Fast, Lightweight IT Management Empowers GEMBA’s Creative Workforce

Challenges

– Small IT team, large creative workload
– Decentralized, remote production environment
– Limited network infrastructure
– Slow and unreliable legacy tools

Results

– Zero downtime during remote rollout
– Autonomous patching improved stability and security
– Fast deployment completed in one week
– 2-person IT team delivering enterprise-level support

Overview

GEMBA Inc. is a Tokyo-based creative studio specializing in cutting-edge CG video production for films, anime, and games. Founded in 2006, GEMBA manages around 70 employees and on-site collaborators who work on end-
to-end production from design to delivery. With a small IT department of only two members supporting dozens of artists and directors, the company needed a technology partner that could match its creative speed.

After the COVID-19 pandemic, GEMBA shifted to a remote-based production system. By 2025, the studio faced a critical milestone: the simultaneous rollout of over 100 company-issued PCs to employees’ homes and offices, coinciding with the end of Windows support. Approximately 30–40% of staff lacked wired LAN connections at home, creating additional risk for configuration errors and downtime.

“We needed something light, fast, and field-ready—something our creative team could rely on without hesitation,” recalled Director Tetsuya Nakano. The team sought a single endpoint management platform to centralize operations, streamline deployments, and empower their small IT staff to deliver enterprise-grade support at scale.

Innovation graphic

Lightweight design, instant results

After evaluating multiple platforms, GEMBA chose NinjaOne for its speed, lightweight architecture, and intuitive remote remediation. “We noticed the difference immediately — screen reactions and command execution were fast, even during the first test,” said Senior Engineer Daiki Wakabayashi. “It wasn’t just easy after deployment—it was easy from the very start.”
Happy customer graphic

Partnership backed by real support

NinjaOne’s responsive support team—primarily in English but accommodating Japanese inquiries—helped GEMBA transition smoothly from evaluation to adoption. “They respond immediately when we hit a snag. That peace of mind lets the field team keep moving forward,” said Wakabayashi.

scalability graphic

Smooth rollout across every environment

Starting from the creation of various configurations, GEMBA successfully completed its NinjaOne rollout—across both remote and on-site environments—in just one week. The process combined automated agent registration, policy application, and remote corrections to address any missed settings. Even in bandwidth-limited environments, NinjaOne’s small agent footprint ensured reliable delivery without interrupting creative workflows.

Industry

  • Media & Entertainment

Headquarters

Japan

Products Used:

  • Autonomous Patch Management, Endpoint Management, NinjaOne Remote
Read Full Story
Free Trial

You might also like

See more stories

Zero Latency VR Delivers Mind-Blowing Customer Experiences with NinjaOne

Wood ITC Nets 15 New Customers Leveraging NinjaOne

Westcare Clinic Leverages NinjaOne to Cut Costs and Boost Productivity

See more stories
Ready to simplify work with unified IT?
Try NinjaOne Free
Explore Demos