Challenge
Baseline management wasn’t enough at scale
When the lead infrastructure engineer joined, the organization’s endpoint estate was divided. Some devices operated on legacy on-premises infrastructure, others had already migrated to the cloud. His focus was to unify all systems under in-house control.
The team relied on Microsoft Intune as the core MDM solution for zero-touch device deployment and policy control. However, Intune had limitations. Third-party application patching required engineers to manually build and maintain detection and remediation scripts, which was time-consuming, inconsistent, and impractical at scale. They implemented an RMM tool called GoToResolve with the hopes of resolving this issue, but after a year, it had not shown any progress.
With more endpoints moving in-house, the gaps became increasingly obvious. Patch updates ran without real-time insight into patching status and priorities. Asset tracking was managed in a basic tool that was, essentially, a fancy spreadsheet. Employees worked across offices, homes, and client sites, and supporting the devices outside the managed estate was a persistent challenge.
The team re-evaluated tools and NinjaOne — a platform the lead engineer trusted from a previous job — proved to be the best fit.
Solution: Why UK Healthcare Provider Chose NinjaOne
Better together: NinjaOne and Intune as a unified stack
Today, the healthcare provider uses NinjaOne alongside Intune. “Intune gives us the baseline,” says the lead infrastructure engineer, “but NinjaOne gives us operational control.”
Both tools are complementary layers, each doing what they’re best at. Intune handles zero-touch device enrollment and identity-linked policy management. NinjaOne Endpoint Management provides real-time monitoring, third-party patching, automation, and remote access. The NinjaOne Microsoft Intune Integration connects both tools, allowing them to work together seamlessly.
The infrastructure team completed NinjaOne onboarding with the Intune integration in just under four weeks. Once devices were enrolled, they had a consolidated overview of their entire estate for the first time, including endpoints, asset records, and patch status seeing the true value of the tool in just a few weeks.
Results & Outcomes
Real-time visibility and automated patching
Before NinjaOne, the infrastructure team operated on assumptions. NinjaOne changed that immediately. For the first time, they got a real-time view of every endpoint.
This newfound ability shed light on a significant security risk; their health score across devices was a shocking 7%. Within a few months of using NinjaOne, the score rose to a solid 65%. “Our team was tracking their health score every day. We celebrated every percentage point that went up,” says the lead engineer.
With their previous setup, every third-party update required manually writing, plus maintaining both detection and remediation scripts. NinjaOne Autonomous Patch Management eliminated scripting overhead entirely. A task that once required at least half a day of engineering time per device now runs automatically. “We create the script, target the devices, and let NinjaOne handle the rest. Our technicians can now focus on the work that moves the business forward,” says the lead infrastructure engineer.
The platform detects available updates automatically, surfaces them for review, and handles deployment in the background. “The workflow with NinjaOne is so much faster, more centralized, and easier to manage across our entire device fleet. Patching has become an approval and exception management process, rather than a manual deployment task,” says the lead engineer.
Remote access for a distributed workforce
With team members working across offices, homes, and client sites, the healthcare provider needed a remote access tool that could reach any device. NinjaOne Remote enables technicians to access unattended endpoints and offers the flexibility to connect via PowerShell, a feature not available in their previous tool. For employees using client-owned devices outside the managed environment, NinjaOne Quick Connect provides support without requiring the agent.
Asset management for healthcare providers
Given their status as a provider to the NHS and central government, a reliable asset management tool is vital for the healthcare provider. The infrastructure team adopted NinjaOne IT Asset Management immediately upon its release, and the improvement over their previous tool was clear from day one.
“Our old solution was basically a static database, a glorified spreadsheet,” says the lead engineer. “NinjaOne gave us something dynamic and connected. We have an accurate, up-to-date view of the real state of every asset across hardware and software, which matters enormously when audits come around.”
He also noted that NinjaOne ITAM’s development velocity was seen as a vendor benchmark by their team, and that NinjaOne surpassed every asset management tool the healthcare provider had previously relied on.
With the move to NinjaOne, the healthcare provider significantly reduced its security risk by maintaining continuous visibility into patch status across a widespread network. The team shifted from a reactive to a proactive approach, adopted evidence-driven management, and made a fundamental change in the company governs its endpoints.