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90+ Best SysAdmin Tools for IT Professionals in 2024

SysAdmin Software Guide 2024

From remote desktop to endpoint security, what solutions are IT professionals relying on most to power their businesses and keep their teams efficient and ahead?

To find out, we pulled ratings from G2 and Capterra for 90+ products across 9 different software categories. The result is this guide full of comparison charts, highlighting how individual products stack up against one another in terms of overall satisfaction, usability, and quality of support. The hope is these charts provide systems administrators with a helpful starting point for researching their many (and growing) options, so sysadmins can get the best sysadmin tools.

Short on time? Download a PDF version of the guide to read later.

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What the guide covers

Product ratings:

  1. G2’s Top 10 Overall IT Management Products
  2. Endpoint Monitoring & Management ratings
  3. Software and Patch Management ratings
  4. IT Asset Management ratings
  5. Service Desk ratings
  6. Remote Desktop ratings
  7. Cloud Backup ratings
  8. Network Monitoring ratings
  9. Endpoint Detection and Response ratings

About NinjaOne

Product Ratings

Before we dive in, a few quick notes regarding our methodology and the purpose of this guide.

  • Sources: The following ratings were collected from third-party review sites G2 and Capterra in November 2023. 
  • What “–” indicates: The particular data point was either unavailable at the time of our collection, or the product did not meet our cutoff of having five or more reviews.
  • These lists are obviously not comprehensive: The IT software market contains many tools not seen here. Creating a truly exhaustive list is an undertaking left to more adventurous souls. We have simply done our best to include the major players in each category that are geared specifically toward IT professionals, and that have a minimum of review data available. (at least five reviews)
  • How to best use this guide: This guide is not meant to be the final word on the value of these solutions. Many factors go into choosing the right software. User ratings are just one. Therefore, this guide primarily serves as a jumping-off point for additional research.

TOP 10 OVERALL IT MANAGEMENT PRODUCTS

IT management has a number of functionalities under its umbrella, many of which we’ll be breaking down in full detail in the following product ratings. But in the table below, you’ll find G2’s Top 20 Best IT Management Products.

G2 Capterra
Rank Overall Meets Requirements Ease of Setup Ease of Use Quality of Support Overall Ease of Use Customer Service
1 Veeam 4.6 9.3 8.7 9.0 8.8 4.9 4.6 4.6
2 Redstor Backup and Archiving 4.6 9.3 8.7 9.0 8.8
3 NinjaOne 4.8 9.3 9.5 9.4 9.5 4.8 4.8 4.8
4 Druva 4.6 9.2 9.0 9.3 9.2 4.7 4.5 4.7
5 Freshservice 4.6 8.8 8.8 9.2 9.1 4.5 4.5 4.6
6 Carbonite Server 4.5 9.2 8.5 8.6 8.6 4.3 4.2 4.1
7 Appian 4.5 8.5 8.4 8.6 8.3 4.2 4.2 4.2
8 ClickUp 4.7 9.0 8.3 8.6 9.0 4.7 4.3 4.6
9 ServiceNow 4.4 8.9 8.3 8.4 8.4 4.4 4.1 4.3
10 PagerDuty 4.5 9.1 8.2 8.6 8.9 4.6 4.3 4.3

 

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ENDPOINT MONITORING & MANAGEMENT

Comparisons & Ratings

With many admins now responsible for managing an increasingly complex variety of systems and devices, the ability to centrally manage them all has become a core requirement for modern IT administration. The following are the highest-ranked endpoint management tools, with MDM solutions and tools designed specifically for Apple devices ranked in their own subgroups.

Change from 2023 G2 Capterra
Overall Meets Requirements Ease of Setup Ease of Use Quality of Support Overall Ease of Use Customer Service
1 NinjaOne 4.8 9.3 9.5 9.4 9.5 4.8 4.8 4.8
New 2 Atera 4.6 9.1 9.2 9.4 9.4 4.5 4.6 4.5
⬆️ 1 3 ManageEngine Endpoint Central 4.4 9.0 8.9 8.9 8.5 4.5 4.4 4.3
⬇️ 2 4 Pulseway 4.5 9.1 9.3 9.1 8.8 4.7 4.7 4.7
New 5 Datto RMM (a Kaseya company) 4.6 9.6 8.7 9.4 9.4 4.3 4.0 4.0
New 6 Microsoft Intune 4.5 9.1 8.9 8.9 8.6 4.5 4.4 3.8
⬇️ 4 7 GoTo Resolve (formerly GoToAssist) 4.4 9.5 9.9 9.4 9.3 4.5 4.5 4.2
⬇️ 1 8 Ivanti Neurons for UEM 4.4 9.3 9.4 9.5
⬇️ 3 9 HCL BigFix 4.4 9.4 7.4 8.3 9.2

Mobile Device Management (MDM)

Change from 2023 G2 Capterra
Rank Overall Meets Requirements Ease of Setup Ease of Use Quality of Support Overall Ease of Use Customer Service
New 1 AirDroid Business 4.8 9.7 9.5 9.4 9.4 4.8 4.8 4.4
⬇️ 1 2 Scalefusion (formerly MobiLock Pro) 4.7 9.2 8.9 9.1 9.7 4.8 4.7 5.0
⬇️ 1 3 Hexnode UEM 4.6 9.5 9.5 9.3 9.4 4.7 4.6 4.8
4 Miradore 4.6 9.4 9.5 9.5 9.5 4.4 4.3 4.4
⬇️ 2 5 Esper 4.5 9.0 8.8 9.1 9.1 4.5 4.6 4.3
⬇️ 1 6 ManageEngine Mobile Device Manager Plus 4.5 9.0 8.6 8.5 8.6 4.6 4.4 4.5

Apple Device Management

Change from 2023 G2 Capterra
Rank Overall Meets Requirements Ease of Setup Ease of Use Quality of Support Overall Ease of Use Customer Service
1 Kandji 4.8 9.4 9.5 9.5 9.7 4.9 4.8 4.8
2 Jamf Pro 4.7 9.4 8.7 9.0 9.2 4.7 4.4 4.7
3 datajar.mobi 4.7 9.3 9.1 9.4 9.7
4 Addigy 4.5 8.9 8.2 8.2 8.9 4.7 4.2 4.6

 

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SOFTWARE AND PATCH MANAGEMENT

Comparisons & Ratings

Keeping operating systems and 3rd-party applications patched and protected against the latest vulnerabilities is a critical but time-consuming responsibility. These solutions automate the process and can help admins deploy and uninstall applications, as well.

Change from 2023 G2 Capterra
Rank Overall Meets Requirements Ease of Setup Ease of Use Quality of Support Overall Ease of Use Customer Service
New 1 Patch My PC 4.9 9.5 9.5 9.5 9.9 4.9 4.8 5.0
⬇️ 1 2 PDQ Deploy & Inventory 4.9 9.6 9.6 9.5 9.5 4.8 4.7 4.8
⬆️ 1 3 Action1 4.9 9.5 9.7 9.7 9.9 4.8 4.7 5.0
⬇️ 2 4 NinjaOne 4.8 9.3 9.5 9.4 9.5 4.8 4.8 4.8
⬆️ 3 5 Automox 4.5 9.0 9.3 9.4 9.2 4.8 4.8 4.8
⬇️ 1 6 Syxsense 4.6 9.6 9.2 9.5 9.2 4.6 4.5 4.7
⬇️ 4 7 Atera 4.6 9.1 9.2 9.4 9.4 4.5 4.6 4.5
⬇️ 1 8 Pulseway 4.5 9.0 9.3 9.2 8.7 4.7 4.7 4.7
⬇️ 3 9 Tenable Nessus 4.5 9.0 8.7 8.9 8.4 4.7 4.6 4.3
New 10 Datto RMM (a Kaseya company) 4.6 9.6 8.7 9.4 9.4 4.3 4.0 4.0
⬇️ 2 11 ManageEngine Patch Manager Plus 4.4 9.2 8.8 8.7 8.3 4.6 4.3 4.5
12 Ivanti UEM 4.4 9.3 9.4 9.5

 

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IT ASSET MANAGEMENT

Comparisons & Ratings

You can’t secure or manage what you can’t see. That’s why it’s important for admins to leverage software that can discover, track, and provide real-time insights on all their IT assets.

Change from 2023 G2 Capterra
Rank Overall Meets Requirements Ease of Setup Ease of Use Quality of Support Overall Ease of Use Customer Service
1 PDQ Deploy & Inventory 4.9 9.6 9.6 9.5 9.5 4.8 4.7 4.8
⬆️ 1 2 NinjaOne 4.8 9.3 9.5 9.4 9.5 4.8 4.8 4.8
⬆️ 6 3 Setyl 4.8 9.7 9.1 9.0 9.4 5.0 5.0 5.0
New 4 Device42 4.7 9.6 9.4 9.6 9.9 4.8 4.8 5.0
5 ScalePad 4.6 9.1 9.3 9.5 9.0 4.4 4.8 4.3
⬇️ 2 6 Oomnitza 4.6 9.1 8.3 8.8 9.7 4.4 4.0 4.8
⬇️ 5 7 Genuity 4.8 8.7 9.5 9.5 9.9
⬇️ 2 8 Sassafras AllSight 4.7 9.7 9.6 10 10
New 9 Proactivanet 4.7 9.3 8.8 9.3 9.7
New 10 ServiceNow IT Asset Management 4.5 9.0 9.0 9.2 9.3

 

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SERVICE DESK

Comparisons & Ratings

The right service desk software can save IT technicians’ time and result in improved end-user experiences.

Change from 2023 G2 Capterra
Rank Overall Meets Requirements Ease of Setup Ease of Use Quality of Support Overall Ease of Use Customer Service
New 1 Rezolve.ai 4.9 9.5 9.6 9.7 9.7 4.8 5.0 4.8
2 Splashtop SOS 4.8 9.6 9.7 9.6 9.2
3 Halp 4.7 9.6 9.5 9.7 9.8 –-
⬇️ 3 4 Halo Service Desk 4.6 9.8 8.5 9.9 9.9 4.8 4.8 5.0
New 5 4me 4.6 8.9 8.5 9.1 9.2 4.7 4.7 4.8
6 Freshservice 4.6 9.3 9.0 9.4 9.2 4.5 4.5 4.5
7 SysAid 4.5 9.0 8.5 9.1 9.2 4.5 4.5 4.5
⬆️ 1 8 ServiceNow 4.3 9.3 8.9 9.0 9.0 4.5 4.1 4.3
⬆️ 1 9 SolarWinds Service Desk 4.3 8.6 8.8 8.9 9.0 4.5 4.6 4.7
⬆️ 3 10 ManageEngine Service Desk Plus 4.2 8.6 8.8 8.9 9.0 4.3 4.3 4.2
⬆️ 1 11 Salesforce Service Cloud 4.3 8.5 7.6 8.1 8.1 4.5 4.1 4.3
⬇️ 4 12 Zoho Desk 4.4 8.7 8.2 8.5 8.3 4.5 4.4 4.3
⬇️ 2 13 Zendesk 4.3 8.6 7.9 8.5 8.4 4.4 4.3 4.3

 

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REMOTE DESKTOP

Comparisons & Ratings

Remote desktop solutions play a critical role in modern IT management, offering admins the ability to gain quick and reliable remote access to machines for hands-on troubleshooting and more.

Change from 2023 G2 Capterra
Rank Overall Meets Requirements Ease of Setup Ease of Use Quality of Support Overall Ease of Use Customer Service
1 Splashtop 4.8 9.6 9.7 9.7 9.3 4.8 4.8 4.7
New 2 Getscreen.me 4.8 9.5 9.6 9.6 9.4 4.8 4.8 4.8
New 3 ISL Online 4.8 9.5 9.4 9.6 9.4 4.8 4.7 4.7
⬇️ 2 4 ConnectWise ScreenConnect 4.7 9.3 8.9 9.3 8.8 4.7 4.5 4.5
⬆️ 1 5 RemotePC by iDrive 4.7 9.6 9.4 9.7 9.5 4.7 4.7 4.6
⬇️ 3 6 BeyondTrust Remote Support (formerly Bomgar) 4.7 9.5 9.0 9.3 9.5 4.6 4.5 4.5
⬇️ 3 7 RealVNC 4.7 9.3 9.0 9.3 9.1 4.5 4.5 4.2
⬆️ 3 8 Devolutions Remote Desktop Manager 4.7 9.3 9.2 9.3 9.5 4.5 4.4 4.4
⬇️ 2 9 Zoho Assist 4.6 9.1 9.3 9.2 8.8 4.7 4.7 4.6
⬇️ 2 10 AnyDesk 4.5 9.4 9.0 9.6 9.0 4.6 4.7 4.3
⬇️ 2 11 TeamViewer 4.4 9.2 9.0 9.3 8.8 4.7 4.6 4.3
⬇️ 1 12 GoTo Resolve (formerly GoToAssist) 4.4 9.5 9.9 9.4 9.3 4.5 4.5 4.2
⬇️ 3 13 LogMeIn Pro 4.4 9.3 9.9 9.6 9.3 4.4 4.3 4.1
⬇️ 2 14 Solarwinds DameWare 4.2 8.7 8.4 8.7 8.3 4.5 4.4 4.3

 

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CLOUD BACKUP

Comparisons & Ratings

Properly managing backup solutions has become another core IT priority, especially with the rise of ransomware and other destructive online threats. The following list focuses on cloud-based backup solutions, with a subsection for M365 backup tools.

G2 Capterra
Change from 2023 Rank Overall Meets Requirements Ease of Setup Ease of Use Quality of Support Overall Ease of Use Customer Service
1 Veeam 4.6 9.5 8.8 9.0 9.0 4.8 4.5 4.5
New 2 Rewind Backups 4.7 9.9 10 9.8 9.8 4.5 4.5 4.3
⬇️ 1 3 Backblaze 4.6 9.2 8.9 8.8 8.7 4.7 4.7 4.5
⬇️ 1 4 Druva 4.6 9.7 9.6 9.7 9.8 4.7 4.5 4.7
New 5 Redstor Backup and Archiving 4.6 9.3 9.3 9.4 9.4
⬇️ 2 6 Barracuda Backup 4.4 8.9 8.6 9.0 9.1 4.7 4.3 4.3
New 7 IDrive Online Backup 4.4 9.0 9.1 8.9 9.0 4.6 4.5 4.5
⬇️ 3 8 Cove Data Protection (previously N-Able Backup) 4.3 8.7 8.7 8.8 8.1 4.7 4.5 4.5
⬇️ 3 9 Acronis Cyber Backup 4.3 9.3 9.2 9.2 9.1 4.5 4.3 4.1
⬇️ 3 10 Unitrends (a Kaseya company) 4.2 8.7 8.2 8.6 8.6 4.7 4.1 4.6
⬇️ 3 11 Datto SIRIS 4.3 10 9.4 10 9.5 4.5 4.5 4.4
⬇️ 3 12 Arcserve UDP 4.2 8.7 7.7 7.9 8.3
⬇️ 3 13 Carbonite 4.0 8.8 8.8 8.6 8.3 4.3 4.2 4.0

M365 Backup

G2 Capterra
Change from 2023 Rank Overall Meets Requirements Ease of Setup Ease of Use Quality of Support Overall Ease of Use Customer Service
1 365 Total Backup (previously Altaro) 4.8 9.5 9.8 9.9 9.3
2 Veeam Backup for O365 4.5 9.0 8.8 9.0 9.0 4.8 4.8 4.5
3 Acronis Cyber Backup 4.3 9.3 9.2 9.2 9.1 4.5 4.3 4.1
4 Datto Backupify (a Kaseya Company) 4.2 8.8 9.0 8.4 8.2 4.1 4.1 3.9
5 Spanning Backup (a Kaseya company) 4.2 8.7 9.2 8.8 8.5 3.8 3.9 3.4

 

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NETWORK MONITORING

Comparisons & Ratings

The following solutions provide additional visibility and management over SNMP devices (routers, switches, firewalls, printers, IoT devices, etc.) and more.

G2 Capterra
Change from 2023 Rank Overall Meets Requirements Ease of Setup Ease of Use Quality of Support Overall Ease of Use Customer Service
1 Domotz 4.8 9.4 9.5 9.5 9.8 5.0 4.9 5.0
2 NinjaOne 4.8 9.3 9.5 9.4 9.5 4.8 4.8 4.8
New 3 Entuity 4.7 9.3 9.3 9.5 9.4
⬇️ 1 4 Auvik 4.6 8.9 8.9 8.8 8.9 4.7 4.5 4.6
⬇️ 1 5 PRTG 4.6 9.7 8.9 9.3 8.8 4.6 4.4 4.3
New 6 Atera 4.6 9.1 9.2 9.4 9.4 4.5 4.6 4.5
⬇️ 1 7 LogicMonitor 4.5 9.4 8.9 9.1 9.2 4.6 4.3 4.6
⬇️ 1 8 SolarWinds Network Performance Monitor 4.5 9.0 8.2 8.8 8.2 4.7 4.3 4.3
⬇️ 4 9 Nagios XI 4.5 9.4 5.6 8.8 8.8 4.5 4.4 4.1
⬇️ 2 10 ManageEngine OpManager 4.4 9.1 9.0 8.4 8.9 4.6 4.5 4.5
New 11 Progress WhatsUp Gold 4.5 9.2 8.6 8.6 8.2 4.5 4.2 4.5
⬇️ 3 12 Datadog 4.3 8.8 8.5 8.2 8.3 4.5 4.3 4.3
⬇️ 3 13 Zabbix 4.3 8.7 7.3 7.2 7.9 4.7 4.0 4.1

 

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ENDPOINT DETECTION AND RESPONSE

Comparisons & Ratings

The endpoint security landscape is crowded and constantly in flux. To keep things simple, we’ve narrowed this list to endpoint protection products.

G2 Capterra
Change from 2023 Rank Overall Meets Requirements Ease of Setup Ease of Use Quality of Support Overall Ease of Use Customer Service
New 1 Huntress 4.9 9.7 9.8 9.8 9.8 4.8 4.8 5.0
⬇️ 1 2 SentinelOne 4.7 9.4 9.0 9.1 9.0 4.8 4.5 4.6
⬇️ 1 3 CrowdStrike Falcon 4.6 9.3 9.2 9.3 8.9 4.7 4.3 4.2
⬇️ 1 4 Webroot Endpoint Protection 4.6 9.3 9.4 9.3 8.9 4.5 4.6 4.3
⬇️ 1 5 Malwarebytes 4.6 9.6 9.5 9.5 9.5 4.7 4.8 4.5
⬇️ 1 6 ESET 4.6 9.4 8.7 9.0 8.9 4.8 4.8 4.5
⬇️ 1 7 Cisco Secure Endpoints 4.5 9.3 9.2 9.7 9.8 4.7 4.7 4.1
⬇️ 1 8 Sophos Intercept X 4.5 9.4 9.4 9.4 9.0 4.5 4.3 4.2
⬇️ 1 9 VMware Carbon Black Endpoint 4.4 8.4 8.6 8.4 8.6 5.0 4.3 4.5
New 10 Heimdal Security 4.4 9.3 8.7 9.2 9.7 4.8 4.8 4.9
⬇️ 1 11 Microsoft Defender for Endpoint 4.4 8.9 8.7 8.8 8.7 4.7 4.6 4.1
New 12 WatchGuard Endpoint Security 4.4 9.3 8.7 8.7 9.2 4.3 4.3 4.1
⬇️ 4 13 CylancePROTECT 4.2 8.8 8.7 8.6 8.5 4.6 4.5 4.4
⬇️ 3 14 Bitdefender GravityZone 3.9 8.2 8.2 8.1 8.0 4.6 4.5 4.3

 

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About NinjaOne

NinjaOne is the unified IT management platform behind thousands of IT teams worldwide. Our easy-to-use dashboard reduces IT complexity and modernizes IT management. 

With NinjaOne, you get a full-service tool to help you manage your IT environment, including backup, network monitoring, ticketing, endpoint management, software deployment, patch management, and more. By condensing all of your IT management solutions into a unified IT management platform, you can prevent the adverse effects of tool sprawl and work with a single vendor for almost all of your IT management needs. 

We’re proud to be ranked as the #1 remote monitoring & management solution on G2, with the highest satisfaction, usability, and quality of support scores in the category.

G2Crowd Capterra
Overall Meets Requirements Ease of Setup Ease of Use Quality of Support Overall Ease of Use Customer Service
4.8 9.3 9.5 9.4 9.5 4.8 4.8 4.8

Tired of cycling through disparate IT management solutions and being disappointed? Break the wheel and see for yourself why NinjaOne is different. Start your free trial.

Find out why IT teams are switching to NinjaOne
Highest-Rated Satisfaction Highest-Rated Ease of Use Highest-Rated Support
100% Satisfaction Score (G2) 94% Usability Score (G2) 95% Quality of Support Score (G2)

Easy to use. Easy to do business with.

  • No contracts, no getting locked in
  • No implementation fees or hidden costs
  • Free and unlimited training, support, and onboarding

Download the Best SysAdmin Software Guide PDF

Get a PDF version of the complete guide by clicking here or on the image below.

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Next Steps

Building an efficient and effective IT team requires a centralized solution that acts as your core service deliver tool. NinjaOne enables IT teams to monitor, manage, secure, and support all their devices, wherever they are, without the need for complex on-premises infrastructure.

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