Challenge
Fragmented tools and limited visibility
Before implementing NinjaOne, Jaggaer’s IT environment lacked visibility, verification, and centralized control, leading to operational stagnation and security exposure. Their old patching tools provided no reliable proof of completed updates. There were no full logs, no centralized reporting, and no clear compliance trail. Legacy machines, unauthorized software downloads, and fragmented monitoring tools created what Jack Raymond, Senior Manager for Global IT Support, describes as “a chaotic IT environment.”
When Raymond stepped into his leadership role, his priorities were clear: close security gaps by verifying patch compliance and remediating vulnerabilities without relying on periodic scans and streamlining global IT operations. Jaggaer needed verified patch compliance, centralized endpoint management, real-time vulnerability management, and the ability to respond to tickets faster — something NinjaOne can deliver.
Solution: Why JAGGAER Chose NinjaOne
Full visibility and security at scale
Before NinjaOne, Jaggaer relied on multiple disconnected tools that required manual oversight and failed to verify patch compliance. Troubleshooting often meant in-person desk-side visits, and there was no unified platform for managing device health across their fleet. With NinjaOne, Jaggaer consolidated patch management, remote access, monitoring, and scripting into one unified IT Operations platform.
“Now I can see everything. I can verify patching. I can see CPU, memory, disk space, logs — everything — and fix issues immediately,” says Raymond. “Before, it was a chaotic IT environment with tools that were not properly managed. Now it’s controlled.”
Results & Outcomes
Deploying the NinjaOne agent across all endpoints was seamless and immediately increased visibility. The IT team was able to detect unauthorized downloads, remove legacy software, and eliminate previously unmanaged admin access. Security posture improved through consistent policy enforcement, real-time vulnerability assessment, and proof of patching.
Automations that drive performance
NinjaOne’s automation and scripting capabilities have transformed how the team operates. Instead of manually managing devices, technicians now easily select and optionally customize PowerShell scripts from a large and growing script automation library. Scripts run silently in the background, deploying approved software instantly and autonomously, eliminating manual intervention, reducing human error, and ensuring every endpoint stays compliant, secure, and up to date.
This operational shift reduced the first-response SLA from one hour to five minutes. The moment a ticket is submitted, someone responds within minutes — dramatically improving the employee experience across departments. The time savings also created space for strategic growth. “I’m a big promoter of individual growth,” Raymond explains. “NinjaOne frees up so much time. Now we’re not manually touching things anymore. We can focus on training, scripting, and developing new skills.”
With automation reducing manual workload, the team now dedicates time to professional training and scripting, enabling continuous skill development.
Vulnerability management that delivers
Security remains Raymond’s top priority. He has been actively engaged with NinjaOne Vulnerability Management real-time assessment throughout its development and is enthusiastic about its impact. Unlike traditional, scan- based tools, NinjaOne continuously correlates endpoint software with CVE intelligence to identify vulnerabilities within minutes of change.
“I love it, and I use it every day. With NinjaOne, we spot vulnerabilities faster. Vulnerability detection is directly tied to Autonomous Patch Management, so vulnerabilities are automatically mapped to assets and the patches that resolve,” says Raymond. This eliminates the traditional delay between detection and remediation, significantly reducing exposure time, and giving IT teams real-time visibility and control over endpoint risk. “NinjaOne Vulnerability Management real-time assessment gives visibility between detection and remediation enabling faster action and tighter control over endpoint risk.”
IT improvements that impact the entire business
NinjaOne is driving efficiency gains across Jaggaer’s entire workforce. For non-technical teams like Finance, the goal is simple: systems that work. “Finance teams don’t want to think about computers. They want their spreadsheets to work,” says Raymond. “People hate rebooting, but it fixes everything.” With NinjaOne, his team handles issues before they become disruptive.
By combining proactive monitoring, vulnerability management, automated patching, and remote remediation, Jaggaer’s IT team delivers a stable, secure environment that allows the business to operate without interruption. From fragmented and reactive to controlled and strategic, Jaggaer’s global IT operations are now built on visibility, accountability, and speed.