Key Points
- NinjaOne Chat lets technicians message the person logged in to a managed device in real time from the NinjaOne web app, without a phone call, a new ticket, or a remote session.
- Technicians start a chat from a device page or device search, and the user replies in a chat window on their desktop.
- Typing indicators and read receipts show where each conversation stands, and technicians can run several chats at once from the Chat drawer.
- Chat is integrated with Ticketing, so conversations are captured in the ticket and transcripts can be downloaded from Activities.
- Technicians can gather context before troubleshooting and send updates, such as a heads-up before a reboot, during longer fixes.
- NinjaOne Chat is technician-initiated and available for Windows devices at launch.
What is NinjaOne Chat?
When a user needs a quick answer, a phone call or a new ticket can slow everyone down. NinjaOne Chat gives you a faster option: message the person logged in to a managed device right from the web app, get what you need, and move on, with no scheduling or waiting on a callback required.
The whole session is driven from the NinjaOne UI, with no remote session required. Start the chat from a device page or device search, and the user replies in a chat window on their desktop. Since messages move in real time, a quick question, a status update, or a short step-by-step walkthrough can happen on the spot. Typing indicators and read receipts show you where things stand, so you are never left guessing whether your message landed.
Simplify remote IT support
Where does NinjaOne Chat fit between email and phone?
Chat sits in the sweet spot between email and phone. It’s faster than waiting on an email reply, and a technician can manage several conversations at once instead of being tied up on a single call. With Chat integrated directly into Ticketing, every conversation is captured in the ticket, so you get the speed of real-time communication without losing the record.
Make your first 30 days count
What can technicians do with NinjaOne Chat?
What you can do:
- Start a chat with the logged-in user from the device page or device search.
- Send and receive messages in real time, with typing indicators and read receipts.
- Run several chats at once and switch between them in the Chat drawer.
- End a session when you are done or hand it off to a second technician when one joins.
- Download the transcript from Activities once the session ends.
Chat also gives you context before you start troubleshooting, so you can skip the usual back-and-forth. When a user describes what they are seeing, you walk into the fix already knowing what to check. On longer fixes, a quick heads-up before a reboot or a short progress update keeps users in the loop. Over time, these fast check-ins replace long ticket threads, which saves your team time and keeps users productive.
NinjaOne Chat is technician-initiated and available for Windows devices at launch.
