Challenge
After the COVID-19 pandemic, GEMBA shifted to a remote-based production system. By 2025, the studio faced a critical milestone: the simultaneous rollout of over 100 company-issued PCs to employees’ homes and offices, coinciding with the end of Windows support. Approximately 30–40% of staff lacked wired LAN connections at home, creating additional risk for configuration errors and downtime.
Solution: Why GEMBA Chose NinjaOne
The IT team’s challenge was clear: stabilize operations quickly, without constant specialist supervision, and maintain creative productivity in a decentralized environment. When compared to other products, NinjaOne showed an overwhelming advantage, as other solutions were significantly slower in response and offered less available storage capacity. “We needed something light, fast, and field-ready—something our creative team could rely on without hesitation,” recalled Director Tetsuya Nakano. The team sought a single endpoint management platform to centralize operations, streamline deployments, and empower their small IT staff to deliver enterprise-grade support at scale.
After evaluating multiple platforms, GEMBA chose NinjaOne for its speed, lightweight architecture, and intuitive remote remediation. “We noticed the difference immediately — screen reactions and command execution were fast, even during the first test,” said Senior Engineer Daiki Wakabayashi. “It wasn’t just easy after deployment—it was easy from the very start.”
Results & Outcomes
Fast deployment, immediate stability
Starting from the creation of various configurations, GEMBA successfully completed its NinjaOne rollout—across both remote and on-site environments—in just one week. The process combined automated agent registration, policy application, and remote corrections to address any missed settings. Even in bandwidth-limited environments, NinjaOne’s small agent footprint ensured reliable delivery without interrupting creative workflows.
Empowering a small IT team
With only two IT staff members, GEMBA minimized on- site downtime by using NinjaOne’s remote commands to remediate issues instantly. The ability to “quickly undo mistakes” lowered psychological barriers for the field team while automating Windows Update distribution gave the studio a scalable, hands-off way to maintain security and stability.
High-quality support with a personal touch
NinjaOne’s responsive support team—primarily in English but accommodating Japanese inquiries—helped GEMBA transition smoothly from evaluation to adoption. “They respond immediately when we hit a snag. That peace of mind lets the field team keep moving forward,” said Wakabayashi.
Looking ahead: Co-evolution and feature requests
Encouraged by NinjaOne’s openness to feedback, GEMBA has submitted roadmap suggestions such as enhanced progress visualization for updates, integration with Intel AMT/AMD PRO, and more intuitive UI elements. “It feels like we’re evolving alongside the creators,” said Wakabayashi.
A model for creative industries
By standardizing remote remediation, cultivating visibility, and embracing lightweight design, GEMBA has created a repeatable playbook for IT modernization in creative industries. NinjaOne delivered exactly what GEMBA needed: a fast, reliable, and practical platform that keeps artists creating—without IT bottlenecks.
Transforming IT for the future
GEMBA’s experience shows how even a small IT team can achieve enterprise-level stability and speed. With NinjaOne, the studio transformed a logistical challenge into a competitive advantage—keeping creativity flowing while securing its operations for the future.