Not too long ago, devices used for work could only be accessed at the office, which meant that the end users of those devices had to travel to that location. Managing those end users was simpler because the devices were contained in a single area.
These days, people own multiple devices and use many of them to get work done at home or on the go. In 2022, it was reported that about a quarter of U.S. employees work remotely. With end users being so spread out, it can make end-user management a much larger challenge. The changing demands for mobility and the constant need for a smooth end-user experience make end-user management a crucial component of an optimal IT environment.
End-user management is critical for any organization that regularly uses technology or has undergone a digital transformation. Effective end-user management enables organizations to have productive and well-functioning IT environments.
What is end-user management?
Tech Target describes end-user management as a, “delicate dance of collaboration tools, devices, security, ease of use, and more.” It’s about being able to manage your organizational assets and control the end-user environment on those assets.
End-user management is also about striking a balance between security and productivity. While at times it may be tempting to lock your business data up and store it away so it’s not vulnerable, your end users need access to the information to perform their duties and effectively do their jobs.
When discussing the topic of end-user management, end-user management and endpoint management are cohesive elements that are necessary to ensure that, when end users are manipulating data and working on the devices, your organization’s IT environment is protected, secure, and operates seamlessly.
Impact of poor user management
User management can make or break the successful use of technology in the workplace. Your entire IT infrastructure could be perfect, but with poor user management, it could quickly break down.
Increased risk of cybercrime
Careless end users who are not effectively managed or restricted within your organizational technology can wreak havoc on the company. If an attacker gets ahold of an employee’s credentials who has unrestricted access, cybercrime becomes an immediate threat and concern.
Poor user management also results in less organizational efficiency and productivity. Time is money, and the more time that’s spent trying to manage end users, the less things get done.
Frustrated end users
When users aren’t effectively managed, it not only frustrates the operation of the IT environment as a whole, it also frustrates the end users themselves. It’s important to set parameters and inform users about what they are or are not allowed to do. It will be much easier for users to accomplish their tasks with this knowledge.
Inadequate end-user management and support results in poor end-user experience and a variety of tech issues. Both these outcomes can influence the profit of the business and have undesirable effects financially.
4 reasons you need to manage and support your end users
1. Secure organizational data
One of the top reasons to manage and support your end users is to protect the data in your organization. This includes data that applies to the entire business down to the personal information of an employee. Actions like changing permissions or restrictions on end-user devices, or training the end users themselves on the rules of the IT environment, help you to secure data while simultaneously aiding end users.
2. Quickly resolve tickets and remediate issues
Ticketing is a fast way for end users to notify you that they are having a problem with a device in your business’s IT environment. Quickly resolving these tickets and fixing the associated issues contributes to a well-functioning IT environment while resulting in satisfied and supported end users.
3. Boost productivity
End-user management, when carried out efficiently, supports end-user productivity. It is important to keep users within certain boundaries in your IT environment, but make sure they have access to all the resources they need and understand what actions are allowed within the IT environment. With the right tools and knowledge, end users can get more done in less time.
4. Create an optimal IT environment
End users are the people manually operating the machines and devices that are part of your business. Managing your end users helps you to assert a level of control over the most unpredictable part of an IT environment. Also, by putting forth concerted efforts to support and supervise end users, you can help create the best tech environment for your organization.
How endpoint management software helps you manage your end users
Endpoints can be the connection between you and your end users. Thus, effective endpoint management is one way you can better manage end users. Endpoint management software helps you to address these pain points related to end users in your organization:
Dysfunction or failure of end-user devices
When an endpoint is malfunctioning or stops working for an end user, it can cause issues with productivity and waste a lot of time. With endpoint management software, you can monitor endpoints and keep track of device health to resolve issues before they progress into larger problems.
Excessive time spent for ticket resolution
Trying to resolve end-user tickets without any context is a losing battle. Get real-time endpoint data attached to each ticket so you can investigate what may have gone wrong on the endpoint.
Manual user endpoint management processes
Rather than going to every individual device to update software or manage configurations, endpoint management software can automate those tasks. You can also perform user endpoint management tasks remotely through agent-based RMM software.
Use NinjaOne’s endpoint management software to better manage end users
NinjaOne’s unified IT management solution provides endpoint management software that’s 100% cloud-based, making it easier for you to manage your end users in the modern workforce. It’s also equipped with automated tools and gives you full visibility into your IT environment. Start improving your end-user management and sign up for a free trial today.
Building an efficient and effective IT team requires a centralized solution that acts as your core service deliver tool. NinjaOne enables IT teams to monitor, manage, secure, and support all their devices, wherever they are, without the need for complex on-premises infrastructure.
Learn more about Ninja Endpoint Management, check out a live tour, or start your free trial of the NinjaOne platform.