A fast centralized platform
Northeast IT Systems chose NinjaOne to bring speed, structure, and visibility to endpoint management and the impact was immediate. “We immediately noticed that NinjaOne is fast, fast, fast! I’m not waiting for automations to execute. I’m not waiting for policies to apply. I’m just not waiting on my RMM platform anymore,” said Gagnon. Tasks that once required follow-up now run almost instantly, and NinjaOne’s PSA integration gives technicians real-time insight into the complete lifecycle of every device.
Faster remote support with NinjaOne Remote
By moving to NinjaOne Remote and Quick Connect, Northeast IT Systems eliminated a separate standalone remote tool and its associated security concerns. NinjaOne Remote handles 95% of troubleshooting needs directly within the platform.
Background mode has been especially impactful: “Ever since NinjaOne came out with the background mode tool, that’s been an absolute game changer,” Gagnon explained. “I can hop on a machine, fix the problem, and go away without interrupting the user.”
NinjaOne Backup for business continuity
NinjaOne Backup is now a core component of Northeast IT Systems’ data protection strategy, managing workstation, server, and SaaS data through a single platform. “The backup solution is very, very good. It’s simple to learn, simple to operate, and the restoration options are great,” said Gagnon.
NinjaOne SaaS Backup for Microsoft 365 delivered immediate improvements: “It’s been a game changer compared to our previous solutions. We get a far higher success rate restoring different data types, especially Microsoft Teams data. Mailbox restoration is very quick and very intuitive.”