NinjaOne vs. ConnectWise
Why your peers choose NinjaOne over ConnectWise
NinjaOne
VS
NinjaOne vs. ConnectWise Reviews
 | ConnectWise | |
|---|---|---|
| Overall | 4.7 (2,618) | 4.1 (130) |
| Meets Requirements | 9.1 2,593 Responses | 8.5 103 Responses |
| Ease of Use | 9.2 2,626 Responses | 7.3 104 Responses |
| Ease of Setup | 9.2 2,442 Responses | 6.5 66 Responses |
| Ease of Admin | 9.2 2,351 Responses | 7.2 63 Responses |
| Quality of Support | 9.2 2,498 Responses | 7.5 98 Responses |
| Ease of Doing Business With | 9.5 2,300 Responses | 7.8 64 Responses |
| Product Direction (% positive) | 9.7 2,584 Responses | 6.9 102 Responses |
Based on G2 Fall 2025
ConnectWise
Product Summary
ConnectWise Automate, previously known as LabTech, is a remote monitoring and management (RMM) platform that enables IT teams and managed service providers (MSPs) to manage, maintain, and troubleshoot endpoint devices, servers, and network devices. Its scripting function automates routine processes and workflows according to the organization’s needs.
Use Cases
- Remote endpoint management: ConnectWise Automate enables users to monitor and manage endpoints, and performance or security issues to minimize disruptive downtime.
- Patch and software management: Users can deploy applications and install updates and security patches to ensure that devices are configured, optimized, and secure.
- Automation: IT administrators can use ConnectWise to automate repeatable tasks to reduce manual workloads.
Shortcomings
- Difficult implementation: The initial implementation of ConnectWise Automate is complex, costly, and time-consuming, and users often need consultants to help them implement and use the solution.
- Complex interface: Technicians can take a long time to fully understand how to utilize the platform’s features and settings.
- Lack of support for non-Windows devices: The solution is built more for Windows devices with less patching, actions, and data for other Operating Systems.
NinjaOne
Why your peers choose us over ConnectWise
ConnectWise Automate operates as a collection of standalone products. While sometimes packaged together, each product maintains its individual architectures and interfaces. This contrasts sharply with NinjaOne’s single, unified platform design. Where ConnectWise delivers a suite of separate tools, NinjaOne provides a cohesive, integrated experience and streamlines endpoint management through its interconnected architecture.
NinjaOne offers automated endpoint management software that allows IT professionals, teams, and MSPs to centralize IT tasks, automate routine tasks, and gain control over device management from a single, unified platform. Whether you have a small business or manage a sprawling enterprise, NinjaOne’s “single pane of glass” approach allows IT professionals to streamline workflows and boost productivity.
Some users who switched from ConnectWise to NinjaOne also appreciate the diverse integrations. NinjaOne offers pre-built integrations with popular tools, allowing users to connect seamlessly and automate tasks without needing to write complex scripts or configure workarounds between separate systems.
“We’ve come a long way in the last few years due to the tools we use – including NinjaOne. We went from a company that didn’t prioritize organization to comfortably using tools that encourage that. We can onboard customers more efficiently, feel comfortable with our tools and even enjoy using them. Our focus has always been to treat customers as best as we can and thanks to NinjaOne, we can do that better than ever.”
Lorenzo Kopari // Service Manager of Computer Technology Solutions
This is why customers love us
100,000
Endpoints managed
“NinjaOne is a scalable solution. It’s built on a modern SaaS architecture and it’s future-proof.”
40%
More Cost Effective
“NinjaOne’s price point is 40% less than any other endpoint management tool on the market, while being more powerful and easy to use.”
10-15
Tools Replaced
“Before, I needed 10-15 different tools to execute what NinjaOne does in its centralized, single pane of glass.”
30%
Less time for patching
“We observed a 30% reduction in the time taken for patch deployments compared to our previous solution.”
2,000
Endpoints managed
“NinjaOne gives me much more flexibility and security in my work”
30%
Annual ROI
“[NinjaOne] has already shown its value in ROI…it’s at least a hundred thousand dollars annually.”
24x
Faster Endpoint Management
“Our processes have become 24x faster with NinjaOne.”
20-40
Hours Saved Each Week
“Leveraging the automations feature within NinjaOne has enabled me to save upwards of what would likely be 20 to 30 to even 40 hours per week.”
NinjaOne Integrations
NinjaOne vs. ConnectWise FAQs
How does ConnectWise compare to NinjaOne?
NinjaOne is an ideal choice for IT professionals and MSPs compared to ConnectWise as it offers a more comprehensive IT platform. NinjaOne is designed to streamline operations and empower IT professionals to focus on higher-level tasks. Additionally, ConnectWise does not offer mobile device management (MDM) and requires users to rely on a third-party provider. On the other hand, NinjaOne offers MDM for Android, iOS, and iPadOS mobile devices, allowing users to automate app management and enforce security policies. NinjaOne’s automated endpoint management solution also reduces the burden on IT staff by simplifying enrollment of both mobile devices and other endpoints, ensuring consistent security and application configurations across all devices.
Does ConnectWise offer multiple options for patching policies?
Yes. ConnectWise offers basic essential options for patching policies to set rules for approvals, scheduling and exclusions. NinjaOne also offers highly customizable policies to automate patch management processes. With NinjaOne, users can configure policies to schedule third-party application patching, patch approvals, or exclusions. Users have granular control over policy enforcement as patching policies can be applied according to an organization, location, or device group.
Does ConnectWise offer native backup and documentation?
ConnectWise Automate does not have backup tools built into its platform, but ConnectWise does offer additional backup and data recovery products, such as x360Recover, Cloud Backup, and x360Cloud. All three products offer automated backups with granular control over data retention policies and data recovery. ConnectWise x360Recover is a backup and disaster recovery software that allows IT Teams and MSPs to protect endpoints. ConnectWise Cloud Backup focuses on data protection for Microsoft 365 data, while x360Cloud consolidates SaaS backup tools for both Microsoft 365 and Google workspace. For documentation, ConnectWise doesn’t have built-in features for documenting client systems or networks.
How does ConnectWise compare to NinjaOne for integrations?
ConnectWise Automate integrates seamlessly with other products in the ConnectWise ecosystem. ConnectWise also provides a library with various third-party solutions. Meanwhile, NinjaOne offers a wide variety of integrations, with a variety of built-in connectors and an API, allowing for easy integration with third-party solutions.