NinjaOne Frees Up Resources for Beekmantown Central Schools

Challenges

Excessive manual tasks
Administrative burdens put on staff
Lengthy ticket resolution
Limited budget

Results

20 hours a month saved with automation
Eliminated all manual tasks for school staff
Ticket resolution time reduced by 98%
License fees 40% less than competitors

Industry:

Education

Headquarters:

West Chazy, NY

Products Used:

Endpoint Management, Patch Management

Overview

Beekmantown Central Schools (BCSD) is a district in upstate New York that fosters academic excellence and holistic development for students from pre-K to 12th grade. Computers and digital devices are excellent tools to aid teachers in pursuing this goal. At the same time, BCSD parents, teachers, and staff want to ensure this technology works effectively as a tool for student learning and growth instead of disrupting valuable learning time. Unfortunately, prior IT practices skewed toward the latter. Learn how BCSD used NinjaOne to eliminate administrative burdens and save costs across the IT department.

Eliminating end-user disruption with automation

“Before NinjaOne, we spent weeks scheduling time with our busy teachers to patch devices,” said Robert Barcomb, BCSD’s network and systems technician. “With NinjaOne, I schedule patches and reboots to push automatically overnight, eliminating the administrative burden on our teachers and saving me at least 20 hours a month in manual tasks.”

Effective patch management drives efficiency

Barcomb reported that NinjaOne automation eliminated patch-related helpdesk tickets altogether. When other issues come up, NinjaOne reduced BCSD’s average ticket resolution time by 98%.

Powerful, yet affordable endpoint management

“NinjaOne’s price point is 40% less than any other endpoint management tool on the market, while being more powerful and easier to use,” said Barcomb.