Challenge
Complexity is the enemy of speed
Before NinjaOne, the company relied on a patchwork of tools that varied by region, creating an entangled web of complexity.
“We really wanted to standardize on one toolset,” the director said. “Managing several toolsets globally was just adding unnecessary complexity.”
Microsoft SCCM was the primary platform in North America, alongside multiple other tools for remote access, software deployment, and troubleshooting. Licensing was difficult to manage, and the platform itself required specialized knowledge to maintain.
“Licensing became a nightmare to manage with SCCM,” the director said. “Microsoft likes to charge for everything.”
The complexity created a growing burden for the team. Bringing new technicians up to speed was difficult, and even simple tasks often required moving between multiple systems, slowing time-to-value for every new hire.
“If you don’t understand all the components in SCCM, it makes it very difficult to work with on a day-to-day basis,” the director said.
Manual patching in a 24/7 environment
The biggest challenge was patching. The company’s lead systems engineer spent approximately 80 hours every month manually managing patch cycles. Because many production systems run nonstop, every update had to be planned carefully and executed manually.
“Our previous toolset was so complex that we needed a dedicated systems engineer just to manage patching,” the director said. “In our environment, running servers 24/7, we can’t afford anything to drop.”
Even then, the team lacked confidence that updates were reaching every device. “With SCCM, it’s a waiting game,” the director said. “You push things out, and you just wait. That’s the most nerve-racking part — the wait.”
When critical vulnerabilities appeared, that delay became a serious risk.
Solution: Why A Global Manufacturer Chose NinjaOne
From fragmented tools to one global platform
The company selected NinjaOne to unify endpoint management, patching, and remote access. The rollout moved quickly: within three months, the company deployed NinjaOne globally, migrated every endpoint, and retired legacy systems with no maintenance windows and zero disruption to production.
“We deployed across our entire environment in three months, automated everything that mattered, and never interrupted production,” the director said.
80 hours back every month
The most immediate impact came from NinjaOne Autonomous Patch Management. Instead of tying up a systems engineer’s time to manually run every patch cycle, the company now uses policy-driven automation to deploy updates consistently across every endpoint.
“Before NinjaOne, I had one engineer spending approximately 80 hours a month just on patching,” the director said. “Now that we’re fully automated, he’s not touching it at all.”
That time has been reinvested into higher-value projects.
Zero-Day response in under 24 hours
Since implementing NinjaOne, the company has fundamentally changed how it handles critical vulnerabilities across third-party applications and core Windows systems. When two separate zero-day threats emerged, the team assessed exposure, deployed patches, and verified compliance across its global environment within 24 hours of disclosure.
“The real-time visibility NinjaOne unlocks changes everything,” the director said. “We’re not just pushing patches and hoping they land. We can see exactly what’s been remediated and what still needs attention, and we can communicate that clearly to leadership.”
That level of control has strengthened the company’s overall security posture, letting the team respond to emerging threats without disrupting production.
Stronger security and a better user experience
NinjaOne also helped the company tighten security. Using role-based access controls, the director’s team replaced broad domain administrator rights with more limited, location-based permissions.
“With NinjaOne, I’ve been able to give people exactly what they need to do their job,” the director said. “They can accomplish more through the tool than they ever could with domain admin access, and the environment is more secure because of it.”
The team also rolled out NinjaOne’s self-service portal, connecting it directly to Jira so employees can submit tickets with system details automatically attached. The response was immediately positive: “People started reaching out to us on their own, saying, ‘This is amazing!’”
Results & Outcomes
Reliability that scales
NinjaOne has become an accelerator for the company’s future growth. As an acquisition-heavy organization, the company now uses NinjaOne as part of its M&A playbook, quickly onboarding newly acquired systems, assessing their condition, and bringing them into compliance before full integration.
“NinjaOne will help us go into acquisitions and onboard their systems fast,” the director said. “We can make sure everything is in order before we start to fully integrate them.”
The company is already live across North America and Europe, with plans to expand NinjaOne to additional regions.
“When you’re running IT at a global scale, there’s no room for uncertainty,” the director said. “With NinjaOne, we know our environment is covered.”