From Chaos to Full Control with NinjaOne

Challenges
  • Fragmented tools created a chaotic IT environment
  • Limited endpoint visibility and no reliable patch verification
  • Manual troubleshooting slowed response times
  • Security gaps from legacy software, unauthorized downloads, and unmanaged access
Results
  • First-response SLA reduced from 60 minutes to 5 minutes
  • Consolidated 4 tools into one unified IT operations platform
  • Full endpoint visibility with verified patch compliance
  • Faster vulnerability detection and remediation through real-time assessment

Overview

Jaggaer is a B2B SaaS company and a global leader in enterprise procurement and supplier collaboration. For over 30 years, the company has supported organizations across manufacturing, life sciences, education, government, and the public sector. Its global workforce spans ten countries across North America, Europe, and Australia, requiring a secure, scalable, and standardized IT infrastructure.

Before implementing NinjaOne, Jaggaer’s IT environment lacked visibility, verification, and centralized control, leading to operational stagnation and security exposure. Their old patching tools provided no reliable proof of completed updates. There were no full logs, no centralized reporting, and no clear compliance trail. Legacy machines, unauthorized software downloads, and fragmented monitoring tools created what Jack Raymond, Senior Manager for Global IT Support, describes as “a chaotic IT environment.”

scalability graphic

Full visibility and security at scale

“Now I can see everything. I can verify patching. I can see CPU, memory, disk space, logs — everything — and fix issues immediately,” says Raymond. “Before, it was a chaotic IT environment with tools that were not properly managed. Now it’s controlled.”

Deploying the NinjaOne agent across all endpoints was seamless and immediately increased visibility. The IT team was able to detect unauthorized downloads, remove legacy software, and eliminate previously unmanaged admin access. Security posture improved through consistent policy enforcement, real-time vulnerability assessment, and proof of patching.

Vulnerability management that delivers

Security remains Raymond’s top priority. He has been actively engaged with NinjaOne Vulnerability Management real-time assessment throughout its development and is enthusiastic about its impact. Unlike traditional, scan-based tools, NinjaOne continuously correlates endpoint software with CVE intelligence to identify vulnerabilities within minutes of change

“I love it, and I use it every day. With NinjaOne, we spot vulnerabilities faster. Vulnerability detection is directly tied to Autonomous Patch Management, so vulnerabilities are automatically mapped to assets and the patches that resolve,” says Raymond.

IT professional using a laptop with dashboard, alerts, and cloud icons representing monitoring and IT operations

“IT improvements that impact the entire business

NinjaOne is driving efficiency gains across Jaggaer’s entire workforce. For non-technical teams like Finance, the goal is simple: systems that work. “Finance teams don’t want to think about computers. They want their spreadsheets to work,” says Raymond. “People hate rebooting, but it fixes everything.” With NinjaOne, his team handles issues before they become disruptive.

Industry

Headquarters

Austria

Products Used:

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