Smarter automations with compound conditions
Rather than immediately raising a ticket when an alert triggers, NinjaOne evaluates multiple conditions first—confirming whether software is installed correctly, services are running, and updates have failed before escalating. In the past 12 months, compound conditions fired 1,620 times, down from 1,758 the previous year, even as the team now manages twice as many endpoints.
“We’ve scaled significantly, but we’re generating fewer escalations. Automation is doing a lot of heavy lifting for us,” Furlong said.
Background mode enhances customer experience
NinjaOne background mode lets Furlong and his team investigate and resolve issues without disrupting users and eliminating the 5–10 minutes previously lost just connecting to a remote session.
“It’s saving hours for our team,” Furlong shared. “But beyond that, we can often diagnose or even fix the issue before the user knows we’ve stepped in. That’s a better experience for everyone and reinforces that IT should feel seamless.”
Scalable script management
Using structured variables and automation, The Virtual IT Department consolidated dozens of customer-specific deployment scripts into a single, scalable workflow.
“We’ve gone from maintaining dozens of scripts to maintaining one,” Furlong said. “When that script improves, every customer feels it.” NinjaOne’s automation also saved over 100 hours on a recent hybrid-to-cloud migration spanning 120 endpoints across multiple geographically dispersed sites.