforms. As one of the leading BeyondTrust Remote Support competitors, NinjaOne offers practical solutions to the biggest challenges a lot of business leaders face. Its remote access tool helps you manage a global IT environment and offers unlimited concurrent sessions and flexible deployments to easily support your remote and hybrid workforces.
5. Meant for IT enterprises
NinjaOne Remote is built specifically for IT enterprises of all sizes. It is designed to adapt to evolving IT needs without complex migrations. The NinjaOne developers understood that remote access tools need to be both fast and reliable and took every measure to create a solution that allowed IT technicians to quickly access the tools they need when exactly they need them.
Strengths of NinjaOne
- Lightweight: NinjaOne Remote is optimized to reduce CPU load and leverage GPU acceleration for screen rendering, improving speed and responsiveness during remote sessions.
- Quick Connect: NinjaOne Remote enables users to initiate remote sessions with Windows and Mac devices in a matter of seconds. It also enables MSPs to remotely access devices that do not have the NinjaOne agent installed.
- Proven automation: The NinjaOne platform has been proven to automate the hardest parts of IT while reducing overall IT costs. 95% of NinjaOne customers experienced increased IT efficiency with automation.
- Healthily obsessed with customers’ success: NinjaOne offers free and unlimited onboarding, training, and support. It boasts a market-leading customer satisfaction score (CSAT) of 98.
- Helpdesk tools: NinjaOne makes a strong choice as a BeyondTrust Remote Support alternative thanks to its built-in ticketing software. Technicians can launch remote sessions directly from tickets, further streamlining remote support processes.
Customer Story
The North Sydney Council (NSC) couldn’t be happier with NinjaOne – a tool that provided more reliability and efficiency in its processes than its previous management platform. In particular, the NSC team found that NinjaOne’s automated patching and remote access tool allowed them to work more effectively, resulting in a 50% improvement in patch compliance and tremendous time savings.
“NinjaOne just works!” – NSC’s IT team
You can read more customer stories or check out NinjaOne reviews.
Pricing information
NinjaOne’s IT management software has no forced commitments and no hidden fees. You can request a free quote, schedule a 14-day free trial, or watch a demo.
Reviews
- 2,763 reviews (at the time of writing)
- 4.7 / 5 stars
- 240 reviews (at the time of writing)
- 4.8 / 5 stars
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2. AnyDesk
AnyDesk is also a strong alternative to BeyondTrust Remote Support. This is because the well-known remote desktop software allows you to easily access and control your devices from anywhere in the world. The solution also offers cross-operating system compatibility and can work with Windows, macOS, Android, iOS, Apple TV, Linux, FreeBSD, Raspberry Pi, and Chrome OS devices. It is also compatible with older Windows systems.
Features
- Remote access: AnyDesk allows you to manage all devices and operating systems with a single click.
- Remote support: The platform lets you securely connect to a device and troubleshoot.
- Security: AnyDesk offers numerous security features, including two-factor authentication (2FA), privacy mode, and permission management.
Shortcomings
- Performance: AnyDesk does not perform as efficiently when operating under slower or limited speed networks.
- Mobile application: According to G2 users, the platform could improve its user experience for mobile application users.
- Speed: G2 users have reported some issues when transferring large files and programs when using AnyDesk.
See how AnyDesk compares with NinjaOne or read a more in-depth review on AnyDesk alternatives.
3. Zoho Assist
Zoho Assist is a reliable remote access solution with good security features. Its platform allows users to connect to, access, troubleshoot, and manage devices from any location. We included it in this list of the top BeyondTrust Remote Support competitors because of its user-friendliness and integration capabilities. It is more suitable for small- to medium-sized enterprises.
Features
- Integrations: Zoho Assist integrates with various help desks, service desks, and CRM solutions.
- Security and privacy: Its remote access and control software uses state-of-the-art encryption protocols, multi-factor authentication (MFA) and SSL certification.
- Device compatibility: The solution works on Windows, Mac, Linux, Chrome OS, Android, Raspberry Pi, and iOS.
Shortcomings
- Chat option: Zoho Assist does not currently have a chat option in Unattended Access.
- Customer support: The platform could improve its customer support, according to some users.
- Using Group Policy: Some G2 users have stated that implementation via group policy is not always successful.
See how Zoho Assist compares with NinjaOne or read a more in-depth review on ZohoAssist alternatives.
What is BeyondTrust Remote Support?
BeyondTrust Remote Support is a remote access software that enables remote IT support teams and MSPs to troubleshoot issues and provide assistance to end-users. It offers attended and unattended access, file transfer, and session recording. Security measures like multifactor authentication, role-based access controls, and session logging are integrated ensure that each remote session is secure.
The platform also provides real-time monitoring and reporting, giving organizations visibility into support sessions and helping them track activity for compliance and auditing purposes. Overall, BeyondTrust Remote Support is a strong choice for cybersecurity, but users might consider BeyondTrust Remote Support alternatives with more intuitive user interfaces and faster, more stable remote connectivity.
Diagnose and resolve any issues with NinjaOne Remote’s fast and reliable remote support.
Finding the best alternatives to BeyondTrust Remote Support
While you’re looking for BeyondTrust Remote Support competitors, remember that there is no one “best” remote access solution, as all organizations have different needs. Even so, we recommend looking at these alternatives to BeyondTrust Remote Support and determining which option closely aligns with your goals. As stated in the beginning, it would be a good idea to take advantage of the free trials offered by each vendor and gain first-hand experience with each tool.
