The Erding City Administration Controls its Branch Offices with NinjaOne

Challenges
  • Time-consuming manual tasks
  • Slow workflows
  • On-site support necessary
  • Lack of monitoring and proactive error detection
Results
  • Automations complete patching in <10 min
  • NinjaOne Remote saves up to 2 hours per issue
  • No on-prem support needed
  • Patching score consistently over 90%

Overview

The city of Erding is located in Bavaria, Germany, northeast of the state capital, Munich. The city’s IT department is responsible for both the city administration’s IT and the IT of external branch offices such as museums, libraries, and janitors.

External branch offices have no access to the government network and have widely varying configurations, depending on the building, technology, and
local devices. The IT department had to install on-site patches at each branch manually—a time-consuming nightmare.

One unified dashboard

“My hair is brown again, not gray – IT work has become so much more relaxed,” smiles Simon Aiglstorfer, Erding’s IT administrator.

Nowadays, he has an overview of all field service endpoints via his central dashboard in NinjaOne: “Today, I can see directly if, for example, the hard drive status is critical, or a service has crashed. I can troubleshoot many things directly in the web console. This saves a tremendous amount of time.”
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Security through automation and backups

With NinjaOne’s policies, patching is automated—without any field visits. What used to take several hours, Aiglstorfer can now complete in less than 10 minutes. This leads to fewer outages and significantly improved IT security: “Automated patching alone ensures significantly greater security; our patching score is consistently above 90%. Backups also run reliably, and monitoring has been a real benefit.”
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More time, less stress

With NinjaOne, the city of Erding has successfully centralized the administration of its branch offices. Thanks to automated patch management, integrated backup, and native remote access, the IT department now works more efficiently, securely, and with less stress.

Industry

Headquarters

Germany

Products Used:

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