Artis
by Artis
Category
Use Case
- ERP, Self-service
Website
An integration for the business needs of MSPs
Overview
The integration between Artis and NinjaOne allows monitoring information to appear in the Artis ERP environment.
Features
Real time endpoint data
Monitoring data is synchronized with Artis, providing instant visibility into the status of customer equipment. This allows technicians to make faster and more accurate diagnoses.
Automatic Ticket Creation
When an incident is detected by NinjaOne, a ticket is automatically generated in Artis. All the necessary information is pre-filled to allow for faster resolution.
Endpoint maintenance information
Endpoint data from NinjaOne is automatically integrated into Artis. Each device can be associated with a maintenance contract, allowing immediate identification of its coverage when receiving a call or a ticket.
End user self-service
The connector also allows an end user to trigger a ticket directly from their workstation, via the NinjaOne agent. The ticket is created in the client extranet developed by Artis, simplifying the incident reporting process.
Remote Access from Artis
From Artis, technicians can access NinjaOne's remote access resolving incidents without switching tools.
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