Up Next
IT Ops Security Summit
Tuesday, May 10 | 9:45am ET | 1:45pm GMT
Don't miss an epic 1-day virtual event geared toward helping admins, MSPs, and IT leaders secure the most challenging devices and users in their environments.
With eight sessions packed full of real-world tactics and practical takeaways, you'll hear leading practitioners and experts cover the following and more:
- Realistic takes on best practices, and what to do when “basics” are anything but
- Tips for fighting alert fatigue, misconfigurations, and burnout
- Zero-day patching and endpoint hardening workshops
- Tactics for securely managing legacy software and systems
- Demystifying incident response planning and cyber insurance
Not to mention we're giving away a treasure trove of great resources and prizes.
Previous Chats
Miss a chat? Grab bonus materials and watch it on-demand.
April 14, 2022
Getting Back into In-Person Sales & Networking
As the world opens back up, are you missing in-person sales and networking opportunities that growth-focused MSPs are jumping on?
View this recording of a special live chat discussion with growth and revenue expert Adam Slutskin, the channel veteran behind wildly successful worldwide sales and marketing strategies at Liongard, ConnectWise, and others.
George Bardissi, bvoip CEO & founder as well as lead organizer of the Channel Strong Tour also joined the live chat. If you've seen the Channel Strong Tour on social media in the past two years you know he's someone that knows a thing or two about successful in-person sales and marketing events.
Check out the recording to hear us cover the following and more:
- What aspects of selling are prime for shifting back to in-person
- What aspects aren't (and may never be again)
- The biggest opportunities available to MSPs right now for differentiation and growth
- Ideas for revenue-generating in-person events that pack the most ROI
- Tips for shaking off the rust and reestablishing an optimized sales cadence
Materials
March 31, 2022
April Phools' Phishing Challenge
Can you do what you advise your clients and spot a phishing attempt when you see one?
Can you do what you advise your clients and spot a phishing attempt when you see one? Watch this "April Phools" edition of our MSP Live Chats series with special guest Connor Swalm, CEO of Phin Security, who showcased the latest tricks and tactics attackers are using to get victims on the hook. Don't miss OITVOIP CEO Ray Orsini, Lifecycle Insights' Alex Farling, and the rest of our panel as they played a high-stakes game of "spot the phish" on the LIVE event.
Check out the recording to hear us cover the following and more:
- The latest cyber insurance requirements re: phishing and security awareness training
- Right and wrong ways to do phishing simulations that can have clients either singing your praises or looking to take their business elsewhere
- Examples of effective training materials and tips for making training a compelling and profitable part of your services
Materials
March 17, 2022
Feeling Lucky? Reducing Your MSP's Biggest Risks
See what you missed during our special St. Patrick's Day edition of MSP Live Chats!
It's your chance to hear candid conversations about the biggest risks facing MSP owners today — including which risky bets on growth you should avoid AND which to take!
Watch the replay with special guests Tom Lawrence (Lawrence Technology Services) and Georg Dauterman (Valiant Technology) to hear our takes on:
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The biggest risks you need to actively manage for (including security risks as well as specific scenarios like losing your biggest customer, employee burnout, etc.)
- Risks you absolutely SHOULD take as an owner when you're starting out and growing — and how to be smart about it
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The most important early bets to make that can pay off huge for you down the line
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Stories of how your fellow MSPs overcame the worst strokes of bad luck — and how you can, too
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How to make your own "luck" with the right prep and help
Materials
March 3, 2022
Making Customer Success Your Competition Killer
Your customers’ expectations and demands around IT are changing.
Want to learn how you can better align your work with their evolving business goals and priorities? And ensure that you don’t just win new customers, but that you win them for life?
Watch our MSP Live Chat with Lifecycle Insights CEO Marnie Stockman. Not only is she an expert in MSP customer success, she literally wrote the book on it.
You'll walk away knowing the following and more:
- What best-in-class customer success actually looks like for MSPs, and where those practices fit alongside customer support and account management
- How to transform ad-hoc customer success efforts into repeatable, scalable processes
- What metrics to track to measure customer success
- How to avoid being blindsided by churn by learning how to spot and address early warning signs faster
- Practical ways customer success efforts can take your sales and marketing to the next level
Materials
February 17, 2022
IT Love Fest
Watch the recording of our celebration of everything you love about IT.
We served up Valentines to everyone's favorite free open-source tools and scripts PLUS shared stories of exceptional support that made users feel the love and show it back.
- Hear what free, open-source tools your peers are using, loving, and can't live without 😍
- See examples of above-and-beyond support and creative extra touches that make users feel the warm and fuzzies 💘
- Learn how to turn ad hoc user appreciation into hard data you can use to prove value and ROI 📊
- See who won our awesome prizes 🎁
Resources
- See the "Top 10 Most-Loved Open Source Tools" list (from our survey results) + bonus "honorable mentions" cited by our panelists & audience
- Download your own "IT Helpdesk Fortune Teller"
- Read Elizabeth Copeland's fantastic article on providing better support experiences: "Walking the Line: Technology and Empathy"
- See the full slide deck with the best "thank-you's" from end users and more
CyberDrain CTF bonus session resources
- Check out our bonus session all about the CyberDrain CTF competition, which officially starts on Monday, Feb 28 (there's still time to register & compete to win sweet prizes 🙂)
- We also highlighted quite a few great technical blogs that share scripts and more:
- Kelvin Tegelaar's CyberDrain blog
- Mikey O'Toole's homotechsual.dev
- Gavin Stone's Gavsto.com
- Luke Whitelock's MSPP
January 27, 2022
2022 Big Trends & Predictions for the Channel
What big-picture trends are set to have a major impact on the IT channel this year? And how are forward-thinking MSPs positioning themselves to take advantage?
Get out of the weeds and start thinking long-term opportunities by watching this special MSP Live Chat with channel expert and Forrester Principal Analyst Jay McBain.
Hear some of Jay's hottest takes on the following and more:
- How shifts in client demographics — and the way they prefer to buy services — are set to affect MSPs
- MSPs' place in the world where 76% of SMB owners think their current business model will be unrecognizable in 5 years
- Who's set to be the biggest resell winners and losers from radical changes in marketplaces
- What new type of trusted advisor your clients will need you to be moving forward
Materials
January 13, 2022
2022 Resolutions + 4 Sales-Free Ways to Boost Your Valuation
We’re looking down the barrel of another challenging year — how should you be adapting your plans to grow your business without burning yourself or your team out?
The top MSPs are heading into 2022 with a focused strategy and clear objectives. But even the best-laid plans can come up short if you’re not actively adjusting for blindspots and things simply beyond your control. Watch our first MSP Live Chat of the new year, where Chris Ryne from Growth Achievement Partners walks through how to implement a more achievable, resilient growth plan for 2022.
Watch the full recording to learn:
- 4 ways to improve and add value to your business that DON’T involve sales
- Actionable tips for de-risking your business
- How to get out of your own way as an MSP owner
- Understanding the current state of MSP M&A and where trends are headed
- How to calculate how much your MSP business may be worth
Resources
December 16, 2021
IT Festivus
See how we rang in "a Festivus for the Admins of Us"
This season, we teamed up with OITVOIP, Lifecycle Insights, Gradient MSP, and Valiant Technology to celebrate the most magical holiday of all — the one where IT pros finally got the chance to air their IT-related grievances, boast about their feats of IT strength, AND win some extremely cool prizes.
All in the company of some of our favorite experts and peers.
What's the deal with IT Festivus?
- We closed out the year with a can't-miss, one-of-a-kind gathering of kindred spirits
- We laughed and cringed while sharing big wins and complaints re: working in IT in 2021
- We gave out prizes for "best grievance," "best feat of IT strength," "best holiday sweater," and more
- PLUS, we subjected our guest panel to trying some truly disgusting jelly beans
Materials
December 2, 2021
Automation, Chatbots, and the New Customer Experience
As an MSP, your availability to your customers and prospects is one of your top competitive advantages. So, how do you scale it?
Today's customers don't just want to communicate with you on your terms. They want you to be reachable the very moment that they need you, via the tools and apps they're already using.
In this MSP Live Chat, ChatStyle.ai founder Chris Dix joined us to discuss how forward-thinking IT providers are reacting to this demand by leveraging chatbots and automation to provide "real-time" messaging and support — without compromising their standards for customer experience.
Watch the recording to hear hot takes on the following and more:
- Right and wrong ways to utilize chatbots
- How to use automation to get faster responses from customers
- Where customers draw the line between feeling helped and feeling duped
- What it means to take an "omnichannel" approach to support
- What specific parts of support and sales workflows can best be automated with bots
- How much MSPs should be adapting their own workflows to meet their customers where they are
Materials
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