From Manual Patching to Autonomous IT
QNS deployed NinjaOne across its 26,000 endpoints. Instead of technicians driving long distances between rural schools, QNS could resolve most issues remotely. “Now our techs are closing 3 to 5 times as many tickets per day,” Mitch Pulver, CEO of QNS shared. One technician even set a record of 162 tickets closed in a single day, all user-generated requests.
Additionally, NinjaOne Autonomous Patch Management transformed QNS’s IT operations. With WSUS, patching was slow, manual, and lacked visibility into whether devices were protected. Now, updates run seamlessly, saving weeks of technician time and eliminating blind spots. The team has confidence every device is secure while gaining time to focus on higher-value projects.
Faster Resolutions, Fewer On-Site Visits
Tickets that once took days to resolve can now be closed in as little as 10 to 30 minutes, even for districts located more than 100 miles away from the nearest technician.
Pulver explained, “NinjaOne has really allowed us to attack and resolve tickets much faster for our customers. There’s less downtime in classrooms and more focus on education.” Remote support has reduced the need for on-site visits and saved significant time and resources. Pulver noted,“It has certainly reduced on-site visits, at least 20 percent, and that number is only going to go up as we refine our remote help desk.”
A Huge Win for Schools
Teachers and administrators have noticed the difference as well. One rural district sent a thank-you note highlighting how quickly their issues were being resolved compared to the past. Pulver added, “Sometimes tickets are resolved within 10 minutes instead of waiting a day or two, maybe even three, for a technician to drive out. That’s a huge win for schools.”
QNS now views NinjaOne as a long-term partner in its mission to support rural education. “NinjaOne gives us the tools to scale efficiently and securely without adding more techs,” Pulver explained. “It has helped us support schools faster and with greater confidence.”
