NinjaOne vs. Unitrends Reviews
 | Unitrends | |
|---|---|---|
| Overall | 4.7 (3,212) | 4.2 (435) |
| Meets Requirements | 9.5 2,684 Responses | 8.7 328 Responses |
| Ease of Use | 9.1 3,073 Responses | 8.5 336 Responses |
| Ease of Setup | 9.2 2,872 Responses | 8.2 313 Responses |
| Ease of Admin | 9.2 2,784 Responses | 8.6 313 Responses |
| Quality of Support | 9.2 2,918 Responses | 8.6 325 Responses |
| Ease of Doing Business With | 9.5 2,684 Responses | 8.5 309 Responses |
| Product Direction (% positive) | 9.7 3,023 Responses | 7.7 303 Responses |
Based on G2 Winter 2026
Unitrends
Product Summary
Use Cases
- BackupIQ intelligence and automation: Unitrends offers its trademarked BackupIQ technology that allows you to customize insights and create tailored alerts.
- Ransomware recovery: the platform delivers advanced ransomware detection through proactive monitoring using proprietary behavioral analytics.
- Centralized recovery: Unitrends provides users with a 360-degree view of their IT infrastructure, allowing them to overcome any issue fast..
Shortcomings
- Customer support: Several G2 users have expressed their interest in improved customer support, particularly with how fast tickets are responded to.
- Storage: Some users have stated that there are storage limitations to Unitrends, which may make it costly for larger MSPs with bigger storage needs.
- Snapshots: Unitrends occasionally shows inaccurate snapshots of spanning/back ups.
NinjaOne
Why your peers choose us over Unitrends
When evaluating Unitrends vs NinjaOne, business leaders often highlight NinjaOne’s simplicity, flexibility, and unified IT management as key differentiators. While Unitrends provides a hybrid solution, combining purpose-built appliances (physical and virtual) with comprehensive cloud-based solutions, NinjaOne delivers a truly cloud-native platform that integrates its backup tool alongside endpoint management, patch management, and IT automation. This single pane of glass approach eliminates tool sprawl and gives IT teams faster visibility and control over their environments.
MSPs likewise point to NinjaOne’s ease of deployment and day-to-day administration. NinjaOne’s lightweight, block-level, incremental backup reduces storage and network usage while maintaining fast restore performance, which is extremely useful for MSPs managing HIPAA compliance or ransomware recovery demands. In contrast, Unitrends’ hybrid infrastructure can involve more configuration overhead, particularly when combining appliance deployments with cloud vaulting or direct-to-cloud backups.
“One of the reasons we chose NinjaOne is because of its extreme ease of use. It’s very easy to get new employees up to speed quickly. At Aerorock, we have the utmost confidence that NinjaOne provides us with a secure environment to operate in.”
Jason Danner // President at Aerorock
This is why customers love us
100,000
Endpoints managed
“NinjaOne is a scalable solution. It’s built on a modern SaaS architecture and it’s future-proof.”
40%
More Cost Effective
“NinjaOne’s price point is 40% less than any other endpoint management tool on the market, while being more powerful and easy to use.”
10-15
Tools Replaced
“Before, I needed 10-15 different tools to execute what NinjaOne does in its centralized, single pane of glass.”
30%
Less time for patching
“We observed a 30% reduction in the time taken for patch deployments compared to our previous solution.”
2,000
Endpoints managed
“NinjaOne gives me much more flexibility and security in my work”
30%
Annual ROI
“[NinjaOne] has already shown its value in ROI…it’s at least a hundred thousand dollars annually.”
24x
Faster Endpoint Management
“Our processes have become 24x faster with NinjaOne.”
20-40
Hours Saved Each Week
“Leveraging the automations feature within NinjaOne has enabled me to save upwards of what would likely be 20 to 30 to even 40 hours per week.”
NinjaOne Integrations
Splashtop
Azure
SentinelOne
Slack
CrowdStrike
Okta
ConnectWise
N-able Passportal
OneLogin
IT GlueSplashtop
Azure
SentinelOne
Slack
CrowdStrike
Okta
ConnectWise
N-Able
One Login
IT Glue
NinjaOne vs. Unitrends FAQs
How does Unitrends compare to NinjaOne for Backup?
Many IT leaders often compare NinjaOne vs Unitrends when evaluating backup and recovery solutions, but the two platforms take very different approaches. Unitrends provides a hybrid model, combining on-premises appliances with cloud services and offering a dedicated restore console to manage recoveries. This makes it a strong option for organizations with complex infrastructures, though it can require more time and resources to configure and maintain.
NinjaOne, on the other hand, is cloud-native and built to unify backup with endpoint management, patching, and monitoring in a single platform. MSP leaders appreciate NinjaOne’s speed of deployment, lightweight incremental backups, and ease of use compared to appliance-heavy systems.
Which platform—NinjaOne or Unitrends—offers more integration with IT operations?
What are potential challenges associated with using Unitrends backup?
Which solution offers better support and onboarding—Unitrends or NinjaOne?
Several Unitrends MSPs reviews suggest that there is room for improvement with the platform, particularly with customer support. Customers note that response time from Unitrends can sometimes be slower than expected. In addition, while the platform is feature-rich, Unitrends’ hybrid nature could mean onboarding requires more internal IT involvement compared to a fully cloud-native solution.
By contrast, NinjaOne is consistently recognized for its customer experience (boasting a market-leading 98.4 customer satisfaction (CSAT) score) and streamlined onboarding. Users also highlight the responsiveness of NinjaOne’s support team, comprehensive documentation, and guided setup that allows organizations to hit the ground running.