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ITSM | ITSM + UEM | UEM |
|---|---|---|
 Problem & Incident ManagementAccept, prioritize, route, and respond to tickets quickly to meet SLAs, ensuring both agent and end-users are more productive. |  Resolve issues without leaving the ticketRemediate endpoint issues without ever leaving the ticket with on-ticket actions like remote access, script deployment, software installation, and rebooting. |  Centrally manage any deviceMonitor, manage, and secure any endpoint, anywhere in the world centrally and remotely – no VPN or expensive infrastructure required. |
 Workflow automationEnhance efficiency with customizable response templates, condition-based ticket creation rules, and event- and time-based ticket automations. |  Detect endpoint incidents and create ticketsAutomatically detect endpoint issues and create context-rich tickets based on completely customizable rules. |  Automate device managementAutomate key device management tasks including onboarding, monitoring, maintenance, patching, backup, and software deployment. |
 Built-in documentationPromote knowledge-sharing with integrated credential storage, customizable knowledge base templates, and in-depth process documentation. |  Get an always up-to-date inventoryGet a complete inventory of IT assets with live health and performance data for incident context and faster triage. |  Provide outstanding 1:1 supportQuickly and securely take control of individual devices for 1:1, hands-on support the drives down MTTR. |
Get market-leading endpoint visibility and control in an easy-to-use platform that drives technician efficiency.
Minimize the administrative burden of ticketing through context, automation, and in-ticket actions.
Easily and securely document credentials, procedures, and environmental details.
Ninja gives you complete control over end-user devices, enabling you to set the foundation for endpoint security.
Learn how Unified Endpoint Management can help your business manage, monitor, and secure all your endpoints effectively.
Learn how NinjaOne can help you simplify IT operations.
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