University of Southern Queensland

Industry:

Education

Headquarters:

Australia

Products Used:

Endpoint Management, Patch Management

University of Southern Queensland Supports and Secures Hybrid Learning with NinjaOne

Challenges

Previous solution unable to scale to modern, hybrid learning environment
Bloated IT stack
Poor third-party patching
Unreliable warranty tracking

Results

One week to deploy NinjaOne to 4,000 endpoints
Scalable, modern endpoint management
Eliminated 3 tools with NinjaOne
Automated patching saves up to 3 days per month
50% faster patch deployment
Enhanced warranty tracking

Industry:

Education

Headquarters:

Australia

Products Used:

Endpoint Management, Patch Management

Overview

The University of Southern Queensland (UniSQ) is a public research university in Australia with 17,000 students and around 1,600 faculty and staff at three distinct campuses in Toowoomba, Springfield, and Ipswich. As an international teaching and research university that consistently ranks in the top 2% globally, UniSQ has always been committed to ensuring that student needs are at the forefront of everything they do to deliver a contemporary learning experience, including the ability to teach in person and remotely.

The biggest challenge the UniSQ IT team faces is keeping pace with the constant advances to learning tools, technology, procedures, and systems. It’s imperative for the UniSQ IT infrastructure to remain scalable, flexible, and available so online learning remains easily available. Learn how UniSQ turned to NinjaOne to support and secure hybrid learning.

Proactive vs. reactive endpoint management

With NinjaOne on the job, UniSQ’s IT team is more proactive in their day-to-day workloads. Rather than assigning 10 people to handle trouble tickets as they come in, the team uses the NinjaOne console to proactively identify trouble spots and resolve them before they impact end users.

All-in-one platform drives ROI

In just the first 90 days, UniSQ consolidated three tools into the NinjaOne platform, reducing context switching and saving the team time.

Change management simplified

The transition to NinjaOne was seamless, transparent, and easy. The NinjaOne support team’s responsiveness and expertise was a huge factor in facilitating a smooth transition. At one point, UniSQ needed assistance setting up SSO. They logged a call and a NinjaOne engineer helped them get SSO set up just 30 minutes later.

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