Challenge
Before moving to NinjaOne, Executech relied on ConnectWise Automate, but the tool had become a daily source of frustration. Adoption was low, and complexity was high, creating barriers that slowed even the most seasoned technicians. The platform required constant maintenance, frequent workarounds, and deep technical knowledge just to perform basic tasks. “People would rather use ScreenConnect than Automate because of how complex it was,” Wright said. “It wasn’t intuitive, it was slow to deliver results, and it took longer to fix problems than to find them.”
The administrative burden didn’t stop there. The system’s infrastructure and licensing costs were significant, and every update risked breaking existing configurations. “We were spending far too much on Automate for what we were getting out of it,” Wright said. “The costs kept climbing, but the value wasn’t there.”
Patch management was another major pain point. The team often believed systems were compliant when they weren’t. False positives created an illusion of security, leaving endpoints unpatched and vulnerable. “When we audited our old patching tool, the number of false positives was alarming,” Wright said. “It showed patches marked as installed that were still missing entirely.”
Solution
In 2025, Executech launched a government division that required strict security and compliance standards. “We wanted a tool that was FedRAMP-compliant and already making its way through the FedRAMP marketplace,” Wright explained. “NinjaOne gave us confidence we could serve our PubSec customers without needing a separate platform.”
Results & Outcomes
FedRAMP®: powering Executech’s government expansion
Today, 10 percent of Executech’s revenue comes from federal contracts supported and secured by NinjaOne’s FedRAMP environment. “We can move technicians and customers between our commercial and FedRAMP tenants without missing a beat,” Wright said. “That continuity is huge. It means we can fix issues remotely and stay compliant without sending someone onsite.”
For Executech, this has become a key competitive advantage. “Other providers break their continuity because they don’t have a product that can live on the device,” Wright said. “With NinjaOne, we’re compliant, efficient, and able to serve our government clients anywhere.”
Rapid migration and unified management
Executech made its NinjaOne migration a company-wide priority. “We set it as a company rock,” Wright said. “In just three months we migrated 30,000 agents. It wasn’t just a tool switch, it was a cleanup effort that helped us audit and streamline our environment.”
By collapsing seven ConnectWise Automate instances into a single NinjaOne tenant, Executech gained complete visibility and control across its operations. The team built scripts and automation templates that other Lyra Tech companies now reuse to speed up their own NinjaOne deployments. “The beauty is in the scale: once you figure it out in NinjaOne, you can lather, rinse, repeat,” Wright said.
Ease of use that scales adoption
NinjaOne’s simplicity has been a major driver of adoption across Executech’s distributed teams. The platform’s intuitive design allowed technicians to start using it with little training and immediate confidence. “When people first started using NinjaOne, adoption skyrocketed because it just made sense,” Wright said. “Technicians didn’t need a manual or a week of training. Once they realized how easy it was to automate tasks or push updates, they wanted to use it.”
For other MSPs considering a platform change, Wright offers simple advice: “Don’t fear migration,” he said. “It’s easier than you think. Once you make the switch, you’ll wish you’d done it sooner.”
Delivering measurable efficiency and trusted outcomes
With NinjaOne at the center of its IT operations, Executech has transformed how its teams work from patch management to automation and service delivery.
Automation alone has reshaped the workload. “We’ve eliminated about five percent of our monthly workload just by removing legacy tools and manual maintenance,” Wright said. “We’re on track for 25 percent of our tickets to be fully automated by the end of this year and expect to reach 70 percent by 2026.”
This shift has enabled Executech to grow without adding headcount. “For our Central Services team, one engineer now manages 5,000 endpoints,” Wright said. “We can take on more customers, deliver the same high-quality outcomes, and do it all with the same people. That’s responsible and sustainable growth.”
NinjaOne’s unified platform has also improved data accuracy and trust. Patch compliance rose by 42 percent, reducing risk and eliminating false positives that once undermined reporting. “We finally trust our data,” Wright said.
For Wright, the biggest return is human. “Technology should make us better at being people first,” he said. “The more we automate, the more time our technicians have to connect with customers, build relationships, and make a real difference.”
Looking ahead
Executech continues to expand its NinjaOne usage across the entire Lyra Tech Group. The team’s automation scripts and best practices are now shared with other MSPs in the portfolio to help accelerate their modernization efforts. “Our partnership with NinjaOne is helping set a standard for every Lyra company,” Wright said. “When you find a tool that works and a team that listens, you stick with it. That’s why we’re here.”