How to document backup coverage gaps across core SaaS apps. Every part of your organization's data protection strategy should be evaluated to identify potential backup coverage gaps. Here's how you can detect gaps in your backup coverage across your organization's SaaS applications. Before we begin, be sure to subscribe to NinjaOne's IT Video Hub and our YouTube channel for more tech content like this. A guide to addressing SaaS backup coverage gaps. In enterprise environments, SaaS applications like Microsoft 365, Google Workspace, and Slack are commonly used for business communication, collaboration, and productivity. Therefore, protecting SaaS data and regularly checking for coverage gaps are crucial for maintaining business continuity and supporting reliable workflow. Step one: Inventory SaaS workloads by platform. To ensure appropriate backup coverage for these tools, you need to first take inventory of all SaaS platforms used across your organization and record them in a CSV inventory file. Step two: Review native retention versus true backup. Then, review each platform's native protections and from there, highlight the gaps. Take note of native features such as the recycle bin, version history, and retention policies, as well as retention windows, point-in-time recovery capabilities, and coverage for private or direct messages. Step three: Audit current backup tool coverage. Next, confirm which SaaS workloads are actively protected by your organization's backup solution. Review your organization's retention and backup policies, particularly the requirements for retention periods, backup frequency, recovery points, and restore granularity. Document the results in a gap analysis matrix that clearly shows which workloads are covered, partially covered, or uncovered. Steps four and five: Document risks in business language and recommend remediation actions. Once you have documented these gaps, you will need to communicate them to clients and other business stakeholders. Explain the risks of unprotected SaaS data in clear, non-technical language and recommend actions to close the identified gaps. Classify data as critical, valuable, or useful so you can prioritize its protection. Then, recommend solutions such as retention policy adjustments, compliance holds, or third-party backup tools. Identifying and addressing SaaS backup coverage gaps helps protect critical business data, strengthen recoverability, and reduce the risk of operational disruption. For more information, check out our official blog post on how to document backup coverage across SaaS apps, linked in the description below.