Industry:

MSP

Headquarters:

Mooroolbark

Products Used:

Patch Management, RMM

NinjaOne Fills Security Gaps and Unifies Concord IT’s Network

Challenges

Lack of customer support
Lack of scripting capabilities
Lack of security
Limited third-party integrations

Results

Fully supported 2-week migration
10 hours per week saved in manual tasks
Full compliance with cyber security standards
NinjaOne consolidated 5 legacy solutions

Industry:

MSP

Headquarters:

Mooroolbark

Products Used:

Patch Management, RMM

Overview

Concord IT is a managed service provider dedicated to improving businesses’ productivity and efficiency through integrated and harmonized IT systems. Before NinjaOne, Concord IT used Syncro to manage and secure client endpoints. However, it became clear that Syncro lacked mission-critical features, leading to inefficiencies and security risks. Find out how switching to NinjaOne provided Concord IT with increased security, streamlined processes, and enhanced IT capabilities.

Seamless integration with HaloPSA

“Consolidating standalone tools further reduces our supply chain risk, keeping us more secure and efficient,” said Andrew Dent, IT Director at Concord IT. On top of that, Dent described NinjaOne’s integration with HaloPSA as “seamless.”

Robust script library drives efficiency

“We schedule automated installations of various software on client devices, which eliminates 10 hours a week in manual labor,” said Dent.

Change management made easy

After a quick, two-week migration of all client devices, Dent reported “there were zero disruptions for clients.”

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