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Unified IT

Align IT teams with end users to drastically improve IT outcomes.
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See what IDC has to say about Unified IT Management.

What is Unified IT Management?

Unified IT management focuses on centralized and remote IT management to drive radical efficiency for IT teams, deliver on IT automation at scale, reduce risk across IT operations, and improve the productivity and satisfaction of today’s hybrid, remote, and distributed workforces.

Unlike traditional approaches to IT, unified IT management aligns the entire IT organization around the goal of driving business growth and productivity by avoiding, negating, and solving business user pain. By focusing on user outcomes, unified IT management highlights the impact of IT on business growth and elevates IT operations to a strategic business contributor.

According to industry analysts IDC, an integrated approach to IT management delivers:

  • Plug-and-play toolsets that simplify operations
  • Unified data models that support tool integration
  • Increased opportunity for automation
  • Improved IT efficiency
  • Improved performance and availability
  • Improved user satisfaction.

The Unified IT Management

Centralize and consolidate IT management

ITSM, ITAM, ITOM, RMM, BDR, IDP… IT teams use 20+ tools on average to manage endpoints, secure their environment, and support end users. Consolidating solutions and centralizing management drives radical efficiency, improves security, and helps you make better informed decisions.

Make automation part of your DNA

Complex tasks are prone to human error and repetitive tasks take time away from critical projects. IT teams must invest in automation to drive standardization, reduce human error, and drive radical efficiency across all IT function. Mature automation drives better technician outcomes and allows IT to focus more on strategic outcomes.

Deliver user productivity and satisfaction

IT is the enabler of business and needs to be recognized as a strategic contributor. Aligning IT goals and processes behind delivering business-user productivity and satisfaction helps ensure IT has the resources, influence, and buy-in to make an impact.

Align behind modern workflows

The way people work and businesses organize themselves is changing and becoming more distributed. IT leaders need to align behind these norms, ensuring IT management tools and processes fully and natively support distributed endpoints and users.

Benefits of Unified IT Management

Radical IT efficiency

Centralized management and automated workflows drive productivity and reduce support strain.

faster issue remediation

Improved security

Enhanced visibility into endpoint and user activity – along with automated alerts and mitigation – is more essential than ever to securing modern environments.

90% faster patching with higher patch compliance rates

More productive users

More proactive and efficient support combined with standardized delivery ensures end-users are more satisfied and productive.

fewer support tickets

Reduced risk

Building a single source of truth for IT makes it easier to set and maintain compliance baselines.

Up to 80% reduction in downtime

Reduced costs

From reducing stack complexity to reducing training requirements for technicians, unifying IT operations helps reduce IT costs without losing capabilities.

>5% lower
IT costs

Source: Optimizing IT Management at Midsize Organizations: A Unified Platform Approach

Why now?

The way we work is changing. IT teams have not had the bandwidth or time to adjust their own processes. While productivity suites and end-user applications have transitioned to a cloud-based SaaS model that supports modern work environments, IT tools have lagged behind, requiring on-premises, network- or domain-based models to deliver services.

Cloud vs On-Prem

The above chart shows the percentage of IT teams leveraging on-premises versions of software versus cloud-based solutions. Based on a 2021 Ninja survey.

That model works well for traditional location-based work environments, but treats remote and distributed employees as second-class citizens. With almost two-thirds of American employees working at least partially remote in 2022, IT teams need to unify IT operations to deliver modern IT services.

Your world without Unified IT Management

Without unified IT management, your IT team is likely using dozens of tools to support end users, manage endpoints, and maintain infrastructure. Those tools are often either poorly integrated or not integrated at all, leading to constant context switching, unaligned sources of truth, and inefficient workflows.
Without IT Ops

The Unified IT
Management Platform

NinjaOne is the world’s first unified IT management platform, designed to simplify IT operations, make IT teams more efficient, and enable greater business productivity.

Quick to deploy, easy-to-use, with a single intuitive UI

Pay monthly for what you need, no cancellation fees

#1 ranking in technical support for 3 years in a row

Free onboarding, free training, free support

Ready to become
an IT Ninja?

Learn how NinjaOne can help you simplify IT operations.

Capterra Shortlist 2024

G2 Endpoint Management Leader Spring 24

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