How to Measure Your IT Automation Maturity Level


Automation is a key part of our lives, often happening without notice. Examples of automation include preset social messaging services, self-parking cars, robot vacuums, facial recognition pet feeders, and even mechanical stirring devices, allowing you to sit down on the couch while a machine stirs your soup cooking on the stove. But automation is not just important in our day-to-day lives, it’s also crucial to IT performance.

In a nutshell, IT automation is the idea of taking time-consuming, repeatable processes and scheduling actions based on a variety of different conditions such as time, device status, user onboarding, and more. And IT automation can be as complex or as simple as you need. If you’re just getting started with automating more tasks in your organization, you may want to start with some simpler tasks before expanding to multi-step processes. (This automation guide is a great place to start!)

But, how do you know where you stand in your automation journey? Understanding your automation maturity level will help you make decisions on the next steps and how you can make the biggest impact without straining your current resources.

The IT Automation Maturity Matrix

To help you discover your IT automation maturity levels, we’ve developed a new matrix that will guide you through four different stages of automation maturity and how they impact three different categories – People, Process and Technology.

The stages of automation maturity included in this matrix are:

  1. Ad-Hoc
  2. Developing
  3. Standardized
  4. Optimized

You can download the IT Automation Maturity matrix here, but we’ve provided a bit of information about these stages below.


These organizations are the ones just beginning their IT automation journey. They may have a single individual performing automation tasks as needed, but they’re not likely to have any established IT automation processes. IT leaders may be putting together a list of time-wasting tasks that could be automated, but the extent of execution doesn’t go any further. Needed automations are usually urgent and are almost always in response to issues rather than in any proactive plan.

For organizations at the ad-hoc status, it’s important to begin to look into established processes, opportunities for automation, and more resources devoted to automation.


These organizations have begun to place more resources into IT automation tasks. They will likely have a dedicated individual performing automation work full-time and IT team members will occasionally collaborate on automation needs. IT leaders are now brainstorming more comprehensive automation workflows and getting buy-in from executive leadership on resources and tools needed for automation.

The tasks themselves have a bit more structure with basic multi-step processes but are still mostly responsive to sudden issues. But even with a focus on urgency, the team does recognize the need for more proactive plans. Basic reports are introduced and sent to executives to prove the value of automation.

Developing organizations should focus on fleshing out processes and consider how automation could be used for more complex workflows. To get more budget for tools and resources, consider building more comprehensive reporting.


These organizations are much more focused on automation, with a dedicated team with defined SMEs, hired from the outside and trained within. Work on IT automation tasks is fully collaborative between team members, with many teams conducting regular check-ins on upcoming automation efforts.

At this stage, non-IT organization leaders are now being pulled into automation efforts and encouraged to look for opportunities. Automation tasks are more refined, with the occasional urgent requests left to accommodate. Task automation has a more readily defined process and tasks are chained together in multi-step processes. Reporting is more complex and sent to stakeholders through the organization.

Organizations within the Standardized stage are far along in the maturity cycle, with multiple teams on board with automation. For the next steps, it’s important to continue to add to reporting to prove value and consider how IT can expand automation into other divisions of the organization.


These organizations have optimized their automation efforts, with automation implemented through various departments. IT organizations now have dedicated teams with multiple areas of expertise around automation, with members assigned to different parts of the process. IT leaders are now spearheading efforts throughout the org, not just in IT.

Automation processes have become fully planned with improvements constantly implemented. Multi-step task processes are chained seamlessly without the need for much intervention. Advanced tech may be used, such as AI or machine learning. Reporting is sent and developed by other departments and shows detailed success metrics, along with forecasting.

For organizations that are Optimized, it’s all about maintenance and continually demonstrating value. Focus on documenting everything and hiring/training experts in the field.

Common Tasks to Automate

If you find yourself in one of the first couple of stages, here are a few common tasks that can help get you started with automation, pulled from a previous automation blog:

  1. Automated tickets based on device status (including, but not limited to the below)
    1. Low disk space
    2. Device offline
    3. High resource usage
  2. End user onboarding and offboarding
    1. Domain account creation
    2. Role assignments
    3. Device provisioning
    4. Software installation / uninstallation
    5. Cloud logins
  3. Patch management
  4. Weekly network summary (including, but not limited to the below)
    1. Resource usage
    2. Server uptime and downtime
    3. Backup status
    4. Device performance
    5. Patch status
  5. Network and endpoint backups
  6. Snapshot cleanups (“snapshots older than X days are deleted”)
  7. Monthly compliance checks
  8. Network data log collection
  9. Password changes
  10. Enabling device firewalls / other security features
  11. Vulnerability scans
  12. Removal of extraneous accounts
  13. Help desk ticket responses
    1. Time of day submitted
    2. User role
    3. Type of ticket
  14. VM templates and deployment
  15. File migrations

IT automation is a huge asset for any organization and doesn’t have to be complex right off the bat. If you’re feeling overwhelmed by the idea of automation, start with a few of the basics and expand from there. Automation takes time and the right technology, but it’s a worthwhile journey.

You can check out other NinjaOne automations here and see how Computer Techology Solutions was able to optimize its onboarding process with IT Automation.

“NinjaOne’s automation abilities have been invaluable to us as a company,”

– Lorenzo Kopari, Service Manager at Computer Technology Solutions (CTS)

If you’d like to learn more, download the IT Automation Maturity Matrix here:

Next Steps

Building an efficient and effective IT team requires a centralized solution that acts as your core service deliver tool. NinjaOne enables IT teams to monitor, manage, secure, and support all their devices, with comprehensive automation workflows to help make your IT team more efficient.

Learn more about Ninja Endpoint Management, download the IT Automation Maturity Matrix, check out a live tour, or start your free trial of the NinjaOne platform.

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