How Blanchard Valley Transformed Healthcare IT Operations with NinjaOne

Challenges
  • Manual patching, 60–90 days behind
  • Limited visibility into device compliance
  • Slow Windows 11 upgrades
  • Weekend manual server patching
Results
  • $49,000/year saved by eliminating TeamViewer
  • Patch compliance increased by more than 50%
  • 66% faster patching via automation
  • 9X faster Windows 11 deployment

Overview

Blanchard Valley Health System is a leading regional healthcare provider in Ohio, operating a complex network of 80 locations, including two hospitals, urgent care centers, and long-term care facilities.

Senior IS Infrastructure Manager Jack Frost is responsible for maintaining the stability and security of roughly 3,000 workstations and 250+ servers across the organization. In a healthcare environment governed by strict HIPAA, Joint Commission, and CMS regulations, the team needed a platform that delivered real-time visibility, automated remediation, and audit-ready reporting.

OS Patching Dashboard

From reactive patching to policy-driven automation

Blanchard Valley Health System chose NinjaOne to bring endpoint management, patching, and automation into a unified platform and the positive impact was immediate. Nearly all 250+ servers were onboarded in less than a week.

“With NinjaOne, you’re patching within a short time frame from when patches are released,” Frost explained. “We’re no longer months behind.” “What would have taken us a year, NinjaOne helped us accomplish in just a couple of months, with about 2,200 workstations upgraded,” Frost said. “My director and CDIO are pretty much floored by how much we’ve been able to roll out and how quickly.”

NinjaOne reporting dashboard

A single source of truth

With the NinjaOne agent installed across the environment, Frost’s team now has a real-time, accurate inventory of every endpoint is critical for compliance and day-to-day decision-making. “For a regulated environment, having a single source of truth matters,” Frost explained. “We know what we have, where it is, and whether it’s compliant thanks to NinjaOne.”

Clear ROI across a complex environment

By eliminating TeamViewer and other overlapping solutions, Blanchard Valley Health System is saving approximately $49,000 annually—without a drop in productivity—with even greater savings expected as the team fully retires their legacy tool.

“In healthcare, you can’t afford surprises,” Frost said. “NinjaOne gives us the control, visibility, and reliability we need to protect our patients and keep systems running smoothly.”

Industry

Headquarters

Findlay, OH

Products Used:

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