The turning point: discovering NinjaOne

A decade ago, while evaluating remote monitoring and management (RMM) solutions, Grimberg discovered NinjaOne. What he found was unlike anything else in the market: a clean, intuitive interface and powerful capabilities that promised to simplify everything.

“The day that I opened NinjaOne and saw the description of the tool and a window image of the interface, I knew that I wanted to use it,” says Grimberg, who became NinjaOne’s first customer in France – and second across Europe. What set NinjaOne apart wasn’t just its speed; it was its scalability.

The platform’s lightweight agent could be silently deployed to hundreds of endpoints in minutes, automatically assigning devices to the correct organization and location. That automation allowed IPE to onboard new clients effortlessly and standardize management across every environment.

Automation that unlocks human potential

“NinjaOne has transformed our IT activities internally, and it transformed the help desk [experience] for the end user,” says Grimberg. “You don’t have to go to the customer site to solve technical issues. You go to the site to have a human relationship with your customers.”

Scaling without limits

In less than a decade, the company grew from managing 600 endpoints to more than 4,000, without increasing headcount. That 4× productivity gain wasn’t just a technical milestone, it was a business transformation.

“I’ve used NinjaOne almost for 10 years now,” recalls Grimberg. “Obviously, without NinjaOne, I could not do this huge transformation,” he continues.