NinjaOne is Telprom's Reliable Partner for Achieving Steady Growth

Challenges

– Lack of scripting leads to less flexible
– Unreliable remote access
– Complex IT tech stack
– Lack of scalability

Results

– Tripled endpoint management capabilities
– Security scores consistenly close to 100%
– Improved endpoint management with multi-tenancy
– Ease of use of multi-tenant dashboard
– Increased endpoint compliance

Overview

Telprom is a Managed Service Provider that has been supporting customers across all Slovenian industries for the past thirty years, focusing mostly on logistics and retail. They function as a one-stop-shop for their clients: maintaining IT equipment, managing on-premises data centers, delivering cloud services, running system integration projects, refreshing hardware, supporting new business processes and running cybersecurity services. Additionally, Telprom acts as an internet service provider in Slovenia’s capital, Ljubljana.

In 2022, Telprom’s technicians had enough of tools that were not able to sufficiently satisfy their needs. Štefan Šuštar, Telprom’s Sales Director, has been with the company for 13 years and remembers the initial reasons that made them look for a unified endpoint management tool: “We used N-able and Panda before; they lacked flexibility, were harder to use, agents weren’t always available, remote access failed when we needed it, and there was no scripting. We kept waiting for updates that never came.”

Simplicity – designed for MSPs

“MSPs like Telprom often support clients with varied operating systems. NinjaOne allows them to manage all client environments – regardless of OS – from a single multi- tenant dashboard. This lets them script updates, generate OS-specific reports, and resolve issues faster without the need for additional plugins or OS-specific configurations.”

scalability graphic

Fast deployment for a scaling customer base

“Since Telprom made the switch to NinjaOne, they were able to expand their customer base, almost tripling the number of endpoints they manage. Šuštar, Sales Director, explains that “once a customer agrees, rollout just takes a few days,” giving Telprom the opportunity to expand their business.”

NinjaOne reporting dashboard

Keeping security scores high and clients informed

With NinjaOne, Telprom keeps their customers up to date and stays accountable, without the need for additional communication efforts: “Each managed customer now receives a monthly report with a security score that’s close to 100, plus a list of endpoints, installed patches, and actions taken to secure devices. It’s automated and goes to the customer’s IT leadership.”

Industry

  • MSP

Headquarters

Slovenia

Products Used:

  • Autonomous Patch Management, Bitdefender Integration, Endpoint Management, NinjaOne Remote, SentinelOne Integration
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