Industry:

MSP

Headquarters:

North Mankato, MN

Products Used:

RMM

Why CTS Switched from ConnectWise Automate to NinjaOne

Challenges

Lengthy deployment processes
Complex and outdated UI
Steep learning curve

Results

One hour deployment to entire network
Simple, single pane of glass
Five-minute technician onboarding

Industry:

MSP

Headquarters:

North Mankato, MN

Products Used:

RMM

Overview

Computer Technology Solutions (CTS) provides fast and effective IT support services to businesses in greater Mankato, MN. Founded in 2003, CTS has used various RMM tools to support clients–including SolarWinds, N-central, and ConnectWise Automate. After being unsatisfied with the complexity and lack of customer support with legacy RMM solutions, CTS partnered with NinjaOne and gained incredible customer support, plus, easy-to-use and powerful features.

A headache- free, reliable RMM

“It took us 30 minutes to an hour with NinjaOne’s support team to get us fully up and running. Windows updates were reliably delivered. Remote connections were reliable. Everything we were having a problem with in ConnectWise was resolved when we moved those devices over to NinjaOne,” said Lorenzo Kopari, service manager at Computer Technology Solutions

Invaluable built-in automations

“NinjaOne’s automation abilities have been invaluable to us as a company,” said Kopari. Technicians at CTS can now write a script in as little as five minutes and deploy those automations reliably.

UI expedites onboarding

“Whenever we hire a new employee, we can onboard them really quickly. We do a 5-10 minute run through of NinjaOne and tell them to go play around. Even brand-new technicians can usually figure out everything they need to in just a few minutes,” said Kopari.

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