Challenge
Limited visibility across IT and OT puts production at risk
Before NinjaOne, JSW Steel Italy had limited visibility in its environment. Legacy devices and unmanaged assets created blind spots, making it difficult to measure compliance risks and react to them proactively. Technicians were busy handling repetitive tasks, such as manual patching, inefficient remote troubleshooting, and manual ticket routing. Additionally, they were often informed of problems only after endpoint issues had already caused delays and frustration among operators.
Solution: Why JSW Steel Italy Chose NinjaOne
Patching production-critical systems required complex coordination around narrow maintenance windows. Manual patching without a centralized overview and granular patching capabilities led to an increased risk of line interruptions and rollbacks. In a manufacturing environment, IT downtime directly impacts production lines, and reliable tools are the oil that keeps the machines running smoothly.
Results & Outcomes
Real-time visibility enables control
With NinjaOne, JSW Steel Italy now benefits from real-time visibility across all office IT and production OT endpoints. Automated discovery and centralized reporting eliminate blind spots and improve compliance significantly. “Thanks to NinjaOne, we now have complete visibility into vulnerabilities and patch status in real time. This gives us control over our endpoints across offices and factories,” explains Bruni.
Autonomous patching for proactive remediation
Autonomous patching reduces deployment times from weeks to hours for critical updates, giving JSW Steel Italy the speed to close security gaps before they affect production. “Critical patches that used to take weeks are now deployed within hours,” says Bruni, “reducing exposure and improving security.” NinjaOne’s integration with SentinelOne extends that protection further, feeding endpoint telemetry directly into JSW Steel Italy ‘s security stack, so Bruni and his team have real-time visibility to threats without ever leaving the NinjaOne platform.
Instant and secure remote access
When issues arise on the plant floor, the IT team can securely access and remediate endpoints within minutes thanks to NinjaOne Remote. “With NinjaOne, secure remote access is instantaneous: the team can troubleshoot, patch, or script on any endpoint in minutes, without sending technicians onsite. This has greatly reduced resolution times for remote issues,” says Bruni.
Simplified ticketing closes the loop on IT requests
With NinjaOne Ticketing, JSW Steel Italy eliminated its reliance on external tools and streamlined its entire IT request management cycle. Any employee can now open a ticket via the system tray icon directly from their workstation, without interrupting their work or calling the IT team. “With NinjaOne Ticketing, the IT team receives the request immediately, with all endpoint information pre-populated. This significantly speeds diagnosis and resolution,” says Bruni. The result: less administrative overhead, full intervention traceability, and a measurable increase in user satisfaction. Bonus: Users beyond the IT department have noticed this positive change and have greater confidence in their IT support.
Improved uptime and team efficiency
Proactive alerting and instant remote access prevent downtime on critical systems, explains Bruni. “With NinjaOne, we identify problems such as full storage, down services, or performance anomalies before they impact production. This helped improve uptime on critical systems.”
JSW Steel Italy’s IT team adopted NinjaOne quickly and increased team efficiency fast. “The learning curve was small, and NinjaOne’s intuitive interface facilitated adoption,” remembers Bruni. Nowadays, they focus their time on strategic initiatives, such as cybersecurity and cloud migration, because NinjaOne handles time-consuming, repetitive tasks in the background.
By unifying endpoint management, autonomous patching, and remote access into a single platform, NinjaOne enables JSW Steel Italy to modernize its IT operations, improving security posture, accelerating remediation, and protecting production uptime. “Now we have visibility, speed, and control across our entire environment. That gives us confidence.”