This page provides an overview of SaaS Backup, highlighting key concepts and best practices. Discover how NinjaOne’s solution can enhance your IT operations, improve endpoint visibility, and enable proactive management at scale.
NinjaOne SaaS Backup is a fully cloud-native solution that protects critical data stored in cloud-based productivity platforms like Microsoft 365 and Google Workspace. It automatically backs up emails, files, calendars, contacts, Teams data, and shared resources to ensure that businesses can recover from data loss scenarios such as accidental deletion, ransomware, and user offboarding.
Traditional backup tools focus on physical infrastructure, like local servers or desktops. SaaS Backup, by contrast, is built for cloud-first environments. It connects directly to SaaS apps via APIs to protect user data continuously without relying on endpoint-based agents or local appliances.
Currently, the solution supports Microsoft 365 (Exchange, OneDrive, SharePoint, and Teams) and Google Workspace (Gmail, Drive, Calendar, and Contacts). Support for additional SaaS platforms like Salesforce, Dropbox, and Slack is on the roadmap.
No. The service is entirely cloud-hosted. All backup scheduling, data storage, encryption, and recovery are managed through NinjaOne’s cloud infrastructure, which eliminates the need for on-prem resources.
Data is backed up several times a day, typically every 4–6 hours, depending on the workload and API limits of the connected SaaS application. This frequent cadence ensures up-to-date protection with minimal recovery gaps.
Yes. The platform offers granular restore capabilities. You can recover individual messages, folders, calendar events, or documents and either restore them in place or export them to a secure format for manual handling.
Data is encrypted in transit using TLS 1.2+ and encrypted at rest using AES-256. NinjaOne also uses hardened, access-controlled data centers and adheres to best practices in cloud security and data privacy.
Backups run automatically based on your defined policies. You can schedule, monitor, and audit them through the NinjaOne console without the need for any manual intervention once set up.
Yes. Admins can choose which users or shared assets to include or exclude from backup. This provides cost efficiency and aligns with license usage.
Licensing is user-based. You pay for each user whose data is backed up. Shared drives or mailboxes may be priced separately depending on configuration.
Not in a way that protects you from data loss. Their models prioritize uptime, not data recovery. Once data is purged or deleted beyond the retention window, it’s unrecoverable unless you’ve set up a third-party backup.
It protects against accidental deletion, malicious insiders, ransomware attacks, expired licenses, retention policy misconfigurations, and gaps in compliance that could result in legal exposure.
In a data loss event, NinjaOne enables rapid, targeted restoration so that users can get back to work with minimal disruption—ensuring continuity in operations, communications, and customer service.
The cost of data loss can include lost productivity, regulatory fines, legal liability, and reputational damage. SaaS Backup is often less expensive than recovering from even a single major incident.
Yes. With granular search and point-in-time recovery, IT or legal teams can isolate relevant emails or documents—even from deleted accounts—to support eDiscovery and legal hold.
All backup and restore actions are logged. This gives forensic investigators a clear trail of data access, modification, and recovery activities.
Yes. You can still access, export, and restore data during an outage, helping teams stay operational even when SaaS services are temporarily inaccessible.
Because default retention often only applies to active licenses or is tied to specific timeframes. SaaS Backup allows for long-term, independent data preservation regardless of license status.
It’s essential for both. SMBs are often more vulnerable to ransomware and accidental loss, and many don’t have legal teams to recover deleted data via legal channels. SaaS Backup fills this gap cost-effectively.
Yes. It supports multi-tenant management, dynamic user provisioning, and scalable storage policies—making it ideal for IT teams and service providers alike.
Exchange mailboxes, calendars, contacts, OneDrive files, SharePoint sites, and Teams conversations, attachments, and metadata are fully supported and protected.
The solution supports Gmail, Google Drive files (including shared drives), Calendar events, and Contacts. It offers full fidelity backups and point-in-time restores.
Yes. Shared mailboxes (M365) and Shared Drives (Google) are treated as backupable entities and can be managed with custom retention and restore settings.
Yes. The platform captures Teams chat histories, channel content, files shared in Teams, and OneNote notebooks stored in M365.
Absolutely. Admins can assign backup scopes by user, group, department, or domain—allowing flexibility in license allocation and retention strategy.
Their data remains accessible and restorable as long as the retention policy is active. You can recover data from offboarded users without needing to maintain a paid SaaS license.
Yes, if the external user’s content resides in a protected shared location, that data will be captured as part of the backup scope.
Restores maintain original permissions and metadata such as timestamps, user IDs, and folder hierarchy to preserve integrity and context.
Yes. You can retain backup data for inactive users for as long as necessary—even indefinitely—to support compliance, legal hold, and audit readiness.
Yes. SaaS Backup supports multiple versions of files or emails so you can restore a specific version based on the point-in-time need.
Yes. The platform offers indexed, full-text search across all users, mailboxes, and files—making it easy to locate data quickly for recovery or legal review.
Most restore operations are completed in minutes. Small file-level restores are often instant, while large mailbox or drive restores may vary slightly based on volume.
You can restore back to the original user account, to a different user, or export the content as a downloadable package for offline access.
By default, restore access is limited to admins. However, role-based access controls allow for delegation of restore permissions to select users or helpdesk roles.
Yes. Every backup job, restore operation, and admin activity is logged and timestamped for auditing and compliance purposes.
Dashboards and alerts notify you of success rates, skipped items, and failures. You can receive summaries by email or through integrated IT alerting systems.
Yes. NinjaOne offers APIs to retrieve backup status, metadata, and usage stats, enabling integration with reporting tools or ticketing systems.
Yes. You can apply distinct retention policies per app, department, or user segment—balancing regulatory needs and storage costs.
Bulk restore tools are available for large-scale recovery projects. You can select entire folders, mailboxes, or user groups and restore them concurrently.
Yes. Cross-tenant restore is supported if you have administrative rights to both environments, which is especially useful during M&A or client migrations.
NinjaOne supports data immutability, export logging, role-based access, and geographic data residency—all of which align with major compliance frameworks.
Yes. All backup and retention events are timestamped and auditable, and reports can be exported to demonstrate compliance during audits.
NinjaOne operates in accordance with SOC 2 Type II and ISO 27001 standards. Certification status can be shared upon request.
If a user’s SaaS account is encrypted or deleted due to ransomware, you can instantly roll back to a pre-attack backup version and restore critical data with minimal impact.
Yes. The platform provides immutability options and access controls to prevent tampering or accidental deletion of backup archives.
You retain access during a defined grace period, after which the data is deleted in compliance with retention policies and privacy agreements.
Yes. NinjaOne supports multi-tenant architecture with full role-based isolation, consolidated reporting, and client-specific billing.
Yes. Data centers are located in multiple regions (US, EU, APAC) and customers can choose where data is stored to meet sovereignty requirements.
Native tools offer limited retention and poor recovery workflows. SaaS Backup offers deep search, granular recovery, long-term storage, and multi-app support in a centralized UI.
NinjaOne combines ease of use, fast deployment, granular recovery, deep integration with the NinjaOne platform, and a strong security/compliance posture—all in a single, cost-effective solution.