What is the Ninjarmm Agent?

Ninjarmm Agent is a software component used in the NinjaOne Remote Monitoring and Management (RMM) platform. It is installed on endpoints such as desktops, servers, and mobile devices to facilitate various IT management tasks.

The agent collects data about the health and performance of the device and sends this information to the NinjaOne console for monitoring purposes. Additionally, it allows IT administrators to perform remote administration functions. 

Key functionalities provided by the Ninjarmm Agent include: 

  • Monitoring: It continuously monitors system performance, health metrics, and network activity, providing real-time alerts for any issues or anomalies.
  • Remote Management: IT administrators can perform remote support tasks, such as accessing files, running scripts, or even remotely controlling the device.
  • Patch Management: The agent helps in automating the deployment of software updates and patches, ensuring that all systems are up-to-date and secure.
  • Inventory Management: It keeps track of hardware and software inventory on the managed devices, providing detailed reports and insights.
  • Automation: The agent allows for the automation of routine IT tasks, such as maintenance scripts and system cleanups, improving efficiency and reducing manual effort. 

Does the NinjaOne RMM agent track my computer?

NinjaOne RMM agent monitors the health and productivity of an endpoint, secures and updates computers, enables IT to remotely support users, helps IT keep track of company assets, and automatically remediates common IT issues. The agent does not monitor user productivity or behavior, monitor browsing behavior, see, or share user passwords, or track your location. 

What are the advantages and disadvantages of using a software agent monitoring and management solution versus an agentless solution?

The following table shows advantages and disadvantages of both solutions:





Requires installation of software on each device 

No software installation required on devices 


Can be cumbersome to scale with many devices 

Easier to scale as new devices are added 

Visibility & Control 

Provides deep visibility into device performance and health 

Offers limited visibility into device activity 


Enforces security policies, deploys updates, and monitors for threats. 

May lack real-time endpoint protection capabilities. 

Resource Consumption 

Can consume system resources on the monitored device 

Lower impact on device performance 

Offline Capabilities 

Continues to collect data and perform tasks even when devices are offline. 

Limited ability to monitor offline devices or disconnected endpoints. 


Automates updates, patches, and configurations, improving efficiency. 

Limited automation capabilities 

Remote Access 

Enables remote troubleshooting and resolution without user intervention. 

Limited remote access capabilities 

Next Steps

Ninjarmm FAQs

A software agent is used in an IT managed network because it provides detailed real-time monitoring and control over endpoints. Agents enable automated tasks such as patch management, backups, and security enforcement directly on devices, ensuring greater efficiency and better security. Additionally, they offer comprehensive data collection and centralized management, which are essential for proactive IT maintenance and support. Despite requiring more resources and maintenance, the enhanced capabilities and deeper insights that agents provide make them more effective for comprehensive IT management.

Yes, the NinjaOne RMM agent is safe to use, it uses encrypted communication to transmit data between the endpoint and the management console, ensuring that sensitive information is safeguarded during transmission . It meets or exceeds the individual requirements of HIPAA, GDPR, CCPA, and other security regulations. 

Remote Monitoring and Management (RMM) is widely used in IT management and support because it contributes to smoother IT operations, improved security posture, and better overall performance for organizations that depend on a robust IT infrastructure. 

Here are some of the key benefits: 

Proactive Monitoring: RMM tools allow IT professionals to monitor servers, workstations, networks, and other endpoints remotely. This proactive monitoring helps detect problems early before they become larger problems. 

Improved efficiency: By automating routine tasks such as patch management, software updates, and system checks, RMM tools help IT teams work more efficiently. This frees up time for more strategic initiatives. 

Reduced Downtime: Early problem detection means faster resolution times, minimizing downtime for businesses. IT teams can often resolve issues remotely without needing to physically visit affected systems. 

Enhanced Security: RMM tools often include security monitoring capabilities such as antivirus updates, intrusion detection, and policy enforcement. This helps maintain a secure IT environment and protects against cyber threats. 

Centralized management: With RMM, IT administrators can manage multiple endpoints from a centralized dashboard. This centralized approach simplifies management tasks, improves visibility, and ensures consistency across the network. 

Scalability: RMM tools are scalable, meaning they can handle the management needs of growing businesses without requiring significant additional resources. 

Cost efficiency: By reducing downtime, improving efficiency, and automating tasks, RMM can reduce IT support costs over time. It also helps businesses avoid the costs associated with major IT outages. 

Remote Access: RMM tools often include remote access capabilities, allowing IT teams to troubleshoot from anywhere, which is especially valuable in today’s distributed work environments.  

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