Best Sysadmin Tools for IT Professionals

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Dom Scafidi      

From remote desktop to endpoint security, what solutions are IT professionals relying on most to power their businesses and keep their team efficient and ahead?

To find out, we pulled ratings from G2 and Capterra for 90+ products across 9 different software categories. The result is this guide full of comparison charts, highlighting how individual products stack up against one another in terms of overall satisfaction, usability, and quality of support. The hope is these charts provide systems administrators with a helpful starting point for researching their many (and growing) options.

Short on time? Download a PDF version of the guide to read later

Get a PDF version of the complete guide by clicking here or on the image below

What the guide covers

Product ratings:

  1. Endpoint Monitoring & Management ratings
  2. Software and Patch Management ratings
  3. IT Asset Management ratings
  4. Service Desk ratings
  5. Remote Desktop ratings
  6. IT Documentation ratings
  7. Backup ratings
  8. Network Monitoring ratings
  9. Endpoint Security ratings

About NinjaOne

Product Ratings

Before we dive in, a few quick notes re: our methodology and the purpose of this guide.

  • Sources: The following ratings were collected from third-party review sites G2 and Capterra in October 2021.
  • What "--" indicates: The particular data point was either unavailable at the time of our collection, or the product did not meet our cutoff of having three or more reviews.
  • These lists are obviously not comprehensive: The IT software market contains many tools not seen here. Creating a truly exhaustive list is an undertaking left to more adventurous souls. We have simply done our best include the major players in each category that are geared specifically toward IT professionals, and that have a minimum of review data available. (at least 3 reviews)
  • How to best use this guide: This guide is not meant to be the final word on the value of these solutions. Many factors go into choosing the right software. User ratings are just one. Therefore, this guide primarily serves as a jumping-off point for additional research.

ENDPOINT MONITORING & MANAGEMENT

Comparisons & Ratings

With many admins now responsible for managing an increasingly complex variety of systems and devices, the ability to centrally manage them all has become a core requirement for modern IT administration. The following are the highest-ranked endpoint management tools, with MDM solutions and tools designed specifically for Apple devices ranked in their own subgroups.

ENDPOINT MONITORING & MANAGEMENT

 

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SOFTWARE AND PATCH MANAGEMENT

Comparisons & Ratings

Keeping operating systems and 3rd-party applications patched and protected against the latest vulnerabilities is a critical but time-consuming responsibility. These solutions automate the process, and can help admins deploy and uninstall applications, as well.

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IT ASSET MANAGEMENT

Comparisons & Ratings

You can’t secure or manage what you can’t see. That’s why it’s important for admins to lever- age software that can discover, track, and provide real-time insights on all their IT assets.

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SERVICE DESK

Comparisons & Ratings

The right service desk software can save IT technicians time and result in improved end-user experiences.

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REMOTE DESKTOP

Comparisons & Ratings

Remote desktop solutions play a critical role in modern IT management, offering admins the ability to gain quick and reliable remote access to machines for hands-on troubleshooting and more.

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IT DOCUMENTATION

Comparisons & Ratings

Good documentation is the key to better, faster, and scalable support. The following solutions aim to give admins the information they need, exactly where and when they need it.

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BACKUP

Comparisons & Ratings

Properly managing backup solutions has become another core IT priority, especially with the rise of ransomware and other destructive online threats. The following list focuses on cloud-based backup solutions, with a subsection for M365 backup tools.

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NETWORK MONITORING

Comparisons & Ratings

The following solutions provide additional visibility and management over SNMP devices (routers, switches, firewalls, printers, IoT devices, etc.) and more.

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ENDPOINT SECURITY

Comparisons & Ratings

The endpoint security landscape is crowded and constantly in flux. To keep things simple, we’ve narrowed this list to endpoint protection products.

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About NinjaOne

NinjaOne was founded in 2013 on a mission to help MSPs accomplish more by simplifying their workdays. We believe RMM platforms should make things easier, not more complicated. That’s why we’re dedicated to providing MSPs with a more modern, intuitive solution that combines powerful functionality with liberating ease-of-use and unbeatable support.

We're proud to be ranked as the #1 RMM on G2, with the highest satisfaction, usability, and quality of support scores in the category.

ABOUT NINJAONE

Tired of cycling through RMMs and being disappointed? Break the wheel and see for yourself why NinjaOne is different. Start your free trial.

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Download your own PDF version of this guide

Get a PDF version of the complete guide by clicking here or on the image below:

Sysadmin Software Guide

5 Bite-Sized Ways to Improve Your Business Every Week

Join fellow growth-minded MSPs and feed your business with new tips and tutorials delivered straight to your inbox.